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Popin Integration

ApproveThis manages your Popin Integration approvals.

April 17, 2025

Integration Category: Customer Support

Why These Two Tools Make Teams Less Annoying

Let's cut through the corporate fluff - you're here because your team keeps dropping the ball on video call follow-ups, customer status updates keep getting lost in Slack, and someone just approved a $5K discount without checking if the lead was real. Popin handles the frontlines of video shopping interactions. ApproveThis slaps structure on the chaos that happens next. Together? They're like giving your approval processes a damn instruction manual.

What Happens When You Stop Playing Tag Between Apps

Popin's great at capturing video shopping data. ApproveThis is great at preventing that data from rotting in someone's inbox. Connect them through Zapier, and you're essentially building guardrails for customer interactions:

  • No more "I thought YOU were handling that" for high-value video leads
  • Zero excuse for missing follow-ups on missed calls

Example: A luxury retailer uses Popin's video shopping tool. Every time a customer asks about custom orders over video, ApproveThis automatically routes the request to merchandising, finance, and logistics – with the actual video clip attached. No more endless forwarding of Zoom links.

Use Cases That Don't Suck

For Sales Teams Who Hate Paperwork

Scenario: Your sales rep just closed a deal via Popin video chat. The customer wants a custom payment plan. Instead of your rep begging the finance team to check Slack, ApproveThis triggers:

  1. Popin detects the deal status change
  2. Zapier fires the contract terms to ApproveThis
  3. Finance gets an email with one-click approve/deny + the video recording timestamped to the relevant negotiation

Real benefit? Your sales ops lead stops playing detective every quarter end.

Customer Support That Doesn't Make People Rage

Popin flags a VIP customer who missed three scheduled video consultations. Instead of that detail getting buried in a CRM, ApproveThis:

  • Auto-routes an escalation request to the CX lead
  • Attaches the customer's lifetime value data (pulled from your CRM via Zapier)
  • Gives 24hrs to approve sending a $100 loyalty credit

Bonus: ApproveThis' vacation delegation means no approval sits on an OOO manager's plate.

For Ops Managers Who Are Tired of Herding Cats

Every new video shopping agent needs permissions in 6 systems. Instead of the usual ticket chaos:

1. Popin triggers when a new agent completes training
2. ApproveThis routes access requests to department heads
3. Each approval step unlocks specific systems
4. HR gets auto-notified when all boxes are checked

This isn't automation porn - it's how 200-person e-commerce teams avoid onboarding logjams during holiday rushes.

Setting This Up Without Losing Your Mind

Connect Popin to ApproveThis in Zapier. Not a Zapier pro? Here's the cheat code:

Step 1: In Zapier, choose Popin's "New Scheduled Call" trigger.
Step 2: Map these to ApproveThis' custom fields:
- Customer name
- Video call purpose (from Popin's dropdowns)
- Attach the pre-call questionnaire (if used)
Step 3: Set approval rules in ApproveThis:
- Under $500 discount? Auto-approve with manager CC
- Custom order request? Route to production + legal
- High-risk client? Escalate to CRO

Pro tip: Use ApproveThis' calculated fields to auto-flag requests needing exec review based on Popin's deal size data.

Why Your Finance Team Won't Hate This

ApproveThis isn't just another app for them to log into. When Popin sends over a video consultation request with upsell potential:

- Approvers get email summaries with key numbers highlighted
- Threshold rules auto-approve routine requests
- Every approval/correction is logged for audit trails

Translation: Your CFO stops getting blindsided by "special discounts" the team swore were approved.

The External Approval Hack

Using Popin with external vendors or clients? Here's the kicker - their approvers don't need Popin logins. ApproveThis sends them a clean, brandable portal or direct email approvals. Example:

A beauty brand uses Popin for virtual product demos with retailers. When a buyer requests bulk pricing, ApproveThis:

- Routes to the brand's sales director
- CCs the retailer's buyer via email (no account needed)
- Updates Popin's deal stage once signed off

This is how you turn 14-day approval cycles into 48-hour ones without everyone needing the same tech stack.

When to Not Use This Integration

Look, we're not here to blow smoke. This setup works if:

- You have >50 video consultations/month
- Multiple departments touch each deal
- Compliance requires clear paper trails

If you're a 5-person shop where the CEO approves everything via carrier pigeon? Maybe overkill.

Bottom Line

ApproveThis + Popin via Zapier is about eliminating the "Hey, did you get my thing?" dance. It's for teams where video consultations drive real revenue, and leaving approvals to email chains is costing deals.

Ready to stop being the bottleneck? Get Started with ApproveThis or book a 10-minute demo where we'll show how to connect your Popin account live.

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Integrate with Popin Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for Popin

Suggested workflows (and their Zapier components) for Popin

Create approval request for new successful calls

When a call is successful in Popin, this automation creates an approval request in ApproveThis to quickly validate call quality. *Note: Ensure that all call data is correctly mapped to the request.*

Zapier Components

Popin Logo

Trigger

Call Successful

Triggers when there is a successful call in Popin.

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval request for new missed calls

This integration listens for missed calls in Popin and submits an approval request in ApproveThis for prompt follow-up. *Note: Customize the request details accordingly.*

Zapier Components

Popin Logo

Trigger

New Missed Call

Triggers when a call get missed by agents in Popin.

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval request for new scheduled calls

When a new scheduled call is set up in Popin, this automation creates an approval request in ApproveThis to allow supervisors to review calls promptly. *Note: Verify scheduling information before submission.*

Zapier Components

Popin Logo

Trigger

New Scheduled Call

Triggers when a new scheduled call is created in Popin.

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval request for status updates

This integration triggers when a customer's status is updated in Popin and automatically sends an approval request to ApproveThis for further review. *Note: Include relevant context in the request details.*

Zapier Components

Popin Logo

Trigger

Status Update

Triggers when the status of a customer changes

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval request for new user captures

When a user submits their contact details through Popin, this automation submits an approval request in ApproveThis to verify and record the new lead. *Note: Map user data carefully into the request fields.*

Zapier Components

Popin Logo

Trigger

User Captured

Triggers when a user enters his contact details on Popin.

Action

Create Request

Creates a new request, probably with input from previous steps.