ApproveThis manages your FracTEL approvals.

When Communications Meet Approvals

Modern businesses face a critical challenge: time-sensitive decisions often get trapped between communication channels and approval bottlenecks. FracTEL's voice/SMS capabilities combined with ApproveThis' structured workflows solve this through Zapier-powered automation. This integration doesn't just connect apps – it bridges the gap between real-time customer interactions and internal decision-making processes.

Field service companies using FracTEL for customer calls can now auto-create approval requests for change orders. Healthcare providers can trigger SMS alerts to on-call staff when urgent medication approvals arise. The synergy here is concrete: FracTEL captures the communication event, while ApproveThis applies business logic to drive action.

How It Works: Approval Automation for Time-Critical Scenarios

FracTEL specializes in programmatic call/SMS management through its CPaaS platform, while ApproveThis adds layered approval logic. Together via Zapier, they enable three fundamental improvements:

• Reduced Decision Latency: Approval requests initiate within seconds of customer interactions
• Context-Aware Routing: Call metadata (e.g., client ID, call duration) informs approval thresholds

Example: A plumbing dispatch center receives a client call about additional repair work (captured by FracTEL). ApproveThis instantly creates an approval request with cost estimates pulled from previous jobs. Field supervisors approve via email while en route – no app login required.

Proven Use Cases Across Industries

1. Call-Driven Approvals for Field Services

Template: "Create approval requests for new calls"
Construction firms using FracTEL for client communications automatically generate change order approvals when calls exceed predefined durations. ApproveThis routes these to project managers with budget authority, attaching recorded call snippets for context.

2. SMS Notifications for Approval Updates

Template: "Send SMS for new approval requests"
Healthcare administrators configure ApproveThis to alert physicians via FracTEL SMS when prior authorization requests are submitted. Doctors approve directly by replying to texts, cutting approval times from hours to minutes.

Unexpected Benefit: Cross-Platform Auditing

The integration automatically timestamps when calls trigger approvals and when SMS confirmations occur. This creates an audit trail spanning both communication and decision phases – crucial for regulated industries like insurance claims processing.

Implementation Guide

Step 1: Create your ApproveThis account and define approval templates for common call/SMS scenarios
Step 2: In Zapier, connect FracTEL's "New Call" trigger to ApproveThis' "Create Request" action
Pro Tip: Use FracTEL's call duration/IVR data in ApproveThis' calculated fields to auto-approve routine requests under $500

Example Field Mapping:
FracTEL Caller ID → ApproveThis Client Field
Call Recording URL → Approval Request Attachment
IVR Menu Selection → Conditional Approval Path

Team-Specific Advantages

Sales Teams

Accelerate contract approvals when prospects call with urgent requests. Sales reps using FracTEL click-to-call can trigger discount approval workflows in ApproveThis before ending the conversation.

Operations Managers

Auto-escalate approval requests via SMS if FracTEL detects repeated calls about the same issue. ApproveThis' vacation delegation ensures alternate approvers receive SMS alerts during outages.

Finance Departments

Embed payment terms from ApproveThis thresholds into FracTEL's post-call SMS confirmations. Customers automatically receive texts like "Your $1,200 repair request approved – technician en route."

Key Features That Make It Work

ApproveThis' approval thresholds prevent $10K decisions from being made via text, while allowing smaller approvals via SMS. Calculated fields turn FracTEL call duration into labor cost estimates for informed approvals. Vacation delegation routes SMS alerts to backup approvers based on FracTEL-detected out-of-office replies.

Critical note: Approvers only need ApproveThis access – no additional FracTEL licenses required. This enables external partners (e.g. contractors, client reps) to approve requests via email/SMS without system access.

Real Impact: By the Numbers

Early adopters report:
- 68% faster approval cycles on call-triggered requests
- 83% reduction in "approval status" follow-up calls
- 4.1x ROI from avoiding expedited service fees

A telecom contractor using both platforms reduced project change order approvals from 3 days to 47 minutes by attaching FracTEL call records to ApproveThis workflows.

Getting Started

Companies using FracTEL for customer communications should prioritize these integration scenarios:
1. High-volume service environments where call outcomes require approvals
2. Regulated industries needing audit trails across communication + decision steps
3. Field teams requiring mobile-friendly approvals without app logins

Start your 14-day ApproveThis trial, then connect to FracTEL via Zapier in under 23 minutes (average setup time). For complex implementations like healthcare prior auths, request a custom demo showcasing HIPAA-compliant approval paths.

Final Considerations

While powerful, the integration requires proper mapping of FracTEL's call/SMS data to ApproveThis' decision logic. Start with simple thresholds (e.g., auto-approve all call requests under 15 minutes), then add complexity. Remember to configure ApproveThis email/SMS fallbacks for when approvers don't respond – FracTEL can then auto-call alternates after set timeouts.

This isn't about replacing human decisions – it's about accelerating them. By embedding approvals directly into customer communication streams, businesses using FracTEL and ApproveThis report higher client satisfaction scores alongside improved internal compliance.