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Chargebee Integration

ApproveThis manages your Chargebee Integration approvals.

April 17, 2025

Integration Category: Payment Processing

When Billing Meets Approval Power

Let’s cut through the noise: subscription businesses live or die by two things – getting paid consistently and making smart decisions fast. Chargebee handles the money part like a pro. ApproveThis handles the decisions. Together through Zapier, they turn subscription management from a reactive fire drill into a well-oiled machine.

Here’s why this combo matters: Chargebee tracks every credit card expiration, upgrade request, and cancellation attempt. ApproveThis adds human judgment exactly where it’s needed – without slowing down operations. We’re talking about connecting financial data to decision-makers in real time, while keeping external partners (who don’t need Chargebee access) in the loop.

Three Ways This Combo Saves Real Money

1. Stop Revenue Leaks from Expired Cards

Your customer’s credit card expires. Chargebee notices. Now what? Most companies either blast the customer with automated emails or let subscriptions lapse. Neither works great.

Connect Chargebee’s card expiration trigger to ApproveThis via Zapier, and you get a middle path: automatic approval requests to your customer success team. They review the account, decide whether to offer a payment incentive, or escalate to sales. All without logging into Chargebee.

Real impact: A SaaS company we work with reduced involuntary churn by 37% in 90 days by combining these approval workflows with targeted retention offers.

2. Turn Cancellations into Save Opportunities

Chargebee tells you when someone schedules a cancellation. ApproveThis makes sure a human actually looks at it. Simple concept, brutally effective execution.

When a cancellation is scheduled, ApproveThis routes it to the right person based on customer value (using calculated fields), contract terms, or even the reason code. Approvers get everything they need in one email – no digging through Chargebee logs.

Who benefits: Customer success teams at scaling companies. One VP told us this integration helped them save $240k in ARR last quarter by catching high-value cancellations that would’ve slipped through.

3. Enforce Financial Controls Automatically

Denied an upgrade request in ApproveThis? That decision automatically pauses the subscription change in Chargebee. No manual cleanup, no billing errors.

This two-way sync is where the real magic happens. Finance teams set approval thresholds (like any contract over $50k needs CFO sign-off), and the system enforces it without micromanagement. Even handles vacation coverage – if your approver’s out, it routes to their delegate automatically.

Why This Isn’t Just Another Integration

Most Chargebee connectors just move data. This one adds judgment. ApproveThis brings three things you can’t get from native Chargebee features or basic Zapier automations:

  • Approval layers that scale: Start simple (CEO approves everything) then add complexity (regional managers handle up to $10k, legal reviews contract changes) as you grow
  • Audit trails that don’t suck: Every decision is timestamped with comments, visible in both systems

Plus, external partners (like channel sales teams or client procurement departments) can approve requests through email without Chargebee logins. Huge for B2B companies dealing with multi-party approvals.

Setup That Takes Minutes, Not Days

If you’ve used Zapier before, this is stupid simple:

  1. Connect Chargebee to Zapier (use your existing API keys)
  2. Pick your trigger (card expired, cancellation scheduled, etc.)
  3. Map the key data points to ApproveThis fields (customer name, MRR, expiration date)
  4. Set approval rules (who needs to approve what, in which order)

Pro tip: Use ApproveThis’ calculated fields to auto-route requests. Example: If lost MRR > $5k, escalate to VP of Customer Success. Under that? Let the account manager handle it.

Who Actually Uses This?

Finance Teams

Stop playing spreadsheet detective. Every pricing override, custom contract, or pro-rated refund gets automatic approval checks. CFOs sleep better knowing no exceptions happen without proper sign-off.

Customer Success

Reduce fire drills when big accounts threaten to leave. Get cancellation requests with full context (last NPS score, account health metrics) right in the approval email. Approve discounts or escalate – all from your inbox.

Operations

Enforce process without being the bad guy. New sales rep offers a custom term? The system requires approvals before it hits Chargebee. No more “I forgot” or “I didn’t know”.

The Bottom Line

Chargebee automates the money part. ApproveThis automates the decisions. Together, they remove the two biggest bottlenecks in subscription businesses – payment issues stuck in inboxes and judgment calls stuck in meetings.

This isn’t about replacing human judgment. It’s about applying it exactly where needed, with full context, at the right time. No more missed cancellations. No more unauthorized discounts. Just clean audits and faster decisions.

If you’re using Chargebee and have more than 50 customers, you’re leaving money on the table without approval automation. Get started with ApproveThis – the setup takes less time than your next ops meeting.

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Integrate with Chargebee Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for Chargebee

Suggested workflows (and their Zapier components) for Chargebee

Create ApproveThis requests for expired Chargebee cards

Automate the process of creating approval requests when a customer's credit card expires in Chargebee. This integration ensures that every card expiration is reviewed and approved timely, preventing any lapse in subscription service or billing continuity.

Zapier Components

Chargebee Logo

Trigger

Card Expiration

Triggers when a credit card expires.

Action

Create Request

Creates a new request, probably with input from previous steps.

Initiate ApproveThis workflows for scheduled Chargebee cancellations

Receive real-time notifications in ApproveThis whenever a subscription in Chargebee is scheduled for cancellation. This integration helps you review and potentially retain subscribers by providing a structured workflow for cancellation reviews.

Zapier Components

Chargebee Logo

Trigger

Subscription Cancellation Scheduled

Triggers when a subscription is scheduled for cancellation.

Action

New Request

Triggers when a new approval request workflow is initiated.

Pause Chargebee subscriptions for denied ApproveThis requests

This automation pauses Chargebee subscriptions if the associated approval request in ApproveThis is denied. It streamlines subscription management and ensures only approved requests are activated, thereby maintaining proper billing and service continuity.

Zapier Components

Trigger

A Request Is Approved/Denied

Triggers when a request is approved or denied.

Chargebee Logo

Action

Pause Subscription

Pauses a subscription in Chargebee.