ApproveThis manages your HelpdeskAdvanced Integration approvals.

Two Systems, One Goal

Modern businesses face a common challenge: keeping workflows moving while maintaining control. HelpdeskAdvanced manages IT service requests with military precision, while ApproveThis brings structure to decision-making. Together through Zapier, they create an operational rhythm that eliminates bottlenecks in ticket resolution, asset management, and cross-team collaboration.

Why This Integration Matters

HelpdeskAdvanced tracks every detail - tickets, assets, service catalogs. ApproveThis adds critical guardrails, ensuring the right people validate requests before actions are taken. This combination is particularly powerful for:

• IT teams requiring financial approvals for hardware purchases
• Compliance officers managing change control processes
• Facilities managers overseeing equipment maintenance budgets

Real-World Impact

A regional hospital group used this integration to handle IT equipment requests. Nurses submitted HelpdeskAdvanced tickets for new monitors, triggering ApproveThis workflows that required:

• Department head approval for budget allocation
• IT director review for compatibility checks
• Automated purchase order generation after dual sign-off

Result: 68% faster equipment deployment cycle.

Three Ways to Connect the Systems

1. Ticket-to-Approval Automation

How it works: New HelpdeskAdvanced tickets automatically create approval requests in ApproveThis based on ticket type, urgency, or requester role.

Best for: IT departments handling software license requests. Approval rules can:

- Auto-approve standard $150/month SaaS tools
- Route $5,000+ ERP system requests to CFO
- Flag unauthorized shadow IT submissions

2. Approval-to-Ticket Sync

How it works: Approved requests in ApproveThis automatically generate HelpdeskAdvanced tickets with all relevant details pre-populated.

Best for: Procurement teams managing vendor onboarding. Example flow:

1. Legal approves contract terms via ApproveThis
2. HelpdeskAdvanced ticket auto-creates for IT to set up vendor access
3. Finance receives ticket after IT completion for payment processing

3. Asset Lifecycle Coordination

How it works: New assets logged in HelpdeskAdvanced trigger approval workflows for depreciation schedules, maintenance budgets, or disposal authorizations.

Best for: Manufacturing firms tracking machinery. Integrations allow:

- Approval chains for $50k+ equipment repairs
- Automatic service ticket creation when approvals meet safety thresholds
- Asset retirement workflows requiring EHS team sign-off

Implementation Made Simple

Connecting via Zapier takes under 15 minutes:

1. Create Zapier account (if needed)
2. Choose HelpdeskAdvanced trigger (New Ticket, New Asset, etc.)
3. Set ApproveThis action (Create Request)
4. Map critical fields: Requester Email → Approval Initiator, Ticket Description → Request Notes
5. Test with low-risk tickets first

Pro tip: Use ApproveThis' calculated fields to auto-set approval thresholds based on HelpdeskAdvanced ticket data (e.g., "If Asset Value ≥ $10k, require CFO approval").

Team-Specific Benefits

IT Managers

Reduce service desk overload with ApproveThis' email-based approvals. External vendors can approve maintenance contracts without HelpdeskAdvanced logins, while internal staff get automatic Slack reminders for urgent tickets.

Finance Controllers

ApproveThis' audit trails integrate with HelpdeskAdvanced's asset records, creating spend authorization reports that show who approved what - and why.

Operations Directors

Combine HelpdeskAdvanced's location-based ticket routing with ApproveThis' conditional workflows. Facility repair requests auto-route to regional managers based on asset GPS data in tickets.

Beyond Basic Approvals

ApproveThis adds nuance to HelpdeskAdvanced's structured workflows:

Vacation Delegation: Approval authority automatically shifts when IT managers are OOO, keeping ticket SLAs intact.

Approval Groups: Critical server upgrades might require simultaneous sign-off from Network Security and Application Owners.

Threshold Escalations: Tickets flagged as "High Priority" bypass junior staff approvals if unresolved for 2+ hours.

Common Pitfalls to Avoid

❌ Don't over-automate - keep manual approvals for safety-critical assets
✅ Do use HelpdeskAdvanced custom fields to pre-fill ApproveThis request forms
✅ Do test vacation rules during change freeze periods

Getting Started

Start small: Pick one high-friction process like software access requests. Measure cycle time before/after integration. Most teams see 40-60% faster resolution within 30 days.

Ready to transform your IT service management? Register for ApproveThis or explore HelpdeskAdvanced's latest features.

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