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Zendesk Sell Integration

ApproveThis manages your Zendesk Sell Integration approvals.

April 17, 2025

Integration Category: Crm

Why Approval Automation Matters in Sales

Modern sales teams juggle complex deals, compliance requirements, and cross-department collaboration. Zendesk Sell excels at pipeline management, while ApproveThis brings structure to decision-making. Together through Zapier, they create closed-loop automation that eliminates bottlenecks in deal validation, contract approvals, and customer onboarding.

Manufacturing companies use this integration to enforce pricing approvals before committing to custom orders. Marketing agencies automate client sign-offs on campaign budgets. The real magic happens when sales activity directly triggers approval workflows, then feeds decisions back into CRM records – all without manual data entry.

Four Operational Use Cases That Deliver ROI

1. Deal Validation at Scale

When sales reps create deals in Zendesk Sell, ApproveThis can automatically:

  • Route discounts over 15% to regional managers
  • Escalate enterprise deals to legal teams
  • Validate payment terms against accounting policies

A medical equipment supplier reduced approval cycles from 72 hours to 4 hours by connecting Zendesk Sell deal values to ApproveThis' threshold rules. Legal teams received only contracts needing redlines, while standard NDAs auto-approved.

2. Client Onboarding Acceleration

New Zendesk Sell contacts trigger ApproveThis workflows to:

  • Verify client tax documentation
  • Obtain internal sign-off on custom SLAs
  • Assign customer success managers

A SaaS company cut onboarding time by 40% using approval groups. Sales reps initiate processes, finance verifies contracts, and approvers don't need Zendesk licenses – critical when working with external partners.

3. Compliance-Driven Lead Handling

Approval decisions in ApproveThis update Zendesk Sell lead statuses to:

  • Flag GDPR-sensitive leads for legal review
  • Route high-value prospects to dedicated teams
  • Archive unqualified leads automatically

European financial services firms use this to maintain compliance without slowing sales velocity. Approval comments sync back to lead records, creating audit trails.

4. Real-Time Contract Synchronization

When ApproveThis finalizes document approvals:

  • Zendesk Sell deal stages update to "Closed-Won"
  • Order forms attach to CRM records
  • Renewal dates populate in the sales calendar

A logistics provider eliminated duplicate data entry between departments, reducing errors in contract terms by 92%.

Technical Implementation Made Simple

Connecting Zendesk Sell and ApproveThis via Zapier takes under 15 minutes:

  1. Create Zapier triggers for Zendesk Sell events (new deal, contact added)
  2. Map relevant fields to ApproveThis requests using calculated fields
  3. Set up approval paths with conditional logic
  4. Configure Zendesk Sell updates based on approval outcomes

Key configuration tips:

  • Use ApproveThis' calculated fields to auto-populate deal metrics
  • Leverage approval thresholds to auto-approve small discounts
  • Set up vacation delegation to prevent stalled deals

No coding required – just logical mapping between CRM data and approval parameters. Test workflows with sample deals before full deployment.

Department-Specific Benefits

Sales Teams

Reps close deals faster with automated approval routing. Real-time dashboards show exactly where requests stand. Custom reminders prevent forgotten follow-ups.

Finance Departments

Enforce spending policies without micromanaging. Approval thresholds auto-approve routine expenses while flagging exceptions. All decisions sync back to CRM for auditing.

Operations Managers

Maintain control over custom orders and inventory commitments. Vacation delegation ensures continuous coverage. Approval analytics identify process bottlenecks.

Executive Leadership

Gain visibility into deal approval SLAs and exception rates. Use historical data to refine pricing strategies and approval matrices.

Why This Integration Becomes Indispensable

Unlike native CRM approval features, ApproveThis adds:

  • Multi-step conditional routing
  • External approver access without Zendesk licenses
  • Dynamic approval logic based on real-time calculations

A construction materials company saved $220k annually by integrating vendor approvals – suppliers could approve PO changes directly via email without CRM access.

The Zapier integration acts as a force multiplier:

  • Deal approvals start before CRM data entry finishes
  • Approval comments sync to CRM activity logs
  • Two-way data flow maintains system of record integrity

Getting Started

Ready to eliminate approval bottlenecks? Start with:

  1. Create a Zapier account
  2. Connect your Zendesk Sell instance
  3. Enable ApproveThis' Zapier integration

Most teams see ROI within 30 days through faster deal cycles and reduced compliance risks. Approvers adopt the system quickly thanks to email-based decisions and mobile-friendly interfaces.

For complex implementations:

  • Use ApproveThis' webhook support for custom triggers
  • Combine with Zendesk Sell's API for advanced field mapping
  • Schedule a workflow consultation with ApproveThis experts

The Future of Intelligent Approvals

As sales cycles compress, manual approval processes become liability. The Zendesk Sell/ApproveThis integration represents more than automation – it's about embedding governance into sales velocity.

Upcoming enhancements:

  • AI-driven approval path recommendations
  • Predictive SLA alerts for at-risk deals
  • Bi-directional document annotation syncing

Companies that implement approval automation today position themselves to leverage these advancements seamlessly.

Next Steps

See the integration in action:

Don't let approval delays undermine your sales momentum. Implement intelligent automation where your CRM meets decision-making.

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Integrate with Zendesk Sell Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

Learn More

Best Approval Workflows for Zendesk Sell

Suggested workflows (and their Zapier components) for Zendesk Sell

Create approval requests for new deals

When a new deal is created in Zendesk Sell, this integration sends an approval request via ApproveThis to validate deal details. *Note: Configure the approval thresholds in ApproveThis for optimal validation.*

Zapier Components

Zendesk Sell Logo

Trigger

New Deal

Triggers when a new deal is created.

Action

Create Request

Creates a new request, probably with input from previous steps.

Update deals when approvals are received

When an approval request is received in ApproveThis, this integration updates the corresponding deal in Zendesk Sell to reflect the validated details. *Note: Map the approved data fields to sync deal information accurately.*

Zapier Components

Trigger

New Request

Triggers when a new approval request workflow is initiated.

Zendesk Sell Logo

Action

Update Deal

Updates an existing deal.

Create approval requests for new contacts

When a new contact is added in Zendesk Sell, this integration submits an approval request in ApproveThis to verify the contact information. *Note: Ensure that approval configurations in ApproveThis match your CRM criteria.*

Zapier Components

Zendesk Sell Logo

Trigger

New Contact

Triggers when a new contact is created.

Action

Create Request

Creates a new request, probably with input from previous steps.

Update leads when approval decisions are completed

When an approval decision is made in ApproveThis, this integration updates the relevant lead in Zendesk Sell to reflect the decision outcome. *Note: Verify lead status mapping between the systems.*

Zapier Components

Trigger

A Request Is Approved/Denied

Triggers when a request is approved or denied.

Zendesk Sell Logo

Action

Update Lead

Updates an existing lead.