
ApproveThis manages your Saysimple Integration approvals.
April 17, 2025
Integration Category: Customer Support
When Customer Conversations Meet Decision-Making
Let’s cut to the chase: approval processes suck when they’re disconnected from where the actual work happens. That’s why pairing ApproveThis with Saysimple isn’t just another integration – it’s about closing the loop between customer conversations and internal decision-making. Think less chasing down approvals in Slack, fewer “did you see my email?” follow-ups, and way more actual work getting done.
ApproveThis handles the messy approval workflows. Saysimple keeps customer comms organized across channels. Together? They turn every customer request, question, or complaint into a trackable action item that actually gets resolved. No more letting messages slip through cracks because someone forgot to loop in Legal or Finance.
How This Duo Works Better Than Your Current Setup
ApproveThis isn’t just another checkbox tool. With features like conditional approvals (think: auto-approving small expenses but escalating big ones) and email-based sign-offs, it’s built for companies where decisions actually matter. Saysimple brings all customer messages – SMS, WhatsApp, social DMs – into one place. The magic happens when these two start talking through Zapier.
Here’s the kicker: approvers don’t need a Saysimple license. Your CFO can approve budget overrides from their inbox while your support team operates in Saysimple. No more paying for seats just so someone can rubber-stamp requests once a week.
Real-World Use Cases That Don’t Feel Like Corporate Fluff
Customer Support That Doesn’t Make Customers Wait
Picture this: A high-value client messages your team via Saysimple asking for a contract change. Normally, this would ping-pong between Support > Account Manager > Legal > Finance. With the integration:
- Saysimple detects the request
- ApproveThis automatically routes it to all required approvers
- Each department reviews via email (no app login needed)
- Once approved, Saysimple notifies the client – all within hours, not days
Ideal for: MSPs, agencies, or any biz where client requests need quick but controlled responses.
Procurement That Doesn’t Require a PhD in Follow-Ups
Your operations team gets a vendor quote via Saysimple. Instead of manually creating a Jira ticket or email thread:
- Zapier triggers an ApproveThis workflow
- Budget owner gets email approval request
- If denied, requester gets instant Saysimple notification
- If approved, PO gets generated automatically
Perfect for: Manufacturing, construction, or any industry where supplier comms happen through multiple channels.
Marketing Campaigns That Launch Before Trends Die
Social media manager spots a trending opportunity, drafts a response in Saysimple. Instead of waiting for legal:
→ Post draft auto-creates ApproveThis request
→ Legal reviews directly from email
→ Approved? Scheduled immediately
→ Denied? Feedback sent via Saysimple for edits
Essential for: Retail, entertainment, or any team where speed-to-market matters.
Setting This Up Without Losing Your Mind
We’ve all seen “easy integrations” that require a developer and a blood sacrifice. Here’s the actual process:
- Connect via Zapier: Log into Zapier, choose Saysimple as trigger app
- Pick Your Trigger: “New Inbound Message” or specific keywords
- Map to ApproveThis: Select which message details become approval requests
- Set Escalations: Use ApproveThis’ thresholds to auto-approve/deny based on $ amounts or keywords
Pro tip: Start with one workflow (like refund approvals) before scaling to complex processes.
Why This Isn’t Just Another Automation
Most integrations just shuffle data between apps. This combo actually changes how teams operate:
For Customer Support: Reduce resolution time by cutting approval delays. Track which requests get stuck and why.
For Finance: Maintain control without being a bottleneck. Get context-rich requests instead of “URGENT: APPROVE THIS” emails.
For Ops: Audit trail showing who approved what – directly tied to original customer message.
Bonus: ApproveThis’ vacation delegation means no more “John’s OOO, who’s backup?” chaos.
When to Consider This Integration
If any of these sound familiar:
→ Customer requests often require 2+ approvals
→ Teams use multiple channels (WhatsApp, email, SMS) for critical comms
→ You’ve had compliance issues due to missed approvals
→ External partners/vendors need to approve requests but shouldn’t have full app access
Example: A healthcare provider using Saysimple for patient comms needs HIPAA-compliant approvals for medication changes. ApproveThis ensures audit trails without exposing PHI.
Getting Started Without the Sales Pitch
Test drive with a free ApproveThis account and Saysimple’s trial. Set up one Zapier automation for a low-risk process (like social media replies). See how it feels to actually control approvals without micromanaging every step.
Already using Saysimple? Book a 15-minute ApproveThis demo where we’ll map out your messiest approval chain and show how to automate it. No “platform overview” BS – just your use case, solved.
The Bottom Line
This isn’t about replacing human decisions – it’s about making those decisions happen where the work actually occurs. Customer messages become actionable requests instead of Slack pings. Approvals get handled in minutes, not days. And everyone stays in their preferred tools (no forcing the CFO into Saysimple).
If your approval processes still rely on hope and frantic follow-ups, it’s time to let these two apps handle the heavy lifting.
Integrate with Saysimple Integration and get 90 days of ApproveThis for free.
After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.
Learn More
Best Approval Workflows for Saysimple
Suggested workflows (and their Zapier components) for Saysimple
Create approval requests for new inbound messages
When a new inbound message arrives in Saysimple, an approval request is automatically created in ApproveThis to streamline decision-making. *Note: Ensure that all required message details are mapped correctly for effective approvals.*
Zapier Components

Trigger
New Inbound Message
Triggers when receiving a new inbound message.
Action
Create Request
Creates a new request, probably with input from previous steps.
Send Saysimple messages for new approval requests
When a new approval request is initiated in ApproveThis, a message is sent via Saysimple to promptly notify your team. *Note: Confirm that the message content and recipient details are set up accurately for clear communication.*
Zapier Components
Trigger
New Request
Triggers when a new approval request workflow is initiated.

Action
Send Message
Send a message via the Saysimple Platform
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