ApproveThis manages your Hiver Integration approvals.

When Shared Inboxes Meet Approval Automation

Let's get real: customer service teams using Hiver already know the pain of chasing approvals. That refund request sitting in a shared inbox? The contract change a client needs yesterday? They don't just require fast responses - they require decisions. Enter ApproveThis. When you connect these two through Zapier, you're not just streamlining workflows - you're bridging the gap between customer conversations and business decisions.

Hiver's strength lies in managing collaborative email workflows, while ApproveThis specializes in structured decision-making. Together, they turn "Hey, should we approve this?" into a process that happens in the background while your team focuses on actual work. No more forwarding emails to managers, no more spreadsheet trackers, no more guessing who needs to sign off.

Three Ways This Combo Saves Teams From Themselves

1. Auto-Create Approvals from Customer Emails

Picture this: A high-priority request lands in your Hiver shared inbox. With this integration, that email automatically triggers an approval workflow in ApproveThis. The kicker? Approvers don't need to jump into Hiver - they can review the request details and approve/deny directly from their email.

Who needs this: E-commerce teams handling return exceptions, MSPs approving server access requests, agencies getting client change orders. Any scenario where customer emails require internal sign-offs.

2. Escalate SLA Misses Before They Burn Bridges

When Hiver detects a first-response SLA violation, ApproveThis can automatically route an escalation approval. Suddenly, that overdue ticket isn't just a metric - it's a prioritized decision point for leadership. Managers get context straight from the email thread, approve additional resources if needed, and everyone moves forward.

Who needs this: SaaS companies dealing with enterprise clients, healthcare teams managing patient inquiries, logistics companies handling shipping emergencies. Any team where SLA breaches have real business impact.

3. Keep Hiver Conversations in Sync with Approvals

Reverse the flow: When an approval request starts in ApproveThis (like a marketing asset review), automatically update the related Hiver conversation. No more "Did legal sign off on those terms?" emails - the status lives right in the customer thread.

Who needs this: Legal teams reviewing contract amendments, procurement teams vetting vendor requests, HR handling sensitive employee inquiries. Any approval that needs customer-facing transparency.

Why This Isn't Just Another Integration

Most approval tools make you choose between structure and speed. ApproveThis brings the muscle where Hiver brings the context:

• Email approvals that don't suck: Approvers can review Hiver email context and make decisions directly from their inbox - no app switching
• Approval logic that adapts: Auto-approve small refunds under $50, but require VP sign-off for exceptions? Done
• Zero license headaches: External partners or execs only need email access - no extra Hiver seats required

Here's what that looks like in practice: A customer success manager receives a Hiver email about a contract change. ApproveThis automatically routes it to Legal with a 24-hour SLA. Legal reviews the email thread in ApproveThis, requests changes via comment threads, and approves - all without ever logging into Hiver. The updated contract gets sent automatically through Hiver, with full audit trail.

Setting This Up Without Losing Your Mind

If you can make a Zapier account, you're halfway there:

1. Connect Hiver and ApproveThis to your Zapier account
2. Pick your trigger (new Hiver conversation, SLA violation, etc.)
3. Map key Hiver email data to ApproveThis request fields
4. Set approval rules based on your needs (thresholds, approvers, SLAs)

Pro tip: Use ApproveThis' calculated fields to auto-route requests. For example, "If Hiver email contains 'urgent' in subject, reduce approval SLA to 2 hours."

Who Gets the Most Mileage

Customer Support Teams

Stop playing telephone with finance/legal. When a tier 1 agent gets a refund request over $500, ApproveThis automatically routes it with all Hiver context. Finance approves, Hiver auto-sends the confirmation - agent never leaves their inbox.

Operations Managers

Procurement requests via email? Vendor contracts in Hiver? Auto-convert them into approval workflows with proper checks. Bonus: Use approval thresholds to auto-approve repeat orders under $1k.

IT & Security Teams

Access requests hitting a shared inbox get turned into approval workflows with attached Jira tickets. Approvers get all context in one place, audit trails are automatic, and Hiver threads stay updated.

The Quiet Perks You'll Learn to Love

Beyond the obvious time saves:

• Vacation coverage that actually works: ApproveThis automatically reassigns approvals when someone's OOO
• Approval analytics that matter: See which Hiver-triggered requests get bogged down, and why
• Customer-facing paper trails: Automatically attach approval records to Hiver emails for compliance

Real Talk: When This Combo Isn't Magic

This isn't a fix for broken processes. If your approval chains are a mess, automating them will just break things faster. Clean house first. Also, if you need real-time collaborative editing on documents, look elsewhere. But for teams drowning in email-driven approvals? This is your airlift.

Ready to Stop Being a Human Routing Bot?

If you're using Hiver and still handling approvals through email chains or worse - spreadsheets - you're leaving speed and accountability on the table. ApproveThis doesn't just automate decisions; it turns customer emails into actionable workflows that actually get resolved.

Best part? You can try the integration without restructuring your entire operation. Start with one workflow - maybe high-priority SLA escalations or contract approvals. See how much time your team gets back.

Get started with ApproveThis or book a 15-minute demo to see the Hiver integration live. No sales drones, just a quick walkthrough of how to reclaim 6+ hours a week on approval busywork.