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Saysimple Integration

ApproveThis manages your Saysimple Integration approvals.

April 17, 2025

Integration Category: Customer Support

When Customer Conversations Meet Decision-Making

Let’s cut to the chase: approval processes suck when they’re disconnected from where the actual work happens. That’s why pairing ApproveThis with Saysimple isn’t just another integration – it’s about closing the loop between customer conversations and internal decision-making. Think less chasing down approvals in Slack, fewer “did you see my email?” follow-ups, and way more actual work getting done.

ApproveThis handles the messy approval workflows. Saysimple keeps customer comms organized across channels. Together? They turn every customer request, question, or complaint into a trackable action item that actually gets resolved. No more letting messages slip through cracks because someone forgot to loop in Legal or Finance.

How This Duo Works Better Than Your Current Setup

ApproveThis isn’t just another checkbox tool. With features like conditional approvals (think: auto-approving small expenses but escalating big ones) and email-based sign-offs, it’s built for companies where decisions actually matter. Saysimple brings all customer messages – SMS, WhatsApp, social DMs – into one place. The magic happens when these two start talking through Zapier.

Here’s the kicker: approvers don’t need a Saysimple license. Your CFO can approve budget overrides from their inbox while your support team operates in Saysimple. No more paying for seats just so someone can rubber-stamp requests once a week.

Real-World Use Cases That Don’t Feel Like Corporate Fluff

Customer Support That Doesn’t Make Customers Wait

Picture this: A high-value client messages your team via Saysimple asking for a contract change. Normally, this would ping-pong between Support > Account Manager > Legal > Finance. With the integration:

  • Saysimple detects the request
  • ApproveThis automatically routes it to all required approvers
  • Each department reviews via email (no app login needed)
  • Once approved, Saysimple notifies the client – all within hours, not days

Ideal for: MSPs, agencies, or any biz where client requests need quick but controlled responses.

Procurement That Doesn’t Require a PhD in Follow-Ups

Your operations team gets a vendor quote via Saysimple. Instead of manually creating a Jira ticket or email thread:

  • Zapier triggers an ApproveThis workflow
  • Budget owner gets email approval request
  • If denied, requester gets instant Saysimple notification
  • If approved, PO gets generated automatically

Perfect for: Manufacturing, construction, or any industry where supplier comms happen through multiple channels.

Marketing Campaigns That Launch Before Trends Die

Social media manager spots a trending opportunity, drafts a response in Saysimple. Instead of waiting for legal:

→ Post draft auto-creates ApproveThis request
→ Legal reviews directly from email
→ Approved? Scheduled immediately
→ Denied? Feedback sent via Saysimple for edits

Essential for: Retail, entertainment, or any team where speed-to-market matters.

Setting This Up Without Losing Your Mind

We’ve all seen “easy integrations” that require a developer and a blood sacrifice. Here’s the actual process:

  1. Connect via Zapier: Log into Zapier, choose Saysimple as trigger app
  2. Pick Your Trigger: “New Inbound Message” or specific keywords
  3. Map to ApproveThis: Select which message details become approval requests
  4. Set Escalations: Use ApproveThis’ thresholds to auto-approve/deny based on $ amounts or keywords

Pro tip: Start with one workflow (like refund approvals) before scaling to complex processes.

Why This Isn’t Just Another Automation

Most integrations just shuffle data between apps. This combo actually changes how teams operate:

For Customer Support: Reduce resolution time by cutting approval delays. Track which requests get stuck and why.

For Finance: Maintain control without being a bottleneck. Get context-rich requests instead of “URGENT: APPROVE THIS” emails.

For Ops: Audit trail showing who approved what – directly tied to original customer message.

Bonus: ApproveThis’ vacation delegation means no more “John’s OOO, who’s backup?” chaos.

When to Consider This Integration

If any of these sound familiar:

→ Customer requests often require 2+ approvals
→ Teams use multiple channels (WhatsApp, email, SMS) for critical comms
→ You’ve had compliance issues due to missed approvals
→ External partners/vendors need to approve requests but shouldn’t have full app access

Example: A healthcare provider using Saysimple for patient comms needs HIPAA-compliant approvals for medication changes. ApproveThis ensures audit trails without exposing PHI.

Getting Started Without the Sales Pitch

Test drive with a free ApproveThis account and Saysimple’s trial. Set up one Zapier automation for a low-risk process (like social media replies). See how it feels to actually control approvals without micromanaging every step.

Already using Saysimple? Book a 15-minute ApproveThis demo where we’ll map out your messiest approval chain and show how to automate it. No “platform overview” BS – just your use case, solved.

Get Started with ApproveThis | Explore Saysimple

The Bottom Line

This isn’t about replacing human decisions – it’s about making those decisions happen where the work actually occurs. Customer messages become actionable requests instead of Slack pings. Approvals get handled in minutes, not days. And everyone stays in their preferred tools (no forcing the CFO into Saysimple).

If your approval processes still rely on hope and frantic follow-ups, it’s time to let these two apps handle the heavy lifting.

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Integrate with Saysimple Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for Saysimple

Suggested workflows (and their Zapier components) for Saysimple

Create approval requests for new inbound messages

When a new inbound message arrives in Saysimple, an approval request is automatically created in ApproveThis to streamline decision-making. *Note: Ensure that all required message details are mapped correctly for effective approvals.*

Zapier Components

Saysimple Logo

Trigger

New Inbound Message

Triggers when receiving a new inbound message.

Action

Create Request

Creates a new request, probably with input from previous steps.

Send Saysimple messages for new approval requests

When a new approval request is initiated in ApproveThis, a message is sent via Saysimple to promptly notify your team. *Note: Confirm that the message content and recipient details are set up accurately for clear communication.*

Zapier Components

Trigger

New Request

Triggers when a new approval request workflow is initiated.

Saysimple Logo

Action

Send Message

Send a message via the Saysimple Platform