Why This Integration Isn’t Just Another Checkbox
Let’s cut to the chase: most software integrations are glorified duct tape. But when you connect ApproveThis and Foqal through Zapier, you’re not just linking tools – you’re fixing the broken game of telephone between your support team and decision-makers.
Foqal handles customer tickets in Slack like a champ. ApproveThis cuts approval times from days to hours. Together? They turn “I’ll get back to you” into actual decisions. For companies juggling customer SLAs and internal red tape, this combo is your new productivity steroid.
The Nuts and Bolts (Without the Boring Manual)
Here’s how it works: Foqal tickets trigger approval workflows in ApproveThis automatically. No copying data between tabs. No chasing down managers in Slack. No “Did you see my email?” follow-ups.
Key features you’ll actually use:
- Auto-create approval requests from Foqal tickets
- Route approvals based on dollar amounts or custom rules
- Let approvers sign off directly from email
And here’s the kicker: your approvers don’t need Foqal licenses. Perfect for getting quick sign-offs from clients or execs who shouldn’t have to learn your internal tools.
Real-World Use Cases That Don’t Suck
Customer Support That Doesn’t Make Customers Want to Scream
Picture this: A VIP customer requests a custom SLA through Foqal. Instead of your support agent playing middleman between the customer and legal, ApproveThis automatically:
- Creates an approval task with the contract terms
- Routes it to legal via email
- Updates the Foqal ticket when approved
Result: Your support team looks responsive. Legal doesn’t get ambushed. The customer gets their answer before lunch.
Finance Teams That Actually Close Books on Time
Accounts payable drowning in invoice approvals? Set up a Zap where:
- Foqal tickets from vendors trigger approval requests
- ApproveThis routes based on amount ($1k goes to manager, $10k goes to CFO)
- Auto-approves recurring vendors under threshold
Suddenly your 45-day payment terms become a 45-minute process. Your vendors might actually stop calling you.
Setup That Won’t Make You Want to Quit Tech
Here’s your 3-step guide to not messing this up:
1. Connect the dots in Zapier:
Hook up Foqal’s “Executed From Ticket or Automation” trigger to ApproveThis’ “Create Request” action. Zapier’s interface makes this drag-and-drop simple.
2. Map your fields:
Pull critical info from Foqal tickets into ApproveThis requests – customer name, dollar amount, due date. Pro tip: Use ApproveThis’ calculated fields to auto-flag high-priority requests.
3. Test with real scenarios:
Try a $500 approval vs. a $50k approval. Make sure your escalation rules work. Celebrate when you realize you’ve just automated your least favorite part of the job.
Who Actually Benefits From This?
Customer Support Teams
Stop being the human router between customers and approvers. Foqal tickets auto-convert to approval requests, with all context included. Approvers get clear “Approve/Deny” buttons in email – no logins required.
Finance & Procurement
Set approval thresholds that make sense. Under $1k? Auto-approved. Over $5k? Needs two signatures. All tracked in ApproveThis’ audit trail for when the auditors come knocking.
IT & Security
That access request in Foqal? Now it requires actual approvals before you grant permissions. Use sequential approvals for sensitive systems – John approves first, then Maria. No more “Oops, I thought you checked it!”
The Quiet Perks You’ll Learn to Love
Beyond the obvious time savings:
Vacation mode: Approvers out? Requests auto-reassign. No more “Waiting on Bob” when Bob’s hiking in Patagonia.
Real-time dashboards: See every pending approval across departments. Finally answer “Where are we on X?” without 15 Slack DMs.
Compliance armor: Full audit trails showing who approved what, when, and why. Perfect for industries where “I forgot” isn’t a valid excuse.
Common Mistakes (So You Can Avoid Them)
Don’t: Set and forget thresholds. Review dollar amounts quarterly – inflation affects approval policies too.
Do: Use approval groups for departments. Marketing needs consensus approvals? Legal prefers hierarchical? Set it once, save headaches later.
Don’t: Overcomplicate workflows. Start with 2-3 steps, then expand. Your team will revolt if you turn every $5 request into a 10-person approval.
Why This Isn’t Just Another Zap
Most Zapier integrations just move data. This one changes behavior:
- Support teams close tickets faster
- Finance stops drowning in paper
- Managers actually trust delegated approvals
It’s about eliminating the “approval black hole” – where requests go to die quietly in someone’s inbox.
Your Move
If you’re still manually routing approvals from Foqal tickets, you’re not just wasting time – you’re creating friction where customers and teams need clarity. ApproveThis + Foqal via Zapier turns approval bottlenecks into straight-through processing.
Ready to stop being the approval middleman? Get started with ApproveThis or book a live demo to see how it works with your Foqal setup.
P.S. Your approvers will thank you. And if they don’t, at least you’ll have the audit trail to prove they signed off.
Integrate with Foqal Integration and get 90 days of ApproveThis for free.
After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.
Learn More
Best Approval Workflows for Foqal
Suggested workflows (and their Zapier components) for Foqal
Create approval requests for new Foqal events
When Foqal events execute from a ticket or automation, this integration creates a new approval request in ApproveThis to ensure decisions are reviewed promptly. It streamlines workflows by automatically initiating approval processes, saving time and reducing manual follow-up. *Note: Ensure proper mapping of Foqal event details to the approval request fields in ApproveThis.*
Zapier Components

Trigger
Executed From Ticket or Automation
Triggers when invoked automatically or manually through Foqal Agent.
Action
Create Request
Creates a new request, probably with input from previous steps.
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