ApproveThis manages your Onsite Support Integration approvals.

Two Tools You Didn’t Know Needed Each Other

Let’s cut to the chase: approval processes suck when they’re manual. Support tickets pile up when they’re not prioritized. Put them together? You’ve got a mess of delayed decisions and frustrated teams. That’s where ApproveThis and Onsite Support come in. One automates approvals, the other manages support ops. Connect them via Zapier, and suddenly you’re solving two problems at once – without hiring a single middle manager.

What Happens When Approval Automation Meets Support Ticketing

ApproveThis isn’t just another “click approve” tool. It’s built for companies where decisions stall because Karen from Legal won’t check her inbox. Onsite Support isn’t just a ticket queue – it’s how teams stop drowning in customer requests. Together, they handle scenarios like:

• Auto-escalating high-priority tickets that require VP sign-off
• Requiring compliance checks before onboarding new clients

Here’s the kicker: ApproveThis approvers don’t need Onsite Support licenses. Perfect for external vendors or execs who shouldn’t have full access to your support tool.

Real-World Use Cases That Actually Matter

1. Support Teams: Stop Playing Approval Telephone

Picture this: A critical bug report lands in Onsite Support. Your L1 team can’t fix it – needs engineering approval. Normally, this means Slack pings, missed emails, and delays. With the integration:

How it works: New ticket → Auto-create ApproveThis request → Engineering lead approves via email → Ticket auto-updated.

Mid-sized SaaS companies using this see 65% faster escalations. No more “Did you see my email?”

2. Compliance Teams: New Clients ≠ New Headaches

When a sales rep onboard a new enterprise client in Onsite Support, compliance needs to verify contracts. But legal doesn’t live in your support software.

Fix: New company added → Approval request sent to legal team → Parallel reviews via ApproveThis → Auto-comment outcome in ticket.

Financial services firms using this cut onboarding delays from 3 days to 4 hours. Bonus: Audit trails happen automatically.

3. IT Teams: User Access Without the Back-and-Forth

New hires get added to Onsite Support? Great. But should they have admin rights? HR doesn’t decide that – IT does.

The flow: New user created → Approval request to IT director → Conditional access based on approval → Automated provisioning.

One logistics company reduced unauthorized access requests by 80% using this exact setup.

Why This Combo Works When Others Fail

Most approval tools force everyone into one system. ApproveThis meets teams where they are. Example: Your CFO approves budget escalations via email while vacationing. Your client’s project manager reviews contracts without needing your support tool login. Meanwhile, Onsite Support keeps tickets moving instead of waiting for human check-ins.

Setup That Won’t Make You Want to Quit

If you can set up a Slack channel, you can do this:

1. Connect via Zapier: Pick triggers from Onsite Support (new ticket, user, company)
2. Map Fields: Ticket details → Approval request description, priority, due date
3. Set Approval Rules: Use ApproveThis thresholds (e.g., auto-approve tickets under $1k)
4. Close the Loop: Send decisions back as Onsite Support comments or status updates

Pro tip: Use ApproveThis’s calculated fields to auto-flag high-risk tickets based on response SLAs or customer tier.

Features You’ll Actually Use (No Bloat Here)

We’re not listing every button – just what matters when connected to Onsite Support:

Vacation Delegation: Approvals auto-reassign when IT managers are OOO. No more ticket freezes.
Approval Thresholds: Auto-approve low-risk access requests; escalate VIP client issues.
Real-Time Dashboards: See which tickets are stuck in approval limbo. Spoiler: fewer than you think.

Who Benefits? (Spoiler: Everyone Except Micromanagers)

Support Leads: Reduce “When will this get approved?” tickets… about tickets.
IT Directors: Stop being the approval bottleneck for every access request.
Compliance Officers: Prove nothing gets processed without reviews (without manual reports).

The Bottom Line: Approval Shouldn’t Be a Bottleneck

Companies between 50-5k employees use ApproveThis + Onsite Support because:
1. Decisions happen where work already occurs (no new logins)
2. External partners can approve without seeing internal systems
3. Tickets move faster when approvals aren’t siloed

Ready to Stop Chasing Approvals?

If your support team’s stuck waiting on decisions, or your approvers are drowning in emails, we’ve got you. Register for ApproveThis and connect it to Onsite Support in under an hour. Or, schedule a demo to see how approval automation actually works when it’s done right.

Pro tip: The first 100 readers get 20% off using code APPROVE-ME. Don’t overthink it – just fix your process.