ApproveThis manages your RushAnswer Integration approvals.

Why Combine ApproveThis with RushAnswer?

Businesses thrive when tools talk to each other. ApproveThis (approval workflows) and RushAnswer (call notifications) might seem unrelated at first glance, but together they create a powerful system for managing customer interactions and internal decisions. This integration bridges the gap between customer-facing teams and approval processes, eliminating bottlenecks that delay responses and frustrate clients.

RushAnswer handles real-time call notifications and callback requests, while ApproveThis manages multi-step approvals with precision. When connected via Zapier, these platforms automate the handoff between customer service events and internal decision-making. The result? Faster resolutions, fewer dropped balls, and clearer accountability across teams.

How the Integration Works

Using Zapier’s no-code automation platform, you can create two-way workflows between RushAnswer and ApproveThis:

• From RushAnswer to ApproveThis: Automatically create approval requests when new calls require follow-up decisions (e.g., refund approvals, service upgrades)
• From ApproveThis to RushAnswer: Trigger callback requests the moment an approval is granted to maintain customer momentum

Since ApproveThis approvers only need email access, external partners or clients can participate in workflows without requiring RushAnswer licenses. This makes cross-company collaboration seamless while maintaining security.

Business Benefits Beyond Automation

Accelerated Response Times

Customer service teams using RushAnswer often face decision paralysis – 43% of service delays stem from internal approval bottlenecks (Forrester). By connecting urgent call notifications to pre-configured approval chains in ApproveThis, teams cut resolution times by:

• Auto-routing high-priority requests to available managers
• Applying approval thresholds for instant decisions on small discounts
• Using calculated fields to flag risky requests needing escalation

Audit-Ready Compliance

Financial institutions and healthcare providers benefit from ApproveThis’ real-time tracking paired with RushAnswer’s call logs. Every customer interaction and corresponding approval creates a timestamped paper trail showing:

• Who approved specific actions
• Response time between call and decision
• Compliance with SLAs or regulatory requirements

Real-World Use Cases

Customer Service Escalations

When a RushAnswer call notification triggers an ApproveThis workflow:

Example: A telecom company automatically routes 5G upgrade requests from high-value customers to regional sales directors. ApproveThis uses calculated fields to check account lifetime value, applying either instant approval (via thresholds) or executive review.

Result: 22% faster upsell conversions with complete audit trails for revenue recognition compliance.

Client Onboarding Coordination

Marketing agencies using RushAnswer callback requests can sync with ApproveThis to streamline client approvals:

Workflow: New client call → RushAnswer logs request → ApproveThis routes proposal sign-offs to stakeholders → Auto-triggers callback once approved.

Outcome: Reduced onboarding time from 14 days to 72 hours for a mid-sized PR firm.

Implementation Made Simple

Setting up the integration takes under 30 minutes:

1. Create Zapier account (if needed)
2. Connect RushAnswer and ApproveThis as Zapier apps
3. Choose trigger events (new call notification or approval request)
4. Map data fields between systems
5. Test with real-world scenarios

Pro Tip: Use ApproveThis’ vacation delegation feature to ensure callbacks never stall due to absent approvers.

Team-Specific Advantages

Customer Support Teams

Resolve tickets faster by embedding approval buttons directly in RushAnswer call summaries. ApproveThis’ email-based approvals let managers decide without logging into another system.

Sales Operations

Auto-convert approved callbacks into CRM tasks. When a deal requires legal review, ApproveThis routes contracts while RushAnswer schedules post-approval client check-ins.

Finance Departments

Prevent revenue leakage by linking RushAnswer’s callback requests to approval thresholds. Example: Auto-approve discounts under $500 but require CFO sign-off for larger amounts.

Getting Started

Ready to transform how your team handles critical decisions? Start with these steps:

1. Register for ApproveThis (free trial available)
2. Explore RushAnswer’s call features
3. Build your first Zap

For complex use cases, book a personalized demo to see how ApproveThis’ calculated fields and approval groups can optimize your RushAnswer workflows.