Let's cut to the chase: approvals suck. Especially when they involve chasing down someone who's always on calls, buried in SMS threads, or "in a meeting" (read: avoiding their inbox). But what if you could turn every call, text, or voicemail into a structured approval process that doesn't require begging for responses? That's where smashing ApproveThis and Ringover together via Zapier comes in.
Why This Combo Works Like a Double Shot of Espresso for Your Ops Team
Ringover handles the chaos of modern business comms – calls, SMS, video. ApproveThis brings order to the approval madness. Together, they create a system where:
- Every customer call can trigger a follow-up approval (no more dropped balls)
- Critical SMS messages get reviewed before acting (goodbye impulsive replies)
- Approval decisions auto-send updates via call/SMS (stakeholders stay in the loop)
Real-World Use Cases That Don't Require a PhD to Set Up
1. Sales Teams: Turn Hot Calls Into Instant Approvals
Scenario: Your rep gets a call from a lead requesting a custom quote that needs manager sign-off. Instead of playing phone tag:
The Zapier Magic: Ringover detects the call event → ApproveThis creates a quote approval request with call details attached → Manager approves/denies via email in 2 clicks → Auto-SMS goes to lead with next steps.
Why it's killer: Sales cycles shorten because approvals happen while the iron's hot. Plus, approvers don't need Ringover logins – just email access.
2. Support Teams: Escalate SMS Requests Without the Headache
Scenario: Customer texts "I need a refund ASAP" to your support line. Your frontline team can't approve that themselves.
The Fix: Ringover triggers an ApproveThis workflow on "refund" SMS → Finance lead gets a request with chat history → Approval automatically notifies customer via SMS with processing time.
Bonus points: Use ApproveThis' calculated fields to auto-flag refunds over $500 for extra scrutiny.
3. HR Teams: Interview Scheduling That Doesn't Require 12 Calendar Cross-Checks
Scenario: Recruiter screens a candidate via Ringover video call. Needs hiring manager buy-in to schedule next round.
How it flows: Post-call, recruiter initiates approval with notes → Manager reviews → Upon approval, Ringover auto-dials candidate with time options via SMS.
HR loves this because: Vacation delegation in ApproveThis means if the manager's OOO, it routes to backup automatically. No stalled hiring.
Setting This Up Without Losing Your Mind
If you can make toast, you can connect these apps:
- Grab your Zapier account (free tier works)
- Pick a Ringover trigger (new call, SMS received, etc.)
- Choose ApproveThis as the action ("Create Request")
- Map the data fields (caller ID → request details)
- Test with a real call/SMS
Pro tip: Use ApproveThis' conditional logic to auto-approve routine requests (like standard support tickets) so only exceptions need human eyes.
Why Your Finance Team Will Secretly Love This
Approval thresholds in ApproveThis mean:
Example: Any vendor payment request over $10k auto-escalates to CFO, while smaller amounts get auto-approved if they match PO numbers. All triggered by payment-related calls/SMS from vendors.
Translation: Less nagging for routine approvals, more control where it matters.
The Cool-Kid Features Nobody Talks About
While we're here, let's highlight ApproveThis perks that pair perfectly with Ringover:
Approval Groups: Route high-priority calls to multiple managers at once (first responder approves) instead of linear chains. Critical for time-sensitive sales leads.
Real-Time Dashboards: See how many call-back approvals are pending, who's bottlenecking responses, and which departments are crushing it. All without manual tracking.
Wait, Does This Work for External Clients?
Yep. Here's the kicker: external partners or clients can approve requests via email without needing a Ringover license or ApproveThis account. They just click "Approve" or "Deny" in their inbox. Perfect for:
- Client sign-offs on campaign designs (triggered by their feedback call)
- Vendor contract renewals (after final terms call)
- Investor updates requiring board input (post earnings call)
Common Objections (And Why They're BS)
"We need approvals in Slack/Teams!" → ApproveThis sends decision links there too. But email/SMS approvals have 3x faster response times. Facts.
"Our process is too complex." → If you can diagram it on a napkin, ApproveThis can handle it. Nested conditions, multi-department routing, fallback approvers – done.
Bottom Line: This Isn't About "Streamlining"
It's about eliminating the 23 back-and-forth comms that happen after a call or SMS. When you connect Ringover and ApproveThis, every communication becomes an actionable item with a clear path to resolution. No more lost requests, zero ambiguity on next steps, and stakeholders stay updated without you playing secretary.
Ready to stop being a human router between calls and approvals? Get ApproveThis, connect it to Ringover in 20 minutes, and watch those "WHERE'S THE APPROVAL?!" emails disappear.
Integrate with Ringover Integration and get 90 days of ApproveThis for free.
After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.
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Best Approval Workflows for Ringover
Suggested workflows (and their Zapier components) for Ringover
Create an approval request for new SMS in ApproveThis
Keep track of all incoming messages by initiating an approval workflow whenever a new SMS is received on Ringover. This integration ensures that each message is acknowledged and handled by sending it through an ApproveThis request, streamlining communication management. *Note: Ensure to configure the approval workflow in ApproveThis to align with your business operations.*
Zapier Components

Trigger
New SMS
Triggers when a new SMS is received.
Action
Create Request
Creates a new request, probably with input from previous steps.
Notify via SMS for approved or denied requests in ApproveThis
Ensure timely communication by automatically sending an SMS notification through Ringover whenever an approval request is either approved or denied in ApproveThis. This automation helps in keeping relevant stakeholders informed, thereby enhancing decision-making efficiency. *Note: Customize the SMS content as needed to reflect the decision context.*
Zapier Components
Trigger
A Request Is Approved/Denied
Triggers when a request is approved or denied.

Action
Send SMS
Send a SMS with your Ringover account.
Initiate approval request for new call events in ApproveThis
Stay on top of important communications by creating an approval request each time a new call event occurs in Ringover. This seamless connection to ApproveThis allows teams to decide on follow-up actions quickly, ensuring no lead is missed or poorly managed. *Note: Use the caller's information for informed approval routing.*
Zapier Components

Trigger
New Call Event
Triggers when a new call event is triggered.
Action
Create Request
Creates a new request, probably with input from previous steps.
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