ApproveThis manages your Deskpro Integration approvals.

When Helpdesk Meets Approval Management

Let’s be real – customer support teams already deal with enough chaos. Tickets pile up, internal approvals get stuck in email threads, and suddenly you’re playing detective to figure out why that refund request from two weeks ago is still pending. This is where Deskpro and ApproveThis come in like that coworker who actually knows how to use Excel macros.

Deskpro keeps your support channels organized. ApproveThis cuts through approval gridlock. Connect them via Zapier, and you’ve basically given your team a turbo button for resolving issues that require internal sign-off. No more “waiting on finance” status updates. No more clients asking if you forgot about them. Just clean handoffs between teams that normally move at different speeds.

How This Combo Works (Without the Buzzwords)

Here’s the simple version: Deskpro handles the “what’s broken” part. ApproveThis handles the “who needs to fix it” part. Zapier acts as the messenger between them. Together, they automate the dead space between a ticket existing and someone actually being allowed to act on it.

Example: A high-priority ticket comes in requesting a contract change. Normally, this would get forwarded to Legal, then Accounting, then get stuck because the CFO’s on vacation. With this integration, the moment that ticket hits Deskpro, ApproveThis:

• Creates an approval chain with pre-defined stakeholders
• Routes it based on dollar amounts or department rules
• Auto-reassigns approvals if someone’s out of office

All while keeping notes synced back to the original Deskpro ticket. No licenses needed for approvers in external apps – just shoot them an email they can respond to with a thumbs-up emoji if that’s their thing.

Real-World Use Cases That Don’t Suck

1. Escalating Tickets That Need Financial Approval

Scenario: You’re a SaaS company dealing with upgrade requests. Customer wants to double their seats mid-cycle, which requires finance approval for prorated billing. Without automation, this becomes a game of tag between support reps and the accounting team.

The Fix: Zapier triggers an ApproveThis workflow the second a Deskpro ticket is tagged “Billing Change.” ApproveThis routes it based on the deal size – under $5k? Auto-approve. Over $5k? Notify the VP of Finance via email (which they can approve without logging into anything). Outcome gets logged back into Deskpro as a private note. Support lead gets notified to finalize the upgrade. Client gets their answer before lunch.

2. HR Onboarding Without the Paperwork Avalanche

Scenario: Your HR team uses Deskpro to manage IT access requests for new hires. But every request needs sign-off from department heads, security, and occasionally Legal if it’s a sensitive role. Cue the 15-forwarded-emails chain.

The Fix: New employee added in Deskpro? Zapier fires off an ApproveThis request with all relevant details. Approval Groups in ApproveThis loop in the right people sequentially – manager first, then IT, then security. Calculated Fields automatically flag roles needing extra scrutiny. Once fully approved, Deskpro gets updated and the IT ticket moves to “Ready to Implement.” No CC’d emails. No “I thought you handled this.”

3. Keeping Customer-Facing Teams in the Loop

Scenario: Marketing agency needs client approval on campaign changes submitted via Deskpro. Internal reviews happen in ApproveThis, but the client keeps emailing different account managers asking for updates.

The Fix: Every new approval request in ApproveThis automatically adds a public note to the linked Deskpro ticket: “Awaiting client feedback – ETA 48h.” Clients see the status without needing to hop on a call. When approved, another note hits the ticket: “Client signed off – moving to production.” Support teams know exactly when to pivot from waiting to executing.

Setup That Doesn’t Require an IT Degree

If you can order DoorDash, you can connect these two. Here’s the play-by-play:

1. Grab a Zapier account (they have a free tier)
2. Choose Deskpro as your trigger app – pick events like “New Ticket” or “New Person”
3. Select ApproveThis as your action app – set it to “Create Request” or “Update Ticket”
4. Map fields between apps (e.g., Deskpro ticket ID → ApproveThis reference number)
5. Test with a real ticket. Fix any hiccups. Go live.

Total time? About 15 minutes if you’re detail-oriented. Less if you’re fueled by deadline panic.

Why This Isn’t Just Another Integration

Most app integrations just shuffle data between screens. This one actually removes human bottlenecks. Key advantages:

For Support Teams: Faster resolution times because approvals happen parallel to troubleshooting. No more “I’ll start working on this once Legal responds.”

For Finance/Leadership: Approve via email without getting pulled into ticket threads. Thresholds mean you only get pinged for stuff that matters.

For Clients: Shorter wait times on requests requiring internal sign-off. Transparent status updates without nagging your account manager.

Bonus perk: ApproveThis’s audit trails mean you can finally answer “Who approved this?!” questions without digging through Slack history.

Teams That Would Actually Use This

Customer Support Squads

If your team handles refunds, contract changes, or custom orders, this integration cuts down the “I need to ask my manager” phase. Automatically route high-value refunds for approval while greenlighting small ones instantly.

IT & Security Teams

New software access requests in Deskpro? Require approvals from both department heads and cybersecurity. Sequential approvals ensure security doesn’t OK something before the manager does.

Operations Managers

Track inventory restock approvals tied to support tickets about product shortages. Set auto-approvals for routine orders but escalate during peak seasons.

No, This Won’t Replace Your Team

Let’s kill the “robots taking jobs” fear. This combo handles the boring parts – chasing approvals, updating tickets, sending reminder emails. Your people still make the actual decisions. They just spend less time being glorified couriers between apps.

Getting Started Without the Sales Pitch

If your approval processes currently involve more than two forwarded emails, it’s time to upgrade. ApproveThis offers a free trial – no credit card needed. Pair it with your existing Deskpro setup via Zapier, and you’re live in an afternoon.

Or, if you’re the “let me see it first” type, book a demo. We’ll show you how to configure thresholds for your most annoying approval scenarios.