ApproveThis manages your BOSSDesk Integration approvals.

Why These Two Platforms Are Stupid Good Together

Let’s cut to the chase: BOSSDesk keeps your IT team from drowning in tickets. ApproveThis stops approvals from getting lost in email purgatory. Combine them through Zapier, and you’ve got a system where every ticket that needs a decision gets one – fast – without 17 follow-up Slack messages. For companies between 50-5,000 employees, this isn’t just “nice to have.” It’s how you stop wasting 23% of your workweek chasing down sign-offs.

Where This Combo Hits Different

BOSSDesk handles the chaos (service requests, access tickets, outage reports). ApproveThis handles the gatekeepers (CFOs needing to approve spend, managers okaying PTO, security teams vetting access). The magic happens when approvals become part of the ticket lifecycle – not some separate scavenger hunt. Bonus: Approvers only need ApproveThis access, not a BOSSDesk license. Huge for contractors, clients, or execs who shouldn’t have full help desk access.

Real-World Example: The Overwhelmed IT Manager

Your network admin gets a ticket requesting admin access to Salesforce. Normally, this would ping-pong between the IT lead (who needs security team approval) and the department head (who needs to justify the request). With our integration, BOSSDesk auto-triggers an ApproveThis workflow the second the ticket’s created. Security gets an email to approve/deny, the department head gets a Slack alert via your existing setup, and the ticket auto-updates based on their decisions. No status meetings. No “Did you see my email?”

4 Ways This Integration Actually Gets Used

1. “Don’t Assign That Ticket Until We Sign Off”

Zap: BOSSDesk ticket assigned → ApproveThis approval request
Who Cares: IT teams handling sensitive access requests or procurement
Why It Works: That $20k AWS invoice shouldn’t get processed just because someone clicked “Assign.” Route approval requests to budget owners before the ticket hits the engineer’s queue. Automatically escalate if no response in 24hrs.

2. “Update the Ticket So We All Look Less Stupid”

Zap: ApproveThis decision → BOSSDesk ticket comment
Who Cares: Support teams needing audit trails
Why It Works: When legal denies that data export request, the comment auto-added to the ticket includes who rejected it, when, and their note about “GDPR compliance.” No more “Wait, why was this closed?!”

3. “High-Priority Tickets Need Instant Eyes”

Zap: New BOSSDesk ticket → ApproveThis request
Who Cares: Teams handling outages, security incidents
Why It Works: Critical tickets (like “SERVER DOWN”) auto-trigger approvals to on-call managers via SMS. Bypass the usual approval chain when uptime is on the line. Configure thresholds so only certain ticket types trigger this.

4. “Make My Approval Request Someone Else’s Problem”

Zap: New ApproveThis request → BOSSDesk ticket
Who Cares: Teams that handle physical assets (laptops, access badges)
Why It Works: HR submits an approval for 50 new hire laptops. Instead of that living in ApproveThis silo, it auto-creates a BOSSDesk ticket for procurement. Procurement updates the ticket with ship dates, which auto-updates ApproveThis. Everyone stays looped in without switching apps.

Setting This Up Without Losing Your Mind

1. Create a Zapier account (free tier works for testing)
2. Connect BOSSDesk and ApproveThis (takes 3 minutes – Zapier walks you through)
3. Pick your trigger (“New Ticket,” “Request Approved,” etc.)
4. Map key fields (Ticket ID → Approval Reference, Requester Email → Approver Group)
5. Test with a real ticket (Pro tip: Use “DEV-” prefix during testing to avoid confusing the team)
Done. No code, no consultants, no “Wait, why isn’t this working?!”

Features You’ll Actually Use (No Fluff)

Approval Thresholds: Auto-approve access requests under $500. Escalate anything over to the VP.
Vacation Delegation: CFO out? Requests auto-reroute to COO without missing a beat.
Calculated Fields: Auto-add 20% contingency budget to project requests. No manual math.
Real-Time Dashboards: See every pending IT request across all of BOSSDesk in one view. Chase what matters.

Who Benefits (Besides Your Sanity)

IT Teams: Enforce access controls without being the bad guy. “Sorry, ApproveThis says security hasn’t signed off yet.”
Procurement: Stop POs from being approved without budget codes. Auto-reject anything missing contract T&Cs.
Department Heads: Get approval requests in your existing tools (Teams, email, etc.) – no new logins.
Auditors: Every decision ties back to a BOSSDesk ticket. No more “Where’s the paper trail?!”

The Bottom Line

If your company’s big enough to have approval processes but small enough that “process” still feels optional, this integration is your fix. BOSSDesk keeps tickets moving. ApproveThis keeps decisions accountable. Zapier makes them talk without IT involvement.

Get started with ApproveThis (free 14-day trial) or book a 10-minute demo to see the BOSSDesk integration live. No sales scripts. We’ll show you how to auto-route access requests by department and set up your first approval threshold. Because nobody got into business to babysit ticket approvals.