When Approval Bottlenecks Meet WhatsApp Chaos
Let's get real - most approval processes suck. You're chasing down managers in Slack, CC'ing the wrong people in emails, and playing telephone tag with clients on WhatsApp. Meanwhile, Hilos is over here helping your team crush customer conversations at scale. But what happens when you need actual decisions to keep those conversations moving?
That's where this combo gets dangerous. ApproveThis handles the messy decision-making logistics so your team can focus on what matters - closing deals, supporting customers, and keeping conversations flowing. No more "I thought you approved that?" moments.
ApproveThis vs Hilos: Why They're Better Together
Hilos is your WhatsApp command center - automating conversations, managing contacts, and keeping teams aligned in customer chats. But when you need to:
- Get formal sign-off on new client proposals
- Approve discount requests during negotiations
- Greenlight support escalations
...that's where ApproveThis comes in. We're talking structured approvals that automatically trigger based on what's happening in Hilos. No more switching tabs to chase down decisions.
Real-World Workflows That Don't Make People Hate You
1. Client Onboarding That Doesn't Require 17 Slack Pings
Picture this: Sales lands a new enterprise client in Hilos. Instead of your ops team playing detective across 3 systems, ApproveThis automatically:
- Creates an approval ticket with key deal terms
- Routes it to legal/finance based on deal size
- Pushes approved contracts back to Hilos for signing
Who this saves: Agencies dealing with custom SOWs, SaaS companies with complex pricing tiers, anyone who's ever had a deal die in legal limbo.
2. Customer Escalations That Actually Get Resolved
When a support conversation hits crisis mode in Hilos, ApproveThis can:
- Auto-create refund approval requests with conversation context
- Route to managers based on refund amount thresholds
- Send WhatsApp updates to customers through Hilos post-decision
Pro move: Use calculated fields to auto-approve small refunds instantly, only escalating bigger hits to managers. Customers get faster resolutions, your team keeps control.
Why Tech Stacks Should Play Nice
The magic happens in the handoffs:
Hilos triggers: New high-value lead, support escalation keyword detected, payment reminder needed
ApproveThis actions: Create approval with deal context, auto-route based on rules, push decision back to Hilos
Bonus points: Approvers don't need Hilos logins. Just approve via email and keep the customer conversation moving.
Setup That Doesn't Require a PhD
Connect via Zapier in 15 minutes flat:
- Create Zap from Hilos trigger (new contact, completed flow, etc.)
- Map key data to ApproveThis fields (deal size, customer history)
- Set approval rules - who needs to sign off under what conditions
Pro tip: Use approval thresholds to auto-approve small requests. Save human brainpower for the big calls.
Who Gets Their Life Back
Sales Teams: Stop chasing internal approvals instead of closing deals. Get legal/finance sign-offs automatically triggered from Hilos conversations.
Customer Support: Escalate refunds/credits without leaving WhatsApp chats. Approved? Automatically notify customers through Hilos.
Operations: Replace spreadsheet trackers with real-time approval dashboards. See bottlenecks before they blow up.
The Quietly Powerful Features You'll Abuse
Vacation Delegation: Approver OOO? Requests automatically reroute to their backup. No more "Sorry, I was on PTO" delays.
Conditional Routing: Route $500 refunds to team leads, $5k+ to directors. Keep decisions at the right level.
Email Approvals: Clients/external partners can approve without another login. They get the request, click approve/reject, done.
Let's Not Do This the Hard Way
If your team is:
- Using WhatsApp for customer conversations at scale
- Making 10+ approval decisions daily
- Losing deals/trust to slow responses
...you're either automating approvals or losing opportunities. Period.
ApproveThis + Hilos via Zapier keeps decisions flowing as fast as your conversations. No more approval black holes.
Time to Stop Being the Bottleneck
Two paths here:
- Keep playing approval tag across 5 different systems
- Connect Hilos to ApproveThis and actually trust your process
We're biased, but option 2 seems slightly less painful. Get started free or book a 15-minute demo to see real workflows from companies like yours.
Pro tip: Ask about our "Slack Approval Purgatory Rescue Package." (Not really a thing, but we'll help anyway.)
Integrate with Hilos Integration and get 90 days of ApproveThis for free.
After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.
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Best Approval Workflows for Hilos
Suggested workflows (and their Zapier components) for Hilos
Create approval requests for new Hilos contacts
Efficiently manage customer onboarding by creating an approval request whenever a new contact is added in Hilos. This keeps your approval process structured and ensures no contact is onboarded without oversight.
Zapier Components

Trigger
New Contact
Triggers when a new contact is created.
Action
Create Request
Creates a new request, probably with input from previous steps.
Start Hilos flow for new ApproveThis requests
Ensure timely follow-ups by starting a Hilos outbound flow whenever a new approval request occurs in ApproveThis. This integration helps you automate initial contact sequences.
Zapier Components
Trigger
New Request
Triggers when a new approval request workflow is initiated.

Action
Start a Flow for a Phone Number
Start an outbound flow for a phone number.
Initiate approval for completed Hilos flows
Automatically create an approval request in ApproveThis to review outcomes each time a contact completes a flow in Hilos. This integration ensures critical reviews and decisions are supported by accurate data.
Zapier Components

Trigger
Contact Completed Flow
Triggers when a contact completes a flow.
Action
Create Request
Creates a new request, probably with input from previous steps.
Send WhatsApp messages for approved requests
Streamline communication by sending a WhatsApp message through Hilos immediately after a request is approved in ApproveThis. This automation enhances decision-making transparency and immediate action post-approval.
Zapier Components
Trigger
A Request Is Approved/Denied
Triggers when a request is approved or denied.

Action
Send a WhatsApp Message
Send a Whatsapp approved message template to any number.
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