How RepairShops Cut Approval Chaos with ApproveThis + RepairShopr

Let’s cut to the chase: if your repair business still runs on “Hey, can you approve this?” Slack messages or email chains that vanish into the void, you’re losing money, time, and probably a few sanity points. RepairShopr already handles tickets and customers – now pair it with ApproveThis to automate the approval bottlenecks dragging your team down.

When a Workhorse Meets a Watchdog

RepairShopr’s great at keeping jobs moving. But when you need human decisions – approving a custom part order, greenlighting a warranty exception, or verifying a resolved ticket meets quality standards – things get sticky. ApproveThis acts as the traffic cop for those moments, using rules you set to:

• Route decisions to the right people (not just whoever’s inbox is empty)
• Apply dollar-amount thresholds to auto-approve small spends
• Escalate stuck requests before customers notice delays

Real-World Fixes for Real Repair Shops

This isn’t about “streamlining workflows” – it’s about fixing specific headaches. Let’s break down three ways this combo works:

1. No More “Oops” Customers

The Problem: New customer setup requires manager approval (tax exemptions, high-risk accounts), but requests get buried in RepairShopr notes.

The Fix: Auto-trigger an ApproveThis workflow when a RepairShopr customer is created. Route based on:

• Dollar value of first order
• Tax exemption status
• Custom fields like “Requires NDA”

Who needs this: Auto shops onboarding fleet accounts, IT repair companies handling government contracts.

2. Quality Control That Doesn’t Slow Down Techs

The Problem: “Resolved” tickets sometimes mean “I think it’s fixed?” leading to callback headaches.

The Fix: When a RepairShopr ticket is marked resolved, ApproveThis:

• Pings a senior tech to review diagnostic notes
• Requires customer satisfaction score check
• Auto-approves if under $200 & repeat customer

Who needs this: Electronics repair chains, appliance services with strict SLA terms.

3. Closing the Loop on Denials

The Problem: Denied approvals often fall through cracks – no follow-up ticket, no record of why.

The Fix: When ApproveThis denies a request (say, a parts order over budget), Zapier auto-creates a RepairShopr ticket to:

• Notify procurement to source cheaper alternatives
• Alert sales if customer approval is needed
• Document the “why” for audit trails

Why This Isn’t Just Another Integration

Most Zapier connections just shuffle data. This combo actually changes who needs to care:

Approvers don’t need RepairShopr access. Got a finance manager who shouldn’t see customer tickets? ApproveThis handles permissions separately. Clients can even approve estimates via email without a RepairShopr login.

Escalations that work like your team does. If your parts manager’s OOO, ApproveThis auto-reassigns their approvals – no manual “Hey, cover for me” needed.

Setting This Up Without the Headache

If you’ve used Zapier before, this takes 15 minutes:

1. Create a Zapier account (free tier works)
2. Connect RepairShopr and ApproveThis as apps
3. Pick a trigger (e.g., “New Customer” in RepairShopr)
4. Set conditions (only trigger if customer type = “Wholesale”)
5. Map fields to an ApproveThis request template
6. Test with live data

Pro tip: Use ApproveThis’ Calculated Fields to auto-flag high-risk requests. Example: If RepairShopr customer balance > $5k and new order > $2k, require CFO approval.

Who Gets the Most Mileage?

Operations Managers: Cut approval delays from 2 days to 2 hours. Track bottlenecks via ApproveThis’ dashboard.

Finance Teams: Set hard limits on discounts, warranty exceptions, or inventory spends. Get audit trails automatically.

Service Managers: Ensure resolved tickets meet quality checks before closing. Reduce “fix the fix” callbacks.

The Bottom Line

RepairShopr keeps your shop running. ApproveThis keeps your decisions from running amok. Together, they handle the messy middle where most service businesses leak time and money.

Look – if you process 50+ approvals a month and don’t have a system beyond Post-It notes and crossed fingers, you’re leaving cash on the table. Register for ApproveThis, connect your RepairShopr account via Zapier, and see how much less annoying Mondays can be.