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CRM Messaging Integration

ApproveThis manages your CRM Messaging Integration approvals.

April 17, 2025

Integration Category: Crm

Stop Playing Approval Telephone: How ApproveThis + CRM Messaging Fix Your Workflow Hang-Ups

Why These Two Platforms Just Work

Let’s cut to the chase: approvals suck when you’re stuck chasing people through Slack, email, and carrier pigeons. CRM Messaging handles your SMS/WhatsApp outreach, while ApproveThis wrangles the chaos of internal sign-offs. Together? They’re like a bouncer and a VIP host for your business processes – one keeps the line moving, the other makes sure the right people get through the door.

ApproveThis doesn’t just automate “yes/no” decisions – it adds guardrails. Think conditional approvals (auto-approve small expenses, escalate big ones), delegation for vacations, and real-time tracking so you’re not that person asking “hey, did you see my request?”. CRM Messaging’s strength is immediacy – SMS and WhatsApp get read now, not buried in an inbox.

The Nuts and Bolts of the Integration

Connect them via Zapier in under 10 minutes. No coding, just point-and-click logic like:

  • When a high-priority WhatsApp message hits CRM Messaging → Auto-create an approval request in ApproveThis
  • When an ApproveThis request gets denied → Blast an SMS alert to the team

Real Teams Actually Using This (Without the BS)

Customer Support: Escalate Without the Headache

Picture this: A luxury hotel chain uses CRM Messaging for guest WhatsApp requests. When a guest messages “Can I get a late checkout?”, the system pings ApproveThis. Front desk managers approve/deny in one click via email (no app access needed), and CRM Messaging auto-replies to the guest. No more missed messages or managers playing phone tag.

Marketing: Kill Campaign Bottlenecks

Your social team wants to launch a flash sale via SMS. Legal needs to approve disclaimer language. Old way: 3 days of emails. New way: CRM Messaging triggers an ApproveThis workflow the moment the draft is ready. Legal gets a WhatsApp notification, reviews, and the campaign launches 4x faster. Bonus: ApproveThis’ calculated fields auto-flag campaigns over $10k for CFO review.

Operations: Stop Being a Human Router

Procurement teams love this combo for vendor contracts. Supplier sends a quote via SMS? ApproveThis creates a request, routes it through Legal (needs to check terms) then Finance (budget check). Each approver gets SMS nudges. If Legal sits on it for 48 hours, the request escalates to their manager automatically. No more spreadsheets or “I thought you handled it”.

Setup That Doesn’t Require a PhD

Here’s the skinny:

  1. Grab your Zapier account (free tier works)
  2. Connect CRM Messaging (use their API docs if needed)
  3. Pick a trigger – like “New WhatsApp Message”
  4. Map key data to ApproveThis fields (message content → request details)
  5. Test with a $5 Starbucks request – because you deserve it

The Hidden Perks You’ll Actually Care About

External Approvers Don’t Clog Your Apps

Contractors, clients, or execs who only need to approve occasionally? ApproveThis lets them vote via email without a CRM Messaging license. Saves money, avoids IT ticket hell.

Audit Trails That Cover Your Ass

Regulatory compliance is easier when every approval shows who approved what, when, and why. ApproveThis logs it all, CRM Messaging timestamps the notifications. Suddenly, that quarterly audit feels less like an interrogation.

Scale Without the Chaos

Growing from 100 to 1k employees? Approval thresholds in ApproveThis auto-adjust. Regional managers can approve up to $5k, anything bigger goes to HQ. CRM Messaging handles the increased notification volume without breaking a sweat.

When to Use This Combo vs. Going Solo

CRM Messaging alone works if you’re just blasting updates. ApproveThis shines for internal processes. But together? That’s when you fix the handoffs that waste hours:

  • Time-sensitive approvals: SMS/WhatsApp gets eyes on urgent requests faster
  • Client-facing teams: Service agents can escalate issues without leaving CRM Messaging
  • Multi-team reviews: Legal → Finance → CEO chains happen in order, no overlaps

Don’t Take Our Word For It (But Seriously, Try It)

This isn’t about replacing your whole stack – it’s about fixing the approval black holes that slow you down. ApproveThis + CRM Messaging via Zapier is like adding traffic lights to your workflow intersections. Fewer crashes, less honking, everyone gets where they’re going faster.

Ready to stop being a human middleware? Register for ApproveThis or book a demo to see how it plays with CRM Messaging. No sales jargon, just a 15-minute walkthrough of how you’ll save 8 hours a month on approval babysitting.

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Integrate with CRM Messaging Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for CRM Messaging

Suggested workflows (and their Zapier components) for CRM Messaging

Create approval requests for new CRM messages

When a new message arrives in CRM Messaging, this automation creates an approval request in ApproveThis to streamline decision-making and ensure timely action. *Note: Verify that message content is correctly mapped.*

Zapier Components

CRM Messaging Logo

Trigger

New Incoming Message

Triggers when a new message is received

Action

Create Request

Creates a new request, probably with input from previous steps.

Send SMS notifications for new approval requests

When a new approval request is initiated in ApproveThis, this automation sends an SMS message via CRM Messaging to instantly notify your team. *Note: Customize SMS content as needed.*

Zapier Components

Trigger

New Request

Triggers when a new approval request workflow is initiated.

CRM Messaging Logo

Action

Send SMS

Sends a SMS message

Create approval requests for new global CRM messages

When a new global message is received in CRM Messaging, this integration creates an approval request in ApproveThis to help manage and prioritize important communications. *Note: Ensure global settings are configured properly.*

Zapier Components

CRM Messaging Logo

Trigger

(Global) New Incoming Message

Triggers when a new message is received

Action

Create Request

Creates a new request, probably with input from previous steps.

Send WhatsApp notifications for completed approvals

When an approval request is completed in ApproveThis, this automation sends a WhatsApp notification via CRM Messaging to keep stakeholders informed. *Note: Verify the messaging template settings.*

Zapier Components

Trigger

A Request Is Approved/Denied

Triggers when a request is approved or denied.

CRM Messaging Logo

Action

Send WhatsApp Templates

Send WhatsApp Message Templates