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Freshcaller Integration

ApproveThis manages your Freshcaller Integration approvals.

April 17, 2025

Integration Category: Phone

When Your Phone System and Approvals Actually Talk to Each Other

Let’s be real: missed calls lead to frantic Slack messages. Client onboarding feels like herding cats. And getting sign-offs? That’s just a fancy way of saying “waiting forever while work piles up.” Here’s the fix – connecting ApproveThis (your approval ninja) with Freshcaller (your phone system that actually works) through Zapier. No coding, no PhD required.

Why This Combo Slaps for Mid-Sized Companies

Freshcaller handles your calls. ApproveThis handles the “can we do this?” decisions. Together? They automate the crap that makes teams resent each other. We’re talking:

  • Zero dropped balls: Missed calls instantly become approval requests
  • Less app-hopping: Approvers decide via email – no Freshcaller login needed

Real example: A 200-person HVAC company cut approval delays by 70% by auto-creating service call approvals from missed Freshcaller calls. Their techs now get greenlit faster while dispatch isn’t playing phone tag.

Use Case 1: Missed Calls That Actually Get Followed Up

Freshcaller sees a missed call → Zapier pings ApproveThis → Boom, approval request created. Now your team decides: Call back? Send quote? Ignore (we’ve all been there).

Who cares: Customer support teams drowning in voicemails. Sales teams missing lead calls between meetings. Field service companies where every missed call = lost revenue.

Pro move: Set ApproveThis thresholds to auto-approve callbacks for VIP clients. Because your biggest customer shouldn’t wait.

Use Case 2: Stop Manually Creating Contacts Like It’s 2003

New vendor needs approval in ApproveThis? Zapier auto-creates their Freshcaller contact. Now when they call, your team knows who TF it is.

Who wins: HR teams onboarding new hires. Procurement dealing with 50+ vendors. Agencies adding client contacts without the back-and-forth.

Cool factor: ApproveThis’ calculated fields can auto-assign Freshcaller groups based on approval type. Sales lead? Goes to sales queue. HR inquiry? Rings the right desk.

Setup That Takes Less Time Than Your Morning Coffee

  1. Grab your Zapier account
  2. Connect Freshcaller + ApproveThis (takes 2 minutes)
  3. Pick your triggers:
    • “Missed call in Freshcaller → Create ApproveThis request”
    • “New vendor approval in ApproveThis → Create Freshcaller contact”

Seriously – if you can forward an email, you can set this up.

Which Teams Stop Hating Mondays

Customer Support: Missed calls become prioritized tickets. Approve escalations in 1 click from your phone.

Sales Ops: Auto-create client contacts when deals get approved. No more “Who’s this?” during calls.

Finance: Approve purchase requests triggered by supplier calls. Yes, you can set $$ thresholds.

Secret Weapon Features

ApproveThis isn’t just about clicking “yes”:

Vacation Mode: Approvals auto-reassign when Karen from accounting is on safari. Freshcaller calls get routed to the right backup.

Dynamic Fields: Calculate discount approvals based on call history from Freshcaller. Big spender? Auto-approve 15% off.

Why This Isn’t Just Another Integration

Most tools “connect” but still make you do work. This combo actually removes steps:

For external teams: Clients approve via email without needing Freshcaller access. No more “Can you resend the portal link?”

For managers: See approval stats + call metrics in one place. Finally figure out why Q4 approvals take 3x longer.

Bottom Line: Your Phone System Should Do More Than Ring

Freshcaller manages calls. ApproveThis manages decisions. Together? They manage your sanity. Less chasing people, more actual work.

Get ApproveThis now, connect it in Zapier, and watch those “WHERE’S THE APPROVAL?!” emails stop.

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Integrate with Freshcaller Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for Freshcaller

Suggested workflows (and their Zapier components) for Freshcaller

Create approval requests for missed Freshcaller calls

Receive notifications of unattended calls by transforming them into actionable approval requests. This integration ensures prompt follow-up by logging every missed Freshcaller call into ApproveThis, creating a request for review and decision-making, enhancing your customer service workflow. *Note: Configure approval thresholds as needed for different call types.*

Zapier Components

Freshcaller Logo

Trigger

Missed Call

Triggers when there is a missed or an abandoned call (inbound/outbound).

Action

Create Request

Creates a new request, probably with input from previous steps.

Create Freshcaller contacts for new approval requests

Streamline your onboarding process by automatically creating Freshcaller contacts for every new approval request in ApproveThis. This automation saves time and ensures your team has up-to-date contact information right when they need it. *Note: Verify caller details before the process to ensure data accuracy.*

Zapier Components

Trigger

New Request

Triggers when a new approval request workflow is initiated.

Freshcaller Logo

Action

Create Contact

Create a contact on the caller account.