ApproveThis manages your TOPdesk Integration approvals.

Why These Two Tools Should Date

Let’s cut through the noise: TOPdesk handles service management like a pro, while ApproveThis cuts approval bottlenecks like a chainsaw through butter. Together? They’re the power couple your IT and operations teams actually want to work with.

TOPdesk keeps service departments from drowning in tickets. ApproveThis stops approvals from getting lost in email threads. Connect them via Zapier, and you’ve got a system where major incidents trigger instant approvals, and every decision automatically updates service records. No more chasing down managers for sign-offs. No more “I thought you handled that” meetings.

For companies between 50-5,000 employees, this isn’t about fancy tech – it’s about making sure a server outage doesn’t wait for someone to check their inbox, or that a $20k software purchase doesn’t get approved by an intern. It’s control without micromanagement.

Where This Combo Hits Different

Most approval tools talk about “streamlining.” We’ll give you specifics. Here’s how this integration actually works in the wild:

1. Major Incidents Don’t Wait for Coffee Breaks

When TOPdesk flags a major incident (think: entire department locked out of systems), ApproveThis automatically pings the right people – via email if needed – with all context attached. The kicker? Approvers don’t need TOPdesk access. External vendors or execs can approve directly from their phones without logging into yet another system.

Real example: A university’s IT team uses this to handle campus-wide outages. Facilities, admin, and external telecom providers get parallel approvals. No more waiting for the network guy to finish his 8am meeting.

2. Approvals That Actually Appear in Your Service Records

Ever approve a vendor contract, only to find procurement “never got the memo”? Now, when ApproveThis gets a yes/no decision, it auto-updates the TOPdesk incident with the outcome and next steps. The whole paper trail lives where your team actually works.

How a mid-sized retailer uses this: Store maintenance requests requiring landlord approval get logged in TOPdesk. ApproveThis routes them to property managers. Once approved, TOPdesk automatically assigns the work order. No more spreadsheets.

3. Change Requests That Don’t Require a PhD in Follow-Up

TOPdesk tracks IT changes; ApproveThis handles the approval chaos. When a change is marked “high risk,” ApproveThis triggers a multi-step approval: tech lead → security → CTO. Each step has deadlines. Miss one? The request escalates automatically.

Bonus: ApproveThis’ vacation delegation means approvals don’t stall because someone’s at DEF CON. The system reassigns tasks based on out-of-office calendars.

Setup That Won’t Make You Hate Tech

No, you don’t need an IT degree. If you can make a sandwich, you can connect these tools:

1. Pick your Zapier trigger: Start with TOPdesk events like “New Major Incident” or “Updated Incident.”
2. Map critical data: Pull TOPdesk incident details into ApproveThis requests (description, priority, deadline).
3. Set approval rules: Use ApproveThis to define who approves what. Pro tip: Add conditional logic like “Route all >$5k requests to CFO.”
4. Close the loop: Have ApproveThis decisions update TOPdesk incidents automatically.

Total setup time? About as long as a Zoom call that should’ve been an email. TOPdesk’s API plays nice, and ApproveThis doesn’t require complex coding.

Who Actually Benefits (Spoiler: More Than Just IT)

Operations Teams

Facilities, procurement, HR – anyone drowning in paper forms. ApproveThis adds structure without the rigidity. Example: A hospital chain automates medical equipment approvals. Infection control signs off via email, maintenance gets the work order in TOPdesk.

Finance

Budget thresholds in ApproveThis mean the CFO isn’t bothered about $50 expenses. But when TOPdesk flags a $15k server replacement? It routes straight to their inbox with ROI calculations from ApproveThis’ dynamic fields.

External Partners

Contractors, vendors, clients – they hate your internal systems. ApproveThis lets them approve via email while keeping everything logged in TOPdesk. No guest licenses. No passwords. Just results.

The Quiet Perks You’ll Actually Notice

Beyond the big wins, look for these:

• Calculated Fields: Auto-add SLA penalties to approval requests based on TOPdesk incident dates.
• Approval Thresholds: Let junior staff approve minor incidents, but auto-route major ones up the chain.
• Real-Time Tracking: See which approvals are stuck and why – no more “I didn’t get the email” excuses.

These aren’t hypothetical. A logistics company uses calculated fields to auto-flag approvals needing compliance review. Saves them 20 hours/month in manual checks.

How This Scales Without the Drama

Start small: Connect one TOPdesk process (like software requests) to ApproveThis. Once that runs smoothly, add more. The beauty? Each workflow is independent. Marketing can have their 3-step creative approvals while IT handles emergencies with different rules.

As teams grow, ApproveThis’ role-based access keeps permissions tight. New department? Clone their TOPdesk-ApprovaThis workflow in minutes. No starting from scratch.

Bottom Line: This Isn’t About Tools

It’s about closing the loop between “We need a decision” and “Here’s what we did.” TOPdesk tracks the work. ApproveThis handles the human part. Together, they make sure the right people decide fast, with all the context, without leaving their existing tools.

For companies past the startup phase but not yet enterprise giants, that’s the sweet spot. You get control without bureaucracy. Speed without chaos.

Next step: If your approval processes involve more than two follow-up emails, it’s time. Register for ApproveThis, hook it to TOPdesk via Zapier, and see how much time your teams actually save. Or, book a demo to watch how calculated fields and conditional approvals work in real scenarios.