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Canny Integration

ApproveThis manages your Canny Integration approvals.

April 17, 2025

Integration Category: Product Management

Let's be real – user feedback management is messy. You've got votes piling up, stakeholders ghosting threads, and critical requests getting buried in Slack. Canny's great for organizing the noise, but when it comes to actually deciding what to build next? That's where most teams faceplant. Enter ApproveThis: the missing piece that turns feedback into action without the endless email chains.

Why This Combo Works Like a Swiss Army Knife

Canny collects the raw material – feature requests, bug reports, all that good stuff. ApproveThis handles the tough part: getting clear decisions from the right people. Together, they're like putting your feedback process on autopilot. We're talking:

  • No more "Who needs to sign off on this?" guesswork
  • Zero chasing down MIA approvers
  • Automatic paper trails for every decision

The Killer Benefit Nobody Talks About

Here's the kicker: ApproveThis approvers don't need a Canny license. Perfect for when you need sign-off from Legal (who barely check email) or that VIP client who shouldn't see your internal feedback chaos. Keep permissions clean while looping in whoever needs a say.

Real Teams Doing Real Sh*t With This Combo

Use Case 1: From Feature Request to Roadmap in 48 Hours Flat

Imagine this: A SaaS company's support team spots 20+ votes on a new integration request in Canny. Normally, this would get stuck in "we'll discuss at next quarter's planning" purgatory. With the integration:

What Happens: Every time a Canny post hits 25 votes, ApproveThis automatically pings the Product Lead and CTO with a decision request. They review in ApproveThis (via email, because let's be honest), approve, and Canny's status updates to "Planned Q3" – all before the support team finishes their coffee.

Use Case 2: Client Feedback That Doesn't Fall into a Black Hole

Marketing agencies love this one. Client submits a "urgent" design change in Canny? Set up a Zap that:

1. Creates an ApproveThis request with the client's Canny post
2. Routes to your Creative Director AND the client's main contact
3. Auto-updates Canny with "Approved" and a due date once both sign off

No more "Did you see my email?" texts at 11 PM. Clients feel heard, your team knows exactly what's greenlit.

Use Case 3: Killing Zombie Requests (Permanently)

E-commerce companies use this to bury dead-end ideas. When a product request in Canny gets denied via ApproveThis, it automatically:

- Changes status to "Not Planned"
- Posts a public comment explaining why
- Tags the original submitter

Transparency without the awkward convos. Plus, your roadmap stays focused on winners.

Setting This Up Without Losing Your Mind

If you can order DoorDash, you can handle this:

Step 1: Grab a Zapier account (free tier works)
Step 2: Pick your trigger – "New Canny Post" or "Status Change" usually
Step 3: Connect ApproveThis, map the key fields (title, link, priority)
Pro Tip: Use ApproveThis' Calculated Fields to auto-flag high-priority requests based on vote count or keywords.

Who Benefits Most (Besides Your Sanity)

Product Teams: Ditch the Spreadsheet Jockeys

PMs using ApproveThis' thresholds can auto-approve small tweaks (think: button color changes) while escalating major features to execs. Canny's roadmap stays aligned with actual priorities, not whoever shouts loudest.

Customer Success: From Complaint Department to Strategic Partner

CSMs get tired of being messenger pigeons. Now, when a client drops a big ask in Canny, ApproveThis handles the internal approvals. The CSM gets to deliver a "Yes, and here's the timeline" instead of "I'll check with...someone."

Ops Teams: Audit Trails That Don't Suck

Every ApproveThis decision syncs back to Canny as a comment. Next time someone asks "Why did we approve that dumpster fire feature?", you've got a timestamped paper trail with approver names. You're welcome.

Why This Isn't Just Another Integration

Most tools slap some half-baked integration together and call it a day. This combo works because:

Approval logic that's actually logical: Use Canny's vote counts to trigger ApproveThis workflows. 50+ votes? Maybe skip middle management and go straight to the VP. Under 10? Let the team lead decide.
No license limbo: Your CFO approves budgets but doesn't need Canny access? Cool – they can approve requests via email without cluttering your feedback tool.
Status updates that matter: When a request gets denied in ApproveThis, Canny doesn't just show "closed." Add custom comments explaining the "why" to keep users looped in.

The Hidden Perks You'll Actually Use

Beyond the obvious stuff, teams are geeking out over:

Vacation Mode: ApproveThis auto-reassigns requests if your main approver is OOO. No more waiting for Karen from Accounting to get back from Bali.
Approval Groups: Need consensus from 3 engineers but only one PM? Set it and forget it.
Mobile-Phobic Colleagues: Approvers can reply "APPROVE" or "DENY" straight from their prehistoric email inboxes.

When to Steal These Workflows

If any of these sound familiar, stop what you're doing and set this up:

- You've had a "critical" feature request stuck in limbo for 3+ months
- Your last roadmap meeting involved someone yelling about "vocal minorities"
- Clients/Stakeholders constantly ask "What's happening with my idea?"
- You've ever approved something by accident because it was buried in Slack

Bottom Line: This Isn't About Tools

It's about fixing the ridiculous dance companies do between collecting feedback and making decisions. Canny keeps your ears open. ApproveThis gives you the spine to act on what you hear. Together? They turn "We should really..." into "We did."

Next Steps:
- Snag an ApproveThis trial (takes 8 minutes)
- Check out Canny if you're still using spreadsheets for feedback
- Or book a 15-minute demo to see the combo in action

🥳

Integrate with Canny Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for Canny

Suggested workflows (and their Zapier components) for Canny

Initiate approval requests for new Canny posts in ApproveThis

Streamline your feedback management by automatically creating an approval request in ApproveThis for every new post on Canny. This ensures that all critical user feedback receives the right level of attention and review before decisions are made.

Zapier Components

Canny Logo

Trigger

New Post

Triggers when a new post is created.

Action

Create Request

Creates a new request, probably with input from previous steps.

Update Canny post status after approval decisions in ApproveThis

Simplify your process by automatically updating the status of a Canny post once an approval request in ApproveThis is resolved. This saves time by eliminating the need for manual updates and ensures timely communication of feedback status.

Zapier Components

Trigger

A Request Is Approved/Denied

Triggers when a request is approved or denied.

Canny Logo

Action

Change Post Status

Changes a post's status.

Create approval requests for new votes in Canny posts via ApproveThis

Enhance decision-making by automatically generating an approval request in ApproveThis for each new vote on a Canny post. This integration ensures that high-confidence feedback is escalated for review and action.

Zapier Components

Canny Logo

Trigger

New Vote

Triggers when a new vote is created.

Action

Create Request

Creates a new request, probably with input from previous steps.

Add comments to Canny posts for status updates via ApproveThis

Keep your team informed by automatically adding comments to Canny posts when their status changes due to an ApproveThis workflow. This ensures transparency and keeps stakeholders updated on the next steps.

Zapier Components

Canny Logo

Trigger

Post Status Change

Triggers when a post's status is changed.

Canny Logo

Action

Comment on a Post

Add an public of private comment on a Post.