ApproveThis manages your REVE Chat Integration approvals.

When Live Chats Meet Structured Approvals

Let’s be real: customer support and sales teams live in the trenches of real-time decisions. Every chat session is a potential sales opportunity, a compliance risk, or a customer satisfaction tipping point. But here’s the problem – most companies handle post-chat approvals like they’re still using fax machines. Emails get lost, Slack threads go unanswered, and critical decisions get stuck in limbo.

That’s where ApproveThis and REVE Chat come in. REVE Chat’s real-time customer conversations meet ApproveThis’ structured approval workflows, creating a system where every high-stakes chat automatically triggers the right review process. No more manual follow-ups. No more “I thought you handled it.” Just clean handoffs between your frontline teams and decision-makers.

Why This Combo Works (When Other Tools Don’t)

REVE Chat is great at what it does – live sales support, AI-driven customer interactions, omnichannel messaging. But when chats involve discounts, refunds, or compliance-sensitive topics, things get messy fast. ApproveThis adds the missing layer: accountability.

Here’s the kicker: ApproveThis approvers don’t need REVE Chat licenses. Your accounting team reviewing discount approvals? They’ll get email-based approvals without ever logging into REVE Chat. External partners? Same deal. This is huge for companies juggling multiple teams or external stakeholders.

Key Features Supercharged by Integration

• Auto-Escalation: If a support agent offers a 20% discount during a chat, ApproveThis can either auto-approve it (if under $500) or route it to a manager based on your thresholds.
• Post-Chat Audits: Every ended chat session triggers an approval request with the full transcript – perfect for compliance teams.
• No Vacation Blackholes: If your billing manager is OOO, ApproveThis automatically reassigns approval tasks without dropping the ball.

Real-World Use Cases That Don’t Suck

Generic “streamline workflows” talk is boring. Let’s get specific about how mid-sized companies actually use this integration:

1. Escalating Discount Requests in Real Time

Picture this: A sales rep in REVE Chat offers a 15% discount to close a deal. With ApproveThis connected via Zapier, that chat instantly creates an approval request. Here’s what happens next:

- If the discount is under 10%, it auto-approves using Approval Thresholds
- Between 10-20%, it pings the sales manager via email
- Over 20%? Routes straight to the CFO with calculated ROI fields

Who benefits: SaaS companies with tiered pricing, e-commerce teams running flash sales, telecom providers upgrading plans.

2. Compliance Guardrails for Sensitive Industries

Healthcare providers using REVE Chat for patient inquiries can’t afford loose ends. Every chat about medications or treatment plans triggers an ApproveThis workflow:

- Nurse submits chat transcript for doctor review
- Approval Groups ensure two physicians sign off
- All approvals timestamped for audit trails

Who benefits: Healthcare, financial services, legal firms – any industry where chat transcripts are legal documents.

Setting This Up Without Losing Your Mind

Zapier makes this stupidly simple. Here’s the playbook:

1. Trigger: Choose either “New Chat” or “End Chat” in REVE Chat
2. Action: Map key chat data (customer ID, transcript, agent notes) to ApproveThis
3. Customize: Set thresholds, approval paths, and reminder schedules

Pro tip: Use ApproveThis’ Calculated Fields to auto-flag chats exceeding specific parameters (like discount percentages or sensitive keywords).

Team-Specific Wins

Customer Support: Finally get timely approvals for warranty exceptions or VIP refunds without leaving REVE Chat.
Sales Ops: Stop being the middleman in discount approvals – let the system route requests based on deal size.
Legal/Compliance: Automatically archive approved chat transcripts with full audit trails.
Finance: Get real-time visibility into approved concessions without manual reporting.

The Bottom Line

Combining ApproveThis with REVE Chat isn’t about adding another tool – it’s about fixing the approval black holes that cost you deals, compliance fines, and customer trust. The integration works because it respects how teams actually operate: REVE Chat for the real-time firefight, ApproveThis for the structured decisions that come after.

For companies between 50-5000 employees, this is where you stop being reactive and start scaling your customer interactions without the chaos. Either you control the approval process, or it controls you.

Ready to stop playing approval whack-a-mole? Book a demo or start a free trial to see how it works with your REVE Chat setup.