
ApproveThis manages your ChatAIBot Integration approvals.
April 17, 2025
Integration Category: Customer Support
When Chatbots Meet Approval Chains
Let's cut through the corporate speak: your chatbot shouldn't be handing out discounts like Halloween candy, and your sales team shouldn't be chasing approvals through Slack DMs. That's where pairing ChatAIBot's conversational muscle with ApproveThis' approval rigor changes the game.
We're talking about automating the "hold on, let me check with my manager" moments that kill deal momentum. When your AI chatbot identifies a hot lead ready to buy if they get that 15% discount, why make them wait 48 hours while three VPs debate over email? Connect these systems through Zapier, and you've got a machine that:
- Routes time-sensitive requests to the right approvers instantly
- Prevents support agents from making $10k discount promises they can't keep
Why This Combo Works (When Other Tools Don't)
ChatAIBot's great at qualifying leads through smart conversations. ApproveThis specializes in preventing "oops-we-signed-that?" moments. Together through Zapier, they handle the complete cycle from customer inquiry to approved action.
Real-World Example: The Discount Dilemma
Your chatbot detects a high-value customer considering a $50k purchase if they get 12% off. Instead of:
Old Way: Support ticket → Sales manager's inbox → CFO approval request → 3 follow-up emails → Customer moves to competitor
New Flow: ChatAIBot triggers ApproveThis workflow → Auto-routes to Regional Sales Director (via email) → If >10% discount, escalates to CFO → Approved? Chatbot sends contract instantly
No More License Headaches
Key detail: Approvers using ApproveThis don't need ChatAIBot licenses. Crucial when dealing with external partners or execs who shouldn't have full system access. They approve/reject right from email - no new logins, no added costs.
Three Teams That Win With This Integration
1. Sales Operations: From Lead to Signed Deal in Hours
Scenario: Your chatbot identifies a enterprise lead during off-hours. The prospect wants custom pricing before Monday's board meeting.
With the integration:
- ChatAIBot captures all deal terms
- ApproveThis pings Sales VP via SMS (yes, SMS approvals work)
- VP reviews margin calculations auto-added by ApproveThis
- Approved contract hits prospect's inbox before breakfast
Bonus: Set approval thresholds so small discounts auto-approve, while big deals route up the chain.
2. Customer Support: Empower Agents Without Crossing Lines
Problem: Customers demand refunds/credits during support chats. Agents either:
A) Say no and lose customers
B) Say yes and get fined
Solution: When ChatAIBot detects refund request:
- Auto-checks customer's lifetime value
- Routes approval to correct manager tier based on amount
- Gives agent pre-approved response scripts
Real result: 23% faster resolution times (based on actual client metrics).
3. Marketing: Launch Campaigns That Don't Get Stuck in Legal
Every marketer's nightmare: Your killer campaign copy gets held up for two weeks because Legal needs to approve the chatbot's response about GDPR compliance.
Fix it:
1. Build approval checkpoints into chatbot flows
2. Legal team gets email alerts for specific triggers ("claims", "compliance")
3. ApproveThis tracks version history so everyone's reviewing the latest draft
Pro tip: Use calculated fields to auto-flag high-risk keywords needing legal eyes.
Setting This Up Without Losing Your Mind
Zapier makes this integration stupidly simple. Here's the 4-step playbook:
Step 1: Create your Zap
Step 2: Trigger = "Zapier Block Activated" in ChatAIBot
Step 3: Action = "Create Request" in ApproveThis
Step 4: Map these fields:
- Customer name/email
- Request type (discount, refund, etc.)
- Amount/terms from chat
- Auto-add approval rules based on $ value
Test with a $1 discount approval to see the magic happen.
Features You'll Actually Use (No Bloatware Here)
Email Approvals That Don't Get Lost
Approvers get clean, mobile-friendly emails with:
- One-click approve/reject
- All context needed (customer history, amount)
- Deadline countdowns
No hunting through shared inboxes. No "which deal is this?" replies.
Vacation Coverage That Works
CFO out on a yacht week? ApproveThis auto-reroutes requests to their deputy. No broken chains.
Audit Trails Even Your Auditor Will Love
Every approval decision logs:
- Who approved/rejected
- Timestamp
- Comments
- Version history of request changes
Exportable with one click for compliance reviews.
When To Use This vs. Built-In Approvals
ChatAIBot has basic approval features. But if you need:
- Multi-level sign-offs
- Conditional rules ("If >$5k, get CFO approval")
- Cross-team collaboration
- Legal-grade audit trails
...that's where ApproveThis through Zapier becomes non-negotiable.
Bottom Line: This Isn't About Bots
It's about removing the stupid bottlenecks that make customers hate working with medium-sized companies. When your 300-person company acts as fast as a 5-person startup without the chaos? That's the sweet spot.
Approval delays cost more than time - they cost deals, customer trust, and your team's sanity. Fix it in an afternoon, not a quarter.
Get Started Free or schedule a 15-minute demo to see live examples from your industry.
Integrate with ChatAIBot Integration and get 90 days of ApproveThis for free.
After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.
Learn More
Best Approval Workflows for ChatAIBot
Suggested workflows (and their Zapier components) for ChatAIBot
Create approval request for new ChatAIBot zapier block activations
When a conversation reaches the Zapier block in ChatAIBot, this integration creates an approval request in ApproveThis to review the action before proceeding. *Note: Customize the approval request details to match your internal workflow.*
Zapier Components

Trigger
Zapier block activated
Triggers when the visitor reaches the "Zapier" block in a conversation.
Action
Create request
Creates a new request, probably with input from previous steps.
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