ApproveThis manages your LiveChat Integration approvals.

Two Platforms, One Powerful Partnership

LiveChat gives your team real-time customer conversations. ApproveThis gives them structured decision-making. Together through Zapier, they create a closed-loop system where customer interactions automatically trigger approval workflows – cutting delays, reducing errors, and keeping teams aligned. For customer-centric organizations, this integration bridges the gap between frontline support and backend processes.

Why This Integration Matters

LiveChat excels at immediate customer engagement but wasn't built for multi-layer approvals. ApproveThis specializes in routing decisions but doesn't interface directly with customers. When connected via Zapier, they enable scenarios like automatically escalating high-risk chats for manager review or requiring finance team sign-off before offering discounts – all without leaving existing tools.

Key Business Benefits

E-commerce companies reduce refund processing time by 60% when combining LiveChat's instant issue reporting with ApproveThis' automated approval chains. SaaS teams maintain compliance by routing sensitive feature requests through legal review. Enterprise support centers use calculated fields to auto-approve routine requests while flagging exceptions.

Real-World Use Cases

Quality Assurance at Scale

When a LiveChat conversation ends (triggering the "Finished Chat" Zap), ApproveThis automatically creates a review request with chat transcripts. Customer support leads receive email-based approvals they can reject/comment on directly from their inbox. For healthcare providers, this ensures HIPAA-compliant communications. For financial services, it creates an audit trail for regulatory compliance.

Dynamic Escalation Handling

New tickets created in LiveChat can trigger approval requests with conditional routing. A $50 refund request might auto-approve via thresholds, while a $500 claim gets sent to finance. Retailers using this combo report 22% faster resolution times on complex cases by eliminating manual handoffs between teams.

Proactive Visitor Management

When high-value visitors enter your queue (based on URL parameters or past spend), ApproveThis alerts VIP support teams via sequential approvals. One enterprise travel agency uses this to flag premium customers, automatically notifying senior agents via Slack using ApproveThis' Zapier connections.

Implementation Made Simple

Setting up the integration takes three steps through Zapier:

1. Connect LiveChat and ApproveThis accounts
2. Choose triggers (new ticket, ended chat, etc.)
3. Map LiveChat data to ApproveThis request fields

No coding required. Most teams configure their first workflow in under 15 minutes using pre-built templates. Visit Zapier to explore connection options.

Team-Specific Advantages

Support Teams

Frontline agents resolve issues faster with pre-approved response templates and automatic escalation when chats exceed their authority. Vacation delegation ensures coverage during holidays without training temps on approval processes.

Finance Teams

All discount approvals, refunds, and credit requests route through configured thresholds. Real-time dashboards show pending decisions without needing LiveChat access. Approval groups prevent single points of failure for critical decisions.

Compliance Teams

Every regulated chat (medical advice, financial guidance) automatically requires legal sign-off before being archived. Calculated fields flag keywords like "guaranteed returns" or "100% safe" for mandatory review.

Critical Differentiation

Unlike native LiveChat add-ons, ApproveThis doesn't require approvers to have LiveChat licenses. External stakeholders like clients or partners can review/approve requests via email while keeping internal systems secure. This makes it ideal for:

• Agencies needing client sign-off on support responses
• Franchise networks requiring regional manager approvals
• Marketplaces mediating buyer/seller disputes

Advanced Capabilities

While basic integrations handle simple approvals, ApproveThis adds unique value through:

Multi-Stage Sequencing: Route complex tickets through legal > finance > executive approval chains automatically.
Dynamic Calculations: Auto-approve discounts up to 15% for repeat customers identified in LiveChat tags.
Conditional Logic: Bypass manager review for tier-1 clients but require dual approvals for new accounts.

Getting Started

Begin with high-impact, frequent scenarios:

1. Refund Approvals: Trigger requests when chats contain "refund" and ticket value exceeds agent authority
2. Compliance Checks: Flag chats containing regulated terms for legal review
3. VIP Routing: Escalate high-value customers to senior support via approval chains

Most teams see ROI within 30 days through reduced resolution times and improved audit compliance. Visit ApproveThis to start your free trial or explore LiveChat capabilities to enhance your existing setup.

The Future of Managed Conversations

As customer expectations accelerate, combining real-time engagement with structured approvals isn't just efficient – it's becoming essential. This integration future-proofs your support operations by making every critical decision trackable, scalable, and integrated with existing tools.

Next Steps: Book a personalized demo to see how ApproveThis + LiveChat handles your specific use cases. Existing LiveChat users can connect their account in under 5 minutes using Zapier's pre-configured templates.