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CallScaler Integration

ApproveThis manages your CallScaler Integration approvals.

April 17, 2025

Integration Category: Call Tracking

When Phone Calls Meet Paperwork: Why This Combo Works

Let’s be real – nobody got into business to chase down approvals. But when your sales team closes deals over calls tracked in CallScaler, and your legal team needs to review contracts... things get messy fast. That’s where pairing CallScaler’s call tracking with ApproveThis’ approval automation turns “Where’s that signature?!” into “It’s already done.”

CallScaler gives you the call details – recordings, transcripts, summaries. ApproveThis adds the human decisions – approvals, rejections, conditional next steps. Connect them through Zapier, and you’ve got a system where high-value calls automatically trigger the right reviews before deals stall.

The Nuts and Bolts of No-BS Automation

Here’s how it actually works:

  • CallScaler detects: New inbound/outbound calls, transcripts, summaries
  • ApproveThis acts: Routes call data to approvers via email, Slack, or dashboard

Key detail: Approvers don’t need CallScaler logins. Huge for external partners or frugal finance teams. They review the call summary you send via ApproveThis, click approve/reject, and everyone keeps moving.

Real-World Use Cases That Don’t Suck

For Sales Teams: Commission Approvals That Don’t Start Fights

Scenario: Your rep closes a deal over a CallScaler-tracked number. The system auto-generates a transcript. ApproveThis:

  • Routes transcript to sales manager + finance for commission approval
  • Uses calculated fields to verify deal size against commission tiers
  • Auto-approves if under $5K, escalates to CFO if over

Result: Reps get paid faster without accounting playing detective.

For Legal Teams: Compliance Reviews That Actually Prevent Fires

Scenario: Support call transcript mentions a contract loophole. ApproveThis:

  • Flags calls containing keywords like “waive” or “exception”
  • Routes to legal with priority tags based on call sentiment analysis
  • Requires sequential approval from junior → senior counsel

Result: Legal spots issues before they become lawsuits.

For Customer Success: Credit Requests That Don’t Tank Margins

Scenario: Angry customer demands a refund during a recorded support call. ApproveThis:

  • Attaches call recording + CRM history to approval request
  • Routes to CS manager with amount thresholds ($50 auto-approve vs. $500 needing VP sign-off)
  • Syncs approved credits back to billing system via Zapier

Result: Customers feel heard without teams giving away the farm.

Setup That Won’t Make You Want to Swear

Connect in 15 minutes:

  1. Create a Zapier account (free tier works)
  2. Choose CallScaler as trigger (“New Call”)
  3. Select ApproveThis action (“Create Request”)
  4. Map call data (transcript URL, duration, tags) to approval fields
  5. Test with a real call → approve via email → done

Pro tip: Use ApproveThis’ calculated fields to auto-flag calls over X minutes or containing specific keywords for extra scrutiny.

Why This Isn’t Just Another Integration

Most approval tools make you choose between speed and control. This combo gives both:

For Execs:

See every approval bottleneck in real dashboards. Notice legal takes 3 days to review partnership calls? Now you have data to fix it.

For Managers:

Set rules like “If call contains ‘urgent’, skip junior approvers.” Vacation delegation means no more chasing OOO folks.

For Finance:

Auto-approve routine expenses (call-related travel under $1K) but require dual signatures for client credits over $5K.

The Cool Features You’ll Actually Use

Beyond basic approvals:

Email Approvals That Don’t Get Lost

Approvers click approve/reject right from inbox – no logins. Track who’s sitting on requests with read receipts.

Thresholds That Prevent Micromanaging

Example: Auto-approve call-related expenses under $200/day but require receipts over that. Set by team, project, or client.

Delegation That Doesn’t Break

Sales director out sick? ApproveThis auto-reassigns their approvals to the VP without missing SLAs.

When to Use This vs. Going Manual

Use this if:

  • You’ve had an approval slip through cracks (and lived to regret it)
  • External partners approve things (vendors, clients, contractors)
  • Your team argues about “who approved what” weekly

Don’t use this if:

  • You enjoy playing approval detective
  • Your entire process fits on a sticky note
  • You think “Where’s the Jones file?!” counts as project management

Bottom Line: This Ain’t Magic, It’s Margin

Every minute saved chasing approvals goes back to actual work. For a 100-person company, that’s 10+ hours/week recovered. At $50/hour, that’s $260K/year. Not bad for a setup that takes less time than your next Zoom call.

Ready to stop being your team’s approval secretary? Get started with ApproveThis or book a 10-minute demo. We’ll show how to connect CallScaler calls to approvals that actually move at your pace.

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Integrate with CallScaler Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for CallScaler

Suggested workflows (and their Zapier components) for CallScaler

Create approval requests for new CallScaler calls

When a new call is recorded in CallScaler, this automation creates an approval request in ApproveThis to review call details. This integration streamlines the call approval process and ensures timely validations. *Note: Customize the approval fields in ApproveThis to match your review workflow.*

Zapier Components

CallScaler Logo

Trigger

New Call

Triggers when there's a new call.

Action

Create Request

Creates a new request, probably with input from previous steps.