When Your Phone System Finally Talks to Your Approval Process
Let's be real - most companies treat phone calls and approvals like two separate universes. Your sales team closes a deal over the phone, then spends three days chasing internal sign-offs. Customer support makes promises on calls that get stuck in approval purgatory. AQX (your AI call platform) and ApproveThis (your approval sheriff) fixing this disconnect through Zapier is like giving your operations team a double shot of espresso.
AQX handles the messy reality of customer conversations - sales calls, support issues, collections. ApproveThis cuts through the red tape that follows those conversations. Connect them via Zapier, and you've got a system where important calls automatically trigger approvals, and key approvals automatically trigger follow-up calls. No more "I thought you handled it" gaps.
Why This Combo Doesn’t Just “Work” - It Actually Solves Sh*t
Most integrations just move data between tabs. This one changes how teams operate:
For the “Stop Making Me Chase People” Crowd
Example: AQX records a client agreeing to a contract change during a support call. Right then, ApproveThis pings legal and finance via email - they approve without logging into any new system. The client gets a confirmation call before hanging up. No spreadsheets, no status meetings.
For the “Why Is This Taking So Long?” Department
Approval delays aren't usually about the request - they're about context. When AQX automatically attaches call recordings and transcripts to ApproveThis requests, approvers actually have what they need to decide fast. No 12-email threads asking "What did the client say about..."
For the “We’re Not Made of Money” People
External approvers (clients, vendors, part-time execs) don't need AQX seats. They get email approvals with one-click decisions. Your team isn't wasting $50/user/month for someone who approves two things quarterly.
Real Uses That Don’t Sound Like a Software Bro Wrote Them
Use Case 1: “Actually Collecting on Those Phone Promises”
What Happens: AQX wraps a sales call where the rep offers custom terms → Zapier fires the deal to ApproveThis → Finance approves/denies within set thresholds → If approved, AQX automatically calls back to confirm.
Who Cares: HVAC companies doing big-ticket in-home sales. No more field reps promising discounts that get rejected later.
Use Case 2: “Keeping Support From Going Rogue”
What Happens: Customer demands a refund on an AQX call → Request hits ApproveThis with call data → Manager approves via email → AQX schedules callback with resolution.
Who Cares: Subscription box companies dealing with "Where's my package?!" calls. Stops $50 refunds becoming $500 chargebacks.
Use Case 3: “When Legal Actually Answers”
What Happens: Sales negotiates add-ons via AQX → ApproveThis routes to legal if contract changes → Lawyer approves/requests call → AQX connects all parties immediately.
Who Cares: SaaS companies upselling enterprise clients. Kills the "We'll need to get legal involved..." delay.
Setting This Up Without Hiring a 22-Year-Old “Zapier Expert”
Connect AQX and ApproveThis in three steps even your least techy manager can handle:
- In Zapier, choose an AQX trigger ("Call Completed" works for most)
- Pick ApproveThis' "Create Request" action
- Map the key call data (duration, transcript snippet, outcome) to approval fields
Pro tip: Start with one approval type (like refunds under $200). Once that flows, add complexity.
Which Teams Stop Hating Their Jobs
Sales: From “Paperwork Jail” to Closed Deals
Reps close on calls, approvals happen before the prospect cools off. Custom pricing gets reviewed using actual call context, not vague notes.
Customer Support: Less Apologizing, More Solving
Agents escalate via approval during calls instead of transferring. Approved resolutions get automated callbacks - no dropped balls.
Operations: Meeting Time Cut in Half
No more daily syncs to review pending approvals. Real-time dashboards show what's stuck, who's bottlenecking.
The Nuts and Bolts You Actually Need to Know
Approval Thresholds: Auto-approve refunds under $50 if the call met certain criteria (e.g., delivery confirmed late).
Delegation: Legal approver on vacation? Requests shift automatically - no expired SLAs.
Calculated Fields: Combine call duration, customer tier, and request amount to route approvals smartly.
Common “Yeah, But…” Questions
“What If Approvers Ignore the Emails?”
ApproveThis escalates after set periods. Combine with AQX to auto-call slackers. Nothing motivates like a robot nag.
“Our Approvals Need 7 Signatories - Still Works?”
Sequential or group approvals, with conditional paths based on call data. Yes, even for business.
Bottom Line: This Isn’t “Efficiency” - It’s Survival
Customers expect phone decisions to stick. Employees expect tools that don't waste their time. Connecting AQX and ApproveThis via Zapier isn't about being cutting-edge - it's about not losing deals to competitors who move faster.
Either you build a system where important calls automatically drive approvals (and vice versa), or you keep playing telephone tag with your own team. We know which one scales.
Get Started with ApproveThis (Takes 8 minutes. Less time than your last approval meeting.)
Integrate with AQX Integration and get 90 days of ApproveThis for free.
After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.
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Best Approval Workflows for AQX
Suggested workflows (and their Zapier components) for AQX
Create approval requests for completed calls
When a call is completed in AQX, automatically create an approval request in ApproveThis to manage subsequent decisions. This integration streamlines approval workflows based on call outcomes. *Note: Configure approval fields as needed.*
Zapier Components

Trigger
Call Completed
Triggers when a call is completed in the selected campaign.
Action
Create Request
Creates a new request, probably with input from previous steps.
Call outbound numbers for new approval requests
When a new approval request is initiated in ApproveThis, automatically trigger an outbound call in AQX. This integration ensures prompt communication following each approval request. *Note: Setup call parameters in AQX as required.*
Zapier Components
Trigger
New Request
Triggers when a new approval request workflow is initiated.

Action
Call a Number
Make an outbound call to a number.
Call outbound numbers for approved requests
When an approval decision is finalized in ApproveThis, automatically place an outbound call via AQX for follow-up actions. This integration ensures timely notification after request decisions. *Note: Adjust call settings in AQX as necessary.*
Zapier Components
Trigger
A Request Is Approved/Denied
Triggers when a request is approved or denied.

Action
Call a Number
Make an outbound call to a number.
Create approval requests for initiated calls
When a call is started in AQX, automatically generate an approval request via ApproveThis to verify call details. This integration provides proactive oversight of call activities and enhances process efficiency. *Note: Confirm required approval data is mapped correctly.*
Zapier Components

Trigger
Call Started
Triggers when a call is started in the selected campaign.
Action
Create Request
Creates a new request, probably with input from previous steps.
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