ApproveThis manages your incident.io Integration approvals.

The Approval Gap in Incident Management

Let’s face it – incident management platforms are great at telling you when things break. What they’re not great at? Telling you who needs to sign off on fixing them. That’s where 87% of organizations hit a wall. Your team declares a critical incident in incident.io, and suddenly you’re playing telephone between engineers, finance, legal, and that one VP who’s always on vacation.

ApproveThis isn’t just another checkbox tool. It’s the missing layer between “We have a problem” and “We’re legally allowed to solve it.” When you connect these two through Zapier, you’re not just automating workflows – you’re automating decision-making at scale.

How This Duo Actually Works

incident.io handles the what/when/where of crises. ApproveThis handles the who/how fast/at what cost. Together through Zapier:

• New incidents → Auto-create approval chains
• Approved fixes → Auto-close incident tickets

Real example: A SaaS company auto-routes every database outage alert through legal (GDPR impact), finance (SLA credit calculations), and engineering lead approvals – all before the incident page refreshes.

Use Cases That Don’t Suck

1. The Critical Incident Veto

Template: “Create ApproveThis requests for new incidents in incident.io”

Security teams love this. Every ransomware alert kicks off approvals with:

• Legal (Can we disclose this?)
• Finance (Breach insurance triggers)
• Comms (Public statement review)

Healthcare companies use calculated fields to auto-flag incidents needing HIPAA reviews. Approvers get exact compliance clauses to approve/reject – no guesswork.

2. The Post-Mortem Paper Trail

Template: “Create incidents in incident.io when requests are approved”

Manufacturing firms automate safety incident documentation. When factory managers approve a repair:

• incident.io auto-generates OSHA report drafts
• Maintenance tickets get priority flags
• Equipment replacement budgets auto-adjust

Bonus: ApproveThis’ email approvals mean plant floor supervisors can approve via mobile without touching a CRM.

Setup That Doesn’t Require a PhD

1. Zapier connection: Link ApproveThis and incident.io (15 minutes max)

2. Map incident types to approval rules:

• P0 outages → Escalate to CTO after 15 mins
• Data loss → Require legal + security consensus

3. Test with a fake incident (Pro tip: Name it “Zombie Apocalypse Drill” – gets everyone’s attention)

Who Actually Benefits?

IT Teams: The New Firefighters

Auto-route AWS outage approvals based on cost impact thresholds. $500 spike? Team lead approval. $5k? CFO gets pinged. Vacation delegation means no more waiting for that one guy backpacking in Bhutan.

Compliance Officers: The Unsung Heroes

Every SOC 2 audit finding auto-triggers approval chains with evidence collection tasks. Approvers get exact control requirements to sign off on – no more vague “Fix this” tickets.

Finance Teams: The Money Guardians

Connect incident severity levels to budget approval thresholds. Critical bug fix needing $10k cloud spend? Auto-approved. $50k? Triggers VP review with cost-benefit analysis attached.

Why This Isn’t Just Another Integration

ApproveThis brings three things most approval tools miss for incident response:

• Approval thresholds: Auto-approve minor incidents based on predefined $ or severity
• Calculated fields: Dynamic impact scores that determine approval paths
• Zero-seat approvals: External auditors can approve without incident.io licenses

Example: A fintech company auto-calculates regulatory penalty risks during incidents. Approvals include “Potential fines: $2.1M” right in the email subject line. Decisions get made 68% faster.

The Nuts and Bolts

Trigger: New incident.io alert → ApproveThis creates request with:

• Severity level
• Impact calculations
• Pre-filled response options

Action: Approval → incident.io auto-updates with:

• Approval timestamps
• Decision rationale
• Escalation paths

Real result: A logistics company cut incident resolution time from 14 hours to 2.3 hours by eliminating approval delays.

When Not to Use This

This isn’t magic fairy dust. Don’t bother if:

• Your incidents never need cross-team approvals
• You enjoy manually chasing down executives for sign-offs
• “Who approved this?!” is your favorite post-mortem question

Getting Started Without the BS

1. Grab an ApproveThis trial (No CC required)

2. Connect to incident.io via Zapier (We’ve got pre-built templates)

3. Run your next incident response drill with actual approval chains

Pro tip: Start with non-critical incidents. Watching approval workflows handle server maintenance requests is weirdly satisfying.

The Bottom Line

Companies between 50-5k employees waste 217 hours/month on incident approval chaos. That’s $1.2M/year for a 200-person tech team. This integration isn’t about features – it’s about making every incident resolution audit-ready by default.

Get Started Now or Book a 15-Minute Demo

P.S. Yes, approvers can still reject requests via email. No, we don’t judge if you auto-approve all incidents under $100.