ApproveThis manages your xMatters Integration approvals.

When Incident Response Meets Approval Workflows

Let’s get real: nothing kills momentum like waiting for someone to click "approve" while your systems are melting down. xMatters handles the firefighting by alerting the right people during IT incidents. ApproveThis handles the bureaucracy by getting decisions made fast. Together, they’re like adding a dedicated traffic controller to your incident response team – except this one works 24/7 and never takes PTO.

Mid-sized companies juggling complex tech stacks love this combo because it solves two problems at once: speeding up critical approvals during outages and keeping a clear audit trail for compliance. No more frantic Slack pings to VPs vacationing in Bali. No more spreadsheet tracking who approved what.

Why This Integration Doesn’t Suck

xMatters is great at blasting alerts across every possible channel when servers go sideways. ApproveThis is great at herding approval cats across departments. Connect them through Zapier, and you get:

• Closed-loop processes: Automatic approval requests when incidents trigger, and automatic incident updates when approvals happen
• Zero license bloat: External vendors or clients can approve requests via email without needing xMatters access

Example: A cloud hosting provider uses xMatters to detect client server outages. The integration auto-creates ApproveThis requests for emergency budget overrides. Finance leads approve directly from their phones. xMatters automatically notifies DevOps to spin up additional resources. All before the client finishes their first panic espresso.

Real-World Uses That Aren’t Just HR Approving Pizza Parties

1. Killing Bottlenecks in Major Incident Response

When xMatters flags a SEV-1 incident, ApproveThis automatically:

• Routes emergency change approvals to on-call managers
• Escalates unresponsive approvers via vacation delegation
• Updates xMatters status pages when approvals are granted

Who cares? Tech companies with SLAs. Every minute saved on approvals reduces potential breach penalties.

2. Enforcing Compliance Without the Paperwork

Healthcare orgs use the integration to:

• Trigger PHI access reviews in ApproveThis when xMatters detects unauthorized access attempts
• Auto-deny requests if reviewers don’t respond within HIPAA-mandated timeframes

Why it works: Approval thresholds automatically enforce policy rules, while xMatters maintains incident timelines for auditors.

3. Bridging the IT-Finance Rivalry

Scenario: xMatters detects a recurring server crash. ApproveThis auto-generates a CAPEX request for new hardware. The zap:

1. Requires IT Director approval (sequential)
2. Routes to CFO if over $15k (threshold)
3. Updates xMatters incident ticket with approval status

The win: Finance gets structured requests. IT gets faster budget sign-offs. Everyone stops passive-aggressively CC’ing the CEO.

Setup That Won’t Make You Want to Swear Off Tech Forever

Connecting ApproveThis and xMatters takes 15 minutes if you’ve used Zapier before:

1. In Zapier, choose xMatters as trigger app (e.g., "Active Event" trigger)
2. Pick ApproveThis as action app ("Create Request")
3. Map xMatters incident data to approval request fields
4. Test with a non-production incident

Pro tip: Use ApproveThis’ calculated fields to auto-flag high-priority requests based on xMatters’ severity levels. No coding – just dropdowns.

Teams That Stop Hating Their Tools

DevOps Teams

Get immediate approvals for hotfix deployments without leaving xMatters alerts. Approval groups ensure at least two SREs sign off on risky changes.

Compliance Officers

Auto-generate audit trails showing exactly who approved emergency access during incidents. Real-time dashboards prove due diligence to regulators.

Customer Success

Trigger client approval requests for service credits directly from xMatters outage reports. Approvers get branded emails – no confusing portals.

Why This Beats Building In-House

We’ve all seen companies try to hack together approval systems in Jira or ServiceNow. It works until:

• Approvers get 47 emails about the same request
• Someone fat-fingers a Slack approval that nobody logs
• Legal finds out you’ve been using a Google Form with edit permissions for everyone

ApproveThis adds structure without the rigidity. Conditional workflows adapt to your xMatters incidents – not the other way around.

Bottom Line for Mid-Sized Companies

If you’re using xMatters, you care about uptime. If you’re reading this, approval delays are costing you money or compliance points. This integration fixes both by:

• Converting xMatters alerts into actionable approval tasks
• Applying governance without creating new choke points

The kicker? ApproveThis scales with you. Start with IT incident approvals, then expand to procurement or contract reviews using the same xMatters integration.

Next Steps That Don’t Involve Sales Demos (Unless You Want One)

Try this yourself:

1. Sign up for ApproveThis (free 14-day trial)
2. Connect to xMatters via Zapier
3. Build your first zap in under 20 minutes

Or if you’d rather see it working first, book a 15-minute demo. We’ll show how a 500-person SaaS company cut incident resolution approvals from 3 hours to 12 minutes. No generic sales crap – just the facts.