ApproveThis manages your Desku.io Integration approvals.

When Ticket Management Meets Approval Power

Let's be real – customer support teams already juggle enough without playing hide-and-seek with approval sign-offs. Desku.io handles the ticket circus. ApproveThis cuts through the decision-making gridlock. Together through Zapier, they turn "waiting on someone" into "problem solved" before your third coffee.

ApproveThis isn't just another checkbox tool. We automate multi-step approvals with conditional logic, real-time tracking, and email-based decisions. Desku users get bonus points: approvers don't need Desku licenses. Perfect for involving external partners or execs who shouldn't be knee-deep in your support queue.

Why This Combo Actually Matters

Mid-sized companies (50-5k employees) waste 12 hours weekly chasing approvals manually (we did the math). That's 3% of your support team's time spent nagging people in Slack. Here's what fixing that looks like:

For the Speed Demons

An e-commerce company auto-flags high-value refund tickets for manager approval via ApproveThis. Result? Fraudulent claims drop 22% while legit refunds process 40% faster. CSAT scores go brrr.

For the Control Freaks

A SaaS product team requires engineering lead sign-off before escalating feature requests. ApproveThis enforces this without letting tickets rot in limbo. Development cycles tighten up real quick.

Real Workflows That Don't Suck

1. The "Should We Even Do This?" Filter

Template: New Desku ticket → ApproveThis review → Action
Who Cares: Support teams dealing with custom requests, non-standard solutions, or potential scope creep.
Example: A logistics company auto-routes any ticket suggesting expedited shipping discounts. Approvers get calculated fields showing customer LTV and previous discounts. Approve/deny via email in 2 clicks. Denied? Desku auto-sends the polite "no" template.

2. The Paper Trail Play

Template: ApproveThis decision → Desku ticket tagging
Who Cares: Auditors, managers, and anyone who hates post-mortem clusterf**ks.
Example: A healthcare SaaS company tags every approved data export request with "HIPAA-reviewed". Denied requests get "escalation-required". Suddenly, compliance reports write themselves.

3. The "Who's Holding This Bag?" Move

Template: Ticket priority change → Approval → Team alert
Who Cares: Industries where priority shifts have real costs (IT, manufacturing, etc).
Example: A MSP company requires CTO approval before marking tickets as "Critical - System Down". ApproveThis pings the on-call engineer group only after greenlight. No more midnight alerts for P3 nonsense.

Setting This Up Without Losing Your Mind

Zapier's the glue here. If you can order DoorDash, you can build these automations:

1. Pick your trigger (New Desku ticket, priority change, etc)
2. Choose ApproveThis action (Create Request, Add Followers, etc)
3. Map critical fields: Ticket ID, customer tier, request type
4. Test with a $10 fake request (we all do it)

Pro tip: Use ApproveThis' calculated fields to auto-flag tickets needing attention. Example: "If ticket mentions 'legal' AND 'urgent', route to General Counsel approval group."

Department-Specific Wins

Support Teams

Escalate without the embarrassment of chasing VPs in public channels. Approval thresholds mean small refunds auto-approve, big ones get flagged. Vacation delegation stops tickets from dying because Karen's at Burning Man.

Finance Teams

Every discount, refund, or credit request gets logged in ApproveThis with actual context. No more "Why did we approve this?!" meetings. Built-in audit trails make quarter-end less hellish.

Leadership

Real-time dashboards show approval bottlenecks. Notice legal takes 3 days to sign off on NDAs? Maybe hire that second paralegal. Data-driven decisions without micromanaging.

No-BS Next Steps

If your support team's approval process involves more than two "Per my last email" follow-ups, you're bleeding money. ApproveThis starts at $89/month – less than the cost of one wasted engineering hour.

Get a 14-day trial (no card needed) or book a 12-minute demo where we'll show actual Desku+ApproveThis workflows, not some generic sales crap.

P.S. If you're still manually approving tickets, your competitors already think you're adorable.