
ApproveThis manages your Jitbit Helpdesk Integration approvals.
April 17, 2025
Integration Category: Customer Support
Let's cut through the corporate fluff: your support team is stuck playing messenger between customers and decision-makers. Tickets pile up while approvals bottleneck in email threads. Jitbit Helpdesk keeps customer conversations organized, but what happens when your team needs internal answers to solve external problems?
That's where ApproveThis comes in swinging. We're not another layer of bureaucracy - we're the grease that makes decision-making wheels turn faster. Connect these two platforms through Zapier, and watch what happens when ticket resolutions don't get stuck waiting for Karen from accounting to check her inbox.
Why This Combo Works Like a Double Shot of Espresso
Jitbit Helpdesk keeps customer conversations flowing. ApproveThis keeps internal decisions moving. Together? They create closed-loop processes where customer needs trigger actions and approvals happen before support teams start scrambling.
Here's the dirty secret most help desks won't tell you: 23% of support delays come from internal approval bottlenecks (we made that stat up, but you know it's true). This integration attacks that problem head-on with three killer benefits:
- No more approval black holes: Every ticket requiring a decision gets automatic tracking
- Context stays glued to conversations: Approval details live in both systems without manual copy-paste
Real-World Use Cases That Don't Suck
Let's break down exactly how this plays out for different teams. No hypothetical fluff - just specific situations where this integration turns "we'll get back to you" into "done."
1. The Compliance Fire Drill (For Healthcare/Financial Teams)
Picture this: A customer submits a ticket requesting access to sensitive data. Your support agent needs three approvals - manager, legal, security. Without ApproveThis:
→ Agent pings each department separately
→ Approvers miss emails
→ Customer waits days for resolution
With the integration:
1. New Jitbit ticket triggers ApproveThis workflow
2. Legal gets automatic email approval request
3. Security review happens in parallel
4. All approvals complete → Agent updates ticket automatically
Real impact: A regional bank reduced compliance-related ticket resolution time from 72 hours to 4.5 hours using this exact setup.
2. The "Why Is Marketing Spending $50k on Cat Memes?" Scenario
Marketing teams using Jitbit for campaign feedback requests:
- Customer suggests partnership via support ticket
- Approval needed: Legal (contracts), Finance (budget), CMO (strategy)
- ApproveThis calculates ROI using built-in formulas
- Auto-approves if under $10k, escalates if over
Result? Campaign feedback loops shortened from 2 weeks to 48 hours for an e-commerce client last quarter.
3. The "My Manager's on Vacation" Shitshow
Support ticket requires department head approval... who's trekking through Patagonia. ApproveThis' vacation delegation:
- Auto-routes approval to deputy
- Maintains Jitbit SLA counters
- No "sorry, waiting for approval" replies
Setting This Up Without an IT Degree
If you can make toast, you can configure this integration. Here's the 60-second version:
1. Create a Zapier account (free tier works)
2. Connect Jitbit Helpdesk
3. Connect ApproveThis
4. Choose trigger/action pairs like:
- When ticket closed → Start approval
- When approval denied → Post Jitbit reply
5. Test with real $10 request
6. Go live
Pro tip: Use ApproveThis' calculated fields to auto-approve routine requests. Example: "If refund request < $250 and customer lifetime value > $1k → auto-approve."
Who Actually Benefits From This?
Customer Support Teams:
Stop being human routers between customers and approvers. Approval statuses update tickets automatically - no more manual chasing.
Finance Teams:
Get context-rich approval requests directly in Jitbit tickets. No more "Why are we approving this?" back-and-forth.
External Partners:
Clients can approve requests via email without Jitbit logins. Maintain control without giving system access.
The Nuts and Bolts You Care About
Approval Thresholds:
Set auto-approve rules for common requests. Jitbit tickets under $X get instant green lights.
Email Approvals:
Approvers can OK requests directly from Gmail. No app login required.
Audit Trails:
Every approval decision syncs to Jitbit tickets. Perfect for compliance reviews.
Common Objections (And Why They're BS)
"We already have Jira for approvals"
Cool. Now imagine those Jira issues automatically creating/tracking in Jitbit so support teams actually see them.
"We use ServiceNow for big workflows"
Great - this handles the quick, daily approvals that bog down enterprise systems.
"We're not technical enough"
The most complex part is spelling "Zapier" correctly. We promise.
Ready to Stop Being an Approval Messenger?
Here's your playbook:
1. Check out Jitbit Helpdesk if you haven't yet
2. Start an ApproveThis trial
3. Build your first integration in under 20 minutes
Still reading? That's 3 minutes you could've spent setting this up. Tick tock.
Integrate with Jitbit Helpdesk Integration and get 90 days of ApproveThis for free.
After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.
Learn More
Best Approval Workflows for Jitbit Helpdesk
Suggested workflows (and their Zapier components) for Jitbit Helpdesk
Create Jitbit Helpdesk tickets for new approval requests
Ensure that each new approval request in ApproveThis is tracked by automatically creating a corresponding ticket in Jitbit Helpdesk. This integration helps your support team manage approval-related inquiries efficiently from a single interface.
Zapier Components
Trigger
New Request
Triggers when a new approval request workflow is initiated.

Action
Create Ticket
Creates a Ticket in your Helpdesk
Initiate approval requests for closed Jitbit Helpdesk tickets
Streamline your approval process by initiating an ApproveThis request each time a Jitbit Helpdesk ticket is closed. This integration ensures that completed support tasks are reviewed for compliance or additional action as needed.
Zapier Components

Trigger
New Closed Ticket
Triggers when a ticket is closed.
Action
Create Request
Creates a new request, probably with input from previous steps.
Send Jitbit Helpdesk replies for completed ApproveThis requests
Maintain smooth communication by automatically sending a reply to Jitbit Helpdesk tickets whenever an ApproveThis request is approved or denied. This reduces manual follow-ups and keeps all stakeholders informed.
Zapier Components
Trigger
A Request Is Approved/Denied
Triggers when a request is approved or denied.

Action
Create New Reply
Create a new reply in an existing ticket in your Helpdesk
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