ApproveThis manages your Request Tracker (RT) Integration approvals.

When Ticketing Meets Approval Power

Let's be real - most approval processes suck. Tickets get stuck in limbo between departments, critical requests gather digital dust in someone's inbox, and nobody wants to be the bottleneck. That's why pairing Request Tracker's ticket management with ApproveThis' approval automation isn't just smart - it's borderline survivalist for companies scaling past 50 employees.

ApproveThis acts like the decision-making layer for RT. While RT tracks what needs fixing, ApproveThis determines who needs to sign off and how fast it happens. Think of it as adding a turbocharger to your existing processes without rebuilding the engine.

Why This Combo Doesn't Just Work - It Wins

Mid-sized companies aren't startups anymore, but they're not enterprises either. You need tools that:

• Don't require retraining half your staff
• Play nice with existing systems
• Actually solve problems instead of creating new ones

Here's the kicker: ApproveThis approvers don't need RT licenses. When your accounting team needs to approve IT procurement tickets, they can do it via email without logging into RT. No more "I couldn't access the system" excuses.

Meanwhile, RT keeps doing what it does best - tracking, categorizing, and routing tickets. The integration through Zapier means no developers needed. Just connect the dots between your approval logic and ticket lifecycle.

Three Ways This Duo Kills Bottlenecks

1. Auto-Escalate Critical Tickets

Picture this: Your network monitoring system auto-creates an RT ticket for emergency server maintenance. With ApproveThis hooked up:

- The ticket triggers a multi-level approval chain
- IT manager gets immediate email approval request
- If no response in 30 mins, escalates to CTO
- Approved? Maintenance team auto-assigned in RT
- Denied? Ticket moves to "Risk Review" queue

Real example: A Midwest hospital group uses this flow to handle HIPAA compliance tickets 58% faster. Their security team approves patches via phone during on-call shifts.

2. Audit-Proof Paper Trails

Customer success teams hate this trick: Every time a support ticket requires manager approval (like refunds over $500), ApproveThis:

- Creates dated approval records
- Enforces policy-based thresholds
- Syncs final decisions back to RT
- Stores all comms in both systems

An eCommerce company we work with reduced chargebacks by 22% using this method. Their RT tickets now show exact approval times and decision-makers for disputed refunds.

3. Cross-Department Handoffs That Don't Fail

Procurement teams live this nightmare:

1. RT ticket created for new software purchase
2. Requires IT security review
3. Needs CFO approval over $10k
4. Legal must check contract terms

Old way: Forward emails, chase people, pray. New way:

- RT → ApproveThis routes to correct approvers based on ticket data
- Parallel approvals where possible
- Auto-denies if budget thresholds exceeded
- Final contract PDF attached to RT ticket upon approval

Setting It Up Without Losing Your Mind

Here's the beauty part - if you can make toast, you can set this up:

1. Create a Zapier account (free tier works)
2. Connect RT and ApproveThis
3. Pick your trigger (new ticket, status change, etc.)
4. Map ticket fields to approval criteria
5. Test with a $5 test purchase approval
6. Go live

Pro tip: Start with one workflow - like purchase approvals. Once that hums, expand to other use cases.

Who Benefits Most (Besides Your Sanity)

IT Teams

No more chasing down VPs for firewall upgrade approvals. Set escalation rules so critical tickets get fast-tracked while routine requests follow normal paths.

Finance Departments

Auto-flag tickets requiring budget approval. If someone tries to order 100 Aeron chairs, the system blocks it until CFO review. Bonus: All approvals feed into your audit logs automatically.

Customer Support Leaders

Ever had a support agent promise something they shouldn't? Now any exception request (discounts, custom contracts) requires in-approval before the ticket gets resolved.

Operations Managers

Maintenance requests get approved based on location, severity, and on-call schedules. Approved tickets auto-assign to technicians with real-time priority levels.

The Nuts and Bolts You Care About

ApproveThis brings some heavy artillery to your RT setup:

Approval Thresholds: Auto-approve small expenses, flag big ones. Set different rules per department or ticket type.

Vacation Coverage: John in accounting out? Approvals automatically reroute to Sally without touching RT settings.

Calculated Fields: Automatically determine approval paths based on ticket data. High-risk software purchase? Add legal review step automatically.

When Not to Use This Integration

We'll be honest - this isn't magic fairy dust. If your approval processes are already perfect (ha) or you have a team dedicated to manually routing tickets, maybe skip it. But for everyone else...

What's Next? Less Busywork

The goal isn't just faster approvals - it's eliminating the whole "approval theater" where people pretend processes work. By connecting RT and ApproveThis, you're not adding another tool - you're making the tools you have actually work together.

Ready to stop herding cats? Get started with ApproveThis or schedule a 15-minute demo. We'll show how to set up your first RT approval flow while you drink your coffee.

P.S. The whole setup takes about 6 minutes. We timed it.