ApproveThis manages your tawk.to Integration approvals.

When Live Chat Meets Approval Power

Let's get real: customer support teams using tawk.to are already crushing real-time conversations. But what happens after the chat ends? That's where things get messy. Enter ApproveThis - the missing link between customer convos and actually getting shit done.

Combine tawk.to's live chat with ApproveThis' approval automation, and you've got a self-operating system that turns customer requests into action items without chasing down managers. We're talking about bridging the gap between "Let me check with my manager" and actually getting that manager's sign-off before the customer loses interest.

Why This Combo Slaps

tawk.to handles the front lines - capturing questions, complaints, and random midnight ideas from your website visitors. ApproveThis takes over when those conversations need money, resources, or a second opinion. Together, they solve the two biggest headaches in customer ops:

• No more screenshots in Slack begging for approvals
• Zero lost requests between chat transcripts and your task management black hole

Real-World Plays for Different Teams

This isn't about hypothetical "what ifs". Here's exactly how mid-sized companies are using the integration:

Customer Support Squads

Picture this: A SaaS company's support team gets a feature request during a chat. Instead of writing a Jira ticket that gets lost for weeks, the Zapier integration automatically:

1. Creates an approval request with chat transcript
2. Routes to product team based on $ value potential
3. Auto-approves common requests under 2hrs dev time

Their product lead approves directly from email while commuting. No logins, no meetings - just actual progress.

E-commerce Operations

An outdoor gear retailer uses tawk.to's ticket trigger to handle warranty claims. Every new ticket kicks off an approval chain:

- First approval: CS manager verifies purchase
- Auto-escalate to logistics if replacement cost >$500
- Final approval triggers shipping label creation

Result? They cut warranty processing from 5 days to 12 hours. Not bad for a free live chat tool working with approval automation.

Agency Life Simplified

Marketing agencies love this setup for client requests. When a client asks for extra work in chat:

1. Transcript becomes approval request with cost calc
2. PM approves scope
3. Finance OKs budget
4. Auto-create Asana task if approved

Bonus: Clients only need tawk.to access - no ApproveThis licenses required. Keep external folks out of your internal tools.

Under the Hood: How It Actually Works

Setting this up takes 15 minutes if you can work Zapier (and let's be honest - if you can use tawk.to, you can handle this):

Step 1: Connect tawk.to to Zapier
Step 2: Pick your trigger (ended chat, new transcript, etc.)
Step 3: Map chat data to ApproveThis fields
Step 4: Set approval rules - thresholds, groups, etc.
Step 5: Test with a live chat

Pro tip: Use ApproveThis' calculated fields to auto-flag high-priority chats based on ticket value or customer tier pulled from your CRM.

Why Your Finance Team Will Care

Approval thresholds turn managers into superheroes:
- Auto-approve refunds under $50
- Escalate discounts over 15% to directors
- Require dual approval for inventory purchases

All while keeping a real-time paper trail that auditors actually understand.

The Quiet Perks You'll Learn to Love

Beyond the obvious time saves, there's some sneaky good stuff here:

Vacation Mode: Approver out? Delegation rules auto-reassign their approvals. No more "Sorry, I was OOO" delays.

Approval Groups: Need 3 engineers to vet a technical support ticket? Set up consensus approval. Need sequential sign-offs from legal? Done.

Email Approvals: Stakeholders can approve from their inbox without another damn login. Works for external partners too.

Who Should Steal This Setup?

If your company does any of these:
- Provides quotes/estimates via chat
- Handles returns/refunds through support
- Escalates technical issues from frontliners
- Gets client change requests mid-project

...then yes, this integration will pay rent in your tech stack.

The Anti-Use Case

Not for teams that:
- Handle zero monetary approvals
- Have single-approver processes
- Enjoy manually forwarding Slack screenshots

Bottom Line

tawk.to catches the requests. ApproveThis gets them resolved. Together, they turn customer conversations into closed tickets faster than your team can say "Let me check with...".

Ready to stop being the approval bottleneck? Get started with ApproveThis or book a 15-minute demo to see the tawk.to integration in action.

P.S. If you're still handling approvals through email chains in 2024, we need to talk. No judgment - just solutions.