ApproveThis manages your TextBetter Integration approvals.

Why Combine ApproveThis with TextBetter?

Businesses thrive when decisions happen fast – but speed means nothing without oversight. ApproveThis brings structure to approval workflows, while TextBetter turns any landline into a two-way SMS channel. Together, they create a system where critical requests move forward the moment stakeholders agree, without manual follow-ups or missed messages. This integration is particularly powerful for teams managing client-facing operations, field services, or time-sensitive processes where texting is the preferred communication method.

Key Features Working Together

ApproveThis Strengths

Custom approval chains ensure the right people review requests in the correct order. Vacation delegation prevents bottlenecks, while calculated fields automatically flag high-priority items needing escalation. Real-time dashboards give managers visibility into pending decisions.

TextBetter Advantages

TextBetter enables SMS capabilities on existing landlines without new hardware. Teams can receive maintenance requests, client inquiries, or inventory alerts via text, then route them for approval. Outbound texts confirm decisions instantly to requesters’ phones.

Real-World Use Cases

Client Service Teams: Faster Response Times

A property management company receives tenant repair requests via TextBetter. Their Zapier integration automatically creates an ApproveThis ticket with details like unit number and issue description. The property manager approves via email, triggering a text confirmation to the tenant through TextBetter. Maintenance crews receive auto-generated work orders without manual data entry.

Healthcare: Secure Patient Coordination

Medical offices using TextBetter for appointment reminders can require staff approval before sending sensitive messages. ApproveThis adds a compliance layer – if a reminder contains protected health information (PHI), supervisors receive an approval request. Only after sign-off does TextBetter dispatch the message, ensuring HIPAA compliance.

Retail: Inventory Replenishment

Store managers text stock alerts to a dedicated TextBetter line. ApproveThis converts these into purchase requests, routing them through regional directors based on order size. Automatic thresholds approve small orders instantly, while larger purchases require manual review. Vendors receive PO numbers via text once approved.

Setting Up Your Integration

Connect ApproveThis and TextBetter in 15 minutes using Zapier:

1. Create a Zapier account (if you don’t have one)
2. Choose your trigger: “New SMS” in TextBetter or “New Request” in ApproveThis
3. Set conditions: Filter messages containing keywords like “APPROVAL” or route based on sender number
4. Map text message data to ApproveThis fields (request type, amount, due date)
5. Test with real-world scenarios before activating

Need help? Zapier’s guided tutorials walk through each step.

Team-Specific Benefits

Operations Managers

Track approval SLAs in ApproveThis dashboards while keeping field teams updated via TextBetter. Automatic escalation ensures no request stalls because someone missed an email.

Customer Support

Agents receive approval requests directly in their helpdesk software when clients text special demands. Approve via mobile email, then TextBetter instantly notifies the customer – no switching between apps.

Finance Teams

TextBetter captures vendor payment inquiries via SMS. ApproveThis routes them to AP clerks with amount thresholds: under $500 auto-approve, larger sums go to controllers. Approved requests trigger payment system updates via Zapier.

Critical Considerations

Approver Experience: External partners (vendors, clients) approve via email without needing TextBetter access – they simply reply “APPROVE” or “DENY”. This keeps collaboration simple and secure.

Compliance: Use ApproveThis’ audit trails alongside TextBetter’s message logs for industries requiring communication records (healthcare, legal, finance).

Scalability: Start with basic text-to-approval flows, then add conditional logic as processes mature. For example, route high-priority texts marked “URGENT” to senior staff first.

Beyond Basic Approvals

Combine advanced features for maximum impact:

• Calculated Fields: Auto-calculate project budgets when clients text scope changes. If estimates exceed limits, ApproveThis alerts managers before replying via TextBetter.
• Approval Groups: Route construction change orders from TextBetter to engineering, safety, and procurement teams in sequence. Each department approves via email before the next review begins.

Getting Started

TextBetter works with existing landlines – visit their site to enable SMS on your current number. Then, sign up for ApproveThis and build your first Zapier workflow. Most teams launch initial use cases within a business day.

Not sure where to start? Book a 20-minute demo to see real examples from your industry. Our team will help you map out an approval-SMS strategy that cuts decision cycles by 30-60%.

Final Thoughts

Customers and employees increasingly prefer text communication – 75% of millennials consider SMS their primary contact method. By connecting TextBetter’s conversational reach with ApproveThis’ structured governance, businesses remove friction from critical processes. The result? Faster decisions, happier teams, and audit-ready compliance without sacrificing the speed of modern messaging.