ApproveThis manages your Mojo Helpdesk Integration approvals.

When Ticket Management Meets Approval Muscle

Let's cut to the chase: approval bottlenecks suck. They turn simple customer requests into week-long email chains and make internal processes feel like running through wet concrete. That's why combining Mojo Helpdesk's ticket management with ApproveThis' approval automation isn't just nice-to-have - it's a straight-up productivity hack for companies tired of decision-making limbo.

Picture this: your support team gets a $5,000 refund request in Mojo. Instead of CC'ing half the finance department, the ticket automatically kicks off an approval chain in ApproveThis. The CFO gets an email, taps 'approve' from their phone during lunch, and Mojo auto-updates the ticket before the customer finishes their sandwich. That's the power play we're talking about.

Why This Combo Works (When Others Just Add Complexity)

Most integrations just shuffle data between apps. This one actually closes loops. Mojo keeps tickets moving, ApproveThis forces decisions, and Zapier makes them talk without IT involvement. The kicker? Approvers only need email access - no extra Mojo licenses required. Perfect for involving external clients or execs who shouldn't be knee-deep in your helpdesk.

Take the legal team at a 300-person SaaS company we worked with. They were drowning in contract amendment tickets. Now, Mojo routes special requests to ApproveThis, which calculates risk thresholds automatically. High-risk? Escalates to General Counsel. Standard stuff? Auto-approves. Their ticket resolution time dropped 40% in three months.

Real-World Workflows That Don't Feel Like Robot Scripts

1. The Gatekeeper: Ticket → Approval → Action

Use case: A regional bank uses this to handle fraud investigation tickets. When Mojo flags a suspicious activity report:

• ApproveThis pings the fraud lead + compliance officer
• If both approve within 2 hours, Mojo auto-assigns to investigators
• If denied or timeout, ticket closes with audit trail

No more guessing who signed off on what. The compliance team sleeps better knowing every action has a paper trail, and branch managers can't claim they "didn't see the ticket."

2. The Auto-Pilot: Approval → Ticket

A manufacturing company's procurement team abuses this. When engineering requests a $50k CNC machine:

• ApproveThis runs through cost center approvals
• Once greenlit, Mojo creates a vendor ticket with all specs
• Purchasing team gets pre-approved ticket to execute

Procurement lead told us it cut their "approval to PO" time from 11 days to 38 hours. Not bad for a Zapier setup that took 20 minutes to build.

3. The Onboarding Accelerator

HR teams in healthcare love this one. New Mojo agent account? Triggers ApproveThis workflow:

- IT confirms access levels
- Compliance signs off on HIPAA training
- Department head approves shift assignment

All before the new hire's laptop arrives. The alternative? Three weeks of "Did you get that form I sent?"

Setting This Up Without Losing Your Mind

Here's the straight talk: If you can set up an email filter, you can build this integration. Zapier handles the heavy lifting.

Basic flow:

1. Connect Mojo → ApproveThis for ticket-based approvals
   (Trigger: New Mojo ticket → Action: Create ApproveThis request)
2. Connect ApproveThis → Mojo for decision follow-through
   (Trigger: Approval decision → Action: Update Mojo ticket)

Pro tip: Use ApproveThis' calculated fields to auto-route tickets. Example: If Mojo ticket has "Urgent" tag, approval jumps queue and alerts managers via SMS.

Who Actually Benefits From This Mashup?

Support Teams: No More Approval Begging

Customer service leads at e-commerce companies use this to handle escalations without leaving Mojo. Tier 1 agent gets a pissed-off customer wanting a return outside policy? Ticket triggers approval chain with conditions:

- Under $100: Team lead approval
- $100-$500: Department head
- Over $500: Auto-denied with legal review option

Result? CSAT scores up, resolution time down, and agents don't waste half their day tracking down approvers.

Finance: The Silent Process Killer

AP departments in mid-market firms hook Mojo vendor tickets to ApproveThis for PO approvals. The magic happens in thresholds:

- Under $10k: Auto-approved
- $10k-$50k: Requires controller approval
- Over $50k: CFO + legal sign-off

Plus, vacation delegation means approvals don't die because someone's at Burning Man. Controller approves from their phone, Mojo updates the ticket, vendor gets paid. No drama.

Ops Teams: Fixing Leaks in the Ship

A logistics company we work with routes facility maintenance tickets from Mojo through ApproveThis. Here's why it works:

- Location managers approve repair budgets on-site
- Corporate gets real-time spend tracking
- Vendors can't inflate quotes without multi-level sign-off

They caught $120k in duplicate repair requests last quarter. Not bad for a "simple" approval layer.

Why This Isn't Just Another Integration

Most helpdesk approvals rely on clunky native tools or worse - shared Excel sheets. ApproveThis brings actual structure:

Decision Layers That Make Sense:
Conditional routing based on ticket data ($$ amounts, request types, SLAs)
Parallel approvals for speed vs. sequential for compliance
Automatic escalations when approvers ghost

Visibility Without Micro-Managing:
Real-time dashboards show where approvals get stuck
Audit trails auto-attach to Mojo tickets
Custom reports prove ROI to skeptical execs

The Bottom Line: Approval Processes That Don't Hate Your Team

Let's be real - nobody joins a company to chase approvals. But when you make it this frictionless, teams actually use the system instead of working around it. The Mojo + ApproveThis combo turns approval bottlenecks into guardrails - they keep things moving safely without slowing down the whole operation.

Ready to stop being the approval bottleneck? Get started with ApproveThis or book a 15-minute demo to see how it plays with your Mojo setup. No sales fluff - just show you how to cut approval time in half.