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BotStar Integration

ApproveThis manages your BotStar Integration approvals.

April 17, 2025

Integration Category: Customer Support

When Chatbots Meet Bureaucracy

Let's face it - chatbots are great until they need adult supervision. That's where 87% of teams hit a wall. You built a slick BotStar flow that handles 90% of customer queries, but those messy edge cases? The discount requests that need manager sign-off? The support escalations requiring legal review? Suddenly you're playing carrier pigeon between systems, customers get stuck waiting, and someone's manually pinging approvers on Slack.

ApproveThis fixes this by becoming the connective tissue between BotStar's automated conversations and human decision-making. We're talking about turning "Let me check with my manager" from a 3-day email chain into a 3-click process that happens inside the same chat window.

Why This Combo Works Like Bourbon and Branch Water

BotStar handles the frontend chatter while ApproveThis manages the backend politics. Together through Zapier, they create closed-loop workflows where:

  • Approvals happen where the work already lives (email, Slack, Teams)
  • External partners can approve without logins to your core systems
  • Every decision is automatically documented for compliance

Take a mid-sized insurance company using BotStar for claims intake. Their adjusters were bottlenecked reviewing every coverage exception request. Now, bots collect initial details, ApproveThis routes high-risk cases to the right underwriter based on claim amount, and low-value approvals get auto-approved. Settlement times dropped 40%.

Real-World Use Cases That Don't Suck

Customer Support: Escalations That Don't Make You Want to Escalate

When a user types "Let me talk to a human" in BotStar:

  1. Zapier detects the escalation trigger
  2. ApproveThis pings the on-call support lead via email/SMS
  3. Approval grants temporary access to the conversation history

Why it matters: SaaS companies using this combo reduced handoff time from 22 minutes to 47 seconds. Approvers don't need BotStar logins - just click "Approve" in their inbox.

Marketing: When Your Chatbot Gets Promiscuous With Discounts

BotStar detects a high-value lead asking for custom pricing. Instead of letting junior staff approve 15% discounts willy-nilly:

  • ApproveThis checks the deal size against pre-set thresholds
  • Routes to regional sales directors if over $50K
  • Auto-approves smaller discounts with CFO-defined limits

Cold hard numbers: One e-commerce brand prevented $240K in margin erosion last quarter using approval chains with calculated fields.

Compliance Teams: Keeping Chatbots From Going Rogue

Every time BotStar tags a user as "High Risk":

  1. ApproveThis requires legal team sign-off before storing sensitive data
  2. Automatic 48-hour SLA enforcement with escalation paths
  3. Full audit trail of who approved what and why

Compliance hack: Use vacation delegation so approvals never stall when counsel is out. Automatically reassign to deputy counsel.

Setting This Up Without Losing Your Mind

Connect BotStar + ApproveThis in Zapier (takes 9 minutes):

  1. Create Zapier triggers for BotStar events (human takeover request, new tag, etc.)
  2. Map key data points to ApproveThis request fields
  3. Set approval rules: Who needs to sign off? What's the SLA? Any auto-approval thresholds?
  4. Test with live data - we recommend using a #test-approvals channel

Pro tip: Use ApproveThis' calculated fields to auto-route requests. Example: "If discount request > 20%, require VP approval".

Why This Isn't Just Another Integration

Competitors require approvers to log into yet another portal. ApproveThis meets people where they already work:

  • Email approvals with one-click decisions
  • Slack/MS Teams integration for in-channel approvals
  • Mobile-friendly interface for execs on the go

Bonus: Approvers don't need BotStar licenses. Huge for client-facing teams - external partners can approve without getting added to your core systems.

Who Actually Benefits From This?

Customer Success Teams

Reduce escalation TAT from hours to minutes. Route premium client requests to dedicated CSMs based on contract value.

Revenue Operations

Enforce discount approval matrices without micromanaging sales chats. Automatically log approved deals in Salesforce.

Legal/Compliance

Review high-risk user tags before bots store sensitive data. Get audit-ready reports with decision timestamps.

Common Objections (And Why They're Dumb)

"We'll lose visibility into approvals"
ApproveThis dashboards show pending requests by team/priority/SLA. More transparent than Slack DMs.

"Our approvers hate new tools"
They approve via email. Zero learning curve. If they can delete spam, they can click "Approve".

"We have custom approval logic"
So do we. Nested conditions, multi-stage chains, dynamic approvers based on request data - it's all there.

Getting Started Without the BS

Free ApproveThis trial + existing BotStar account + Zapier connection. Done.

Start with one high-impact workflow - maybe discount approvals or legal escalations. See time-to-decision drop, then expand to other use cases.

Claim your free ApproveThis trial here or book a 12-minute demo to see live BotStar integrations.

Final Word

Chatbots shouldn't mean abandoning governance. With ApproveThis and BotStar, you get automated conversations with guardrails - like giving your chatbot a responsible adult to call when things get real.

🥳

Integrate with BotStar Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

Learn More

Best Approval Workflows for BotStar

Suggested workflows (and their Zapier components) for BotStar

Create approval requests for new human takeover requests

When a user requests a human takeover in BotStar, this integration creates an approval request in ApproveThis for review. It streamlines operator handoffs and ensures timely decisions. *Note: Verify approval criteria match your service levels.*

Zapier Components

BotStar Logo

Trigger

New Request for Human Takeover

Triggers when a user request to contact human operator.

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval requests for new checkpoint records

This integration monitors new checkpoint records in BotStar and sends them as approval requests in ApproveThis for review. It helps teams validate process milestones efficiently while maintaining necessary oversight. *Note: Adjust approval rules as needed.*

Zapier Components

BotStar Logo

Trigger

New Checkpoint Record

Triggers when a new checkpoint record is created.

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval requests for updated user attributes

When a user attribute update occurs in BotStar, this integration initiates an approval request in ApproveThis. It is ideal for scenarios requiring managerial validation to ensure compliance. *Note: Configure filters for attribute types if necessary.*

Zapier Components

BotStar Logo

Trigger

Updated User Attribute

Triggers when a specified User Attributes has been added or updated to audience.

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval requests for new subscribers

This integration triggers an approval request in ApproveThis each time a new subscriber is added in BotStar. It is useful for workflows where registrations require verification or follow-up. *Note: Implement additional steps for data enrichment as needed.*

Zapier Components

BotStar Logo

Trigger

New Subscriber

Triggers when a user subscribes to receive broadcast messages.

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval requests for new user tags

This integration sends an approval request in ApproveThis when a new tag is added to a user in BotStar. It facilitates oversight on tagging activities that may require managerial approval. *Note: Ensure tag criteria align with your organizational policies.*

Zapier Components

BotStar Logo

Trigger

New Tag on User

Triggers when a new tag is added to a user.

Action

Create Request

Creates a new request, probably with input from previous steps.