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CallRail Integration

ApproveThis manages your CallRail Integration approvals.

April 17, 2025

Integration Category: Call Tracking

When Call Tracking Meets Approval Management

Let’s cut through the noise – marketers and operations teams waste too much time chasing down approvals. CallRail tells you which campaigns drive phone leads. ApproveThis tells you who needs to sign off on what happens next. Together? They turn "Hey, did anyone approve that?" into "We’re already moving."

This integration isn’t about sending data between apps. It’s about closing the gap between tracking a lead and acting on it. For companies scaling between 50-5,000 employees, that means fewer bottlenecks in sales ops, marketing budgets, and client services.

Why This Combo Works (When Others Don’t)

CallRail’s strength is showing you which ads drive calls. ApproveThis’s edge is forcing decisions on those calls before they stall in someone’s inbox. The Zapier integration makes this handoff automatic – no coding, no manual exports.

Key differentiators:

  • Approvers don’t need CallRail logins – external clients or finance teams can review requests without accessing your marketing tools
  • Conditional approvals – auto-approve calls under $500, escalate high-value leads to managers
  • No more "Who’s covering approvals this week?" – vacation delegation reassigns tasks automatically

Real-World Use Cases That Move Needles

1. Marketing Agencies: Client Campaign Approvals

Scenario: Your PPC team uses CallRail to track which Google Ads drive calls for a retail client. Every time a call hits specific criteria (duration, keywords mentioned), ApproveThis:

  • Routes the recording + transcript to the client’s marketing director
  • Requires sign-off before increasing ad spend on that keyword
  • Auto-approves requests if no response in 48 hours (using approval thresholds)

Result: Clients get transparency without micromanaging. Your team avoids budget overruns.

2. Healthcare: Compliance Sign-Offs

Scenario: A medical device company uses CallRail forms to capture patient inquiries. Every submission triggers:

  • An ApproveThis workflow requiring HIPAA compliance officer review
  • Sequential approvals – legal team → sales lead → patient coordinator
  • Automatic SMS alerts via CallRail when approvals complete

Result: No lead sits in compliance limbo. Sales teams know exactly when they can follow up.

3. E-Commerce: High-Value Lead Handling

Scenario: Your CallRail tracking number on luxury product pages flags calls mentioning "bulk orders." ApproveThis:

  • Routes the call transcript to sales managers + finance
  • Uses calculated fields to auto-apply volume discounts in approval requests
  • Escalates to VP if order exceeds $50k

Result: Sales reps close big deals faster without overstepping pricing authority.

Setting This Up Without Losing Your Mind

Zapier’s the glue here. You’ll need:

  1. A CallRail account with admin access
  2. An ApproveThis subscription (Starter plan or higher)
  3. 15 minutes (seriously – we’ve timed it)

Basic steps:

Trigger: "Call Completed" in CallRail → Action: "Create Request" in ApproveThis. Map these fields:

  • Call duration → Approval threshold rules
  • Lead source → Assigned approver group
  • Transcription keywords → Conditional workflow paths

Pro tip: Use ApproveThis’s calculated fields to auto-populate discount percentages or compliance checklists based on call data.

Teams That Benefit Most (And Why)

Marketing Operations

Get budget approvals faster by attaching CallRail’s ROI data directly to requests. No more digging through old reports to justify spend.

Sales Leadership

Enforce deal desk workflows without babysitting reps. High-value call transcripts get auto-routed with pricing guardrails.

Finance

Stop playing spreadsheet detective. Approval thresholds auto-approve routine spends, while flagged calls trigger deeper audits.

What You Can’t Do (And Why It Doesn’t Matter)

This integration isn’t a magic wand. You still need:

  • Clear approval rules – garbage in, garbage out
  • Basic Zapier familiarity (but we’ve got docs for that)

But here’s the kicker – ApproveThis handles the decision fatigue so your team can focus on exceptions, not routine sign-offs.

Ready to Stop Chasing Approvals?

If your process looks like this:

Call comes in → Rep emails manager → Manager forgets → Rep pings again → Finance gets copied → Thread dies → Deal stalls...

...then it’s time to automate the circus.

Start a free ApproveThis trial or book a 15-minute demo to see how it plugs into CallRail. No sales jargon – just a live walkthrough of your actual use case.

Final Reality Check

This isn’t about replacing human judgment. It’s about making sure the right human judges the right call at the right time. Whether you’re managing client campaigns or internal compliance, that’s the difference between moving fast and just being busy.

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Integrate with CallRail Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for CallRail

Suggested workflows (and their Zapier components) for CallRail

Create approval requests for completed phone calls in ApproveThis

Every time a phone call is completed in CallRail, this automation initiates a new approval request in ApproveThis. This streamlines the workflow by ensuring that each call completion is efficiently reviewed and approved for further processing or analysis. *Note: Ensure you have predefined criteria for approvals.*

Zapier Components

CallRail Logo

Trigger

Phone Call Completed

This trigger activates after an inbound phone call has been completed and its recording and transcription have been integrated.

Action

Create Request

This action creates a new approval request in the ApproveThis platform.

Notify via SMS when approval status changes

Get immediate SMS notifications through CallRail when a request in ApproveThis is approved or denied. This keeps stakeholders informed and responsive, facilitating agile decision-making and communication. This is ideal for businesses needing immediate alerts on critical approvals.*Note: Configure your SMS settings in CallRail.*

Zapier Components

Trigger

A Request Is Approved/Denied

Triggers when a request is approved or denied.

CallRail Logo

Action

SMS Sent

Triggers when an SMS message is sent.

Initiate approval for new form captures in ApproveThis

Automatically start an approval request in ApproveThis whenever a new form is captured in CallRail. This integration helps manage lead or data capturing processes by ensuring that all captured data undergoes a structured approval pathway for quality assurance or next-step actions.

Zapier Components

CallRail Logo

Trigger

Form Captured

Triggers when a form is captured.

Action

Create Request

This action creates a new approval request in the ApproveThis platform.