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timetoreply Integration

ApproveThis manages your timetoreply Integration approvals.

April 17, 2025

Integration Category: Analytics

When Approval Meets Email Analytics

Modern teams using TimeToReply already know the value of measuring email response times - but what happens when slow approvals delay critical replies? ApproveThis solves this bottleneck by adding structured decision-making to TimeToReply's email analytics. Together, they create closed-loop workflows where email performance data triggers approvals, and approval outcomes update customer communication strategies.

Consider a sales team using TimeToReply to track prospect response times. When a key account goes silent for 72 hours, ApproveThis automatically routes an escalation request to sales leadership. The VP approves a revised outreach strategy directly from their inbox, triggering TimeToReply to add the prospect to a high-priority tracking group. This combination turns raw email metrics into executable business decisions.

Why This Integration Works

TimeToReply excels at diagnosing email workflow issues, while ApproveThis specializes in resolving them through collaborative decision-making. Where most integrations simply pass data between systems, this pairing creates a feedback loop between observation and action.

Key Technical Synergies

ApproveThis' Zapier integration handles three critical handoffs with TimeToReply:

  • Converting email performance alerts into approval workflows
  • Transforming approval decisions into customer group updates

This bidirectional flow means teams aren't just tracking email metrics - they're actively improving them through governed processes.

Real-World Workflow Accelerators

1. Alert-Driven Escalations

When TimeToReply fires an alert about missed response SLAs, ApproveThis converts it into an approval request with context:

Customer Support Example: A tier 1 support email queue shows 12+ hour response times. The automated approval request includes:

  • Historical response time graphs
  • Current ticket backlog
  • Escalation options

Approvers can authorize temporary staff reassignments or SLA adjustments without leaving their email. TimeToReply then monitors the impact of approved changes.

2. Report-Triggered Strategy Shifts

Monthly interaction reports often gather dust in inboxes. When connected to ApproveThis, they become strategy change requests:

Sales Leadership Use Case: A 30% drop in prospect replies triggers an approval workflow for:

- Revised messaging templates
- Outreach sequence changes
- Lead scoring adjustments

Using ApproveThis' calculated fields, the request automatically shows potential revenue impact based on current conversion rates.

3. Approval-Powered Segmentation

Decisions made in ApproveThis directly update TimeToReply's customer groups:

Marketing Automation Scenario: When a campaign proposal gets approved, TimeToReply:

- Creates a new tracking group for campaign emails
- Sets strict reply time alerts
- Shares performance data with ApproveThis for ROI analysis

This creates accountability - marketers can prove their approved campaigns meet engagement targets.

Cross-Functional Benefits

Customer Support Teams

Reduce escalations by approving process exceptions before SLAs are breached. ApproveThis' vacation delegation ensures coverage during outages, while TimeToReply verifies improved response times post-approval.

Sales Organizations

Turn email metrics into coaching opportunities. Approval workflows for underperforming reps can trigger training requests, while strong performers get approved for expanded lead access through TimeToReply group updates.

Marketing Departments

Demonstrate campaign impact by connecting approval decisions to email engagement data. Use ApproveThis thresholds to automatically approve successful A/B test variants.

Implementation Essentials

Setting up the integration through Zapier takes 15 minutes:

Step 1: Connect the Bases

Authenticate both ApproveThis and TimeToReply in Zapier using OAuth. No API coding required.

Step 2: Build Your Trigger-Action Pairs

Three recommended Zaps:

1. TimeToReply Alert → ApproveThis Request
2. TimeToReply Report → ApproveThis Review
3. ApproveThis Decision → TimeToReply Group Update

Step 3: Configure Guardrails

Use ApproveThis' features to prevent overload:

- Set approval thresholds based on email metrics severity
- Apply conditional logic to route technical alerts to engineering
- Enable automatic approvals for low-risk notifications

Critical Advantages

External Collaboration Made Simple

ApproveThis eliminates license barriers for external participants. Client stakeholders can approve email strategy changes via email without needing TimeToReply access, while still benefiting from its tracking.

Decision Auditing

Every approval decision in ApproveThis automatically timestamps corresponding TimeToReply data points. Teams can retroactively analyze how specific approvals impacted email performance metrics.

Responsive Workflows

Combining ApproveThis' real-time tracking with TimeToReply's alerts means workflows adapt to actual email channel performance rather than static schedules.

Getting Started

To implement these connected workflows:

1. Register for ApproveThis (free trial available)
2. Connect your TimeToReply account
3. Build your first Zap in under 20 minutes

For complex use cases like regulated industries or enterprise deployments, request a custom demo showing how approval thresholds and escalation rules can align with your email response policies.

The Last Word

Pairing ApproveThis with TimeToReply doesn't just automate tasks - it institutionalizes responsiveness. By making every email metric actionable through governed approvals, organizations transform passive observation into continuous improvement. The technical integration is simple, but the operational impact compounds daily as teams build decision cycles around actual communication performance data.

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Integrate with timetoreply Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for TimeToReply

Suggested workflows (and their Zapier components) for TimeToReply

Create approval request for new alerts fired

When an alert is fired in TimeToReply, this integration creates an approval request in ApproveThis to review the alert details. It streamlines critical decision-making by ensuring every alert undergoes proper review. *Note: Customize approval thresholds based on your business needs.*

Zapier Components

TimeToReply Logo

Trigger

Alert Fired

Triggers when an alert is fired.

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval request for new interactions reports

When TimeToReply sends a new interactions report, this automation initiates an approval request in ApproveThis for further review. It helps teams promptly evaluate interaction outcomes and act on critical issues. *Note: Ensure report details are correctly mapped for effective approvals.*

Zapier Components

TimeToReply Logo

Trigger

New Interactions Report

Triggers when a new Interactions report is sent.

Action

Create Request

Creates a new request, probably with input from previous steps.

Add email to customer group for approved requests

When a request in ApproveThis is approved or denied, this automation adds the corresponding email address to a customer group in TimeToReply. It ensures customer group records are updated promptly following approval decisions. *Note: Map the approver’s email address to the required field in TimeToReply.*

Zapier Components

Trigger

A Request Is Approved/Denied

Triggers when a request is approved or denied.

TimeToReply Logo

Action

Add Email to Customer Group

Adds an Email Address to a Customer Group