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Upfirst Integration

ApproveThis manages your Upfirst Integration approvals.

April 17, 2025

Integration Category: Ai Tools

Let's cut through the corporate speak: approvals suck. They bottleneck deals, frustrate clients, and create endless email threads that somehow always land in your inbox at 4:59 PM. But what if your phone system could start the approval process before you even finish your coffee?

When Your Phone Calls Actually Do Something Useful

Upfirst isn't just another AI answering service. It's the only phone system that logs call details in real-time and actually uses that data. Pair it with ApproveThis' approval automation through Zapier, and you've got a self-driving approval machine that works like this:

Sales call ends → Deal terms auto-sent for approval → Legal signs off → Contract goes out → You look like a rockstar.

No more "I'll check with my manager" delays. No more clients wondering if you ghosted them. Just actual business moving at actual speed.

Why This Combo Doesn't Just "Work" – It Wins

Most integrations are just digital duct tape. This one's different:

  • Approvals start before the call ends: Upfirst captures discount requests, change orders, or special terms DURING the call. ApproveThis routes them WHILE you're still on the line.
  • Zero license headaches: Clients approve via email (no Upfirst account needed). Vendors sign off without another login. Your team doesn't get IT involved.
  • Escalations that actually work: If a manager's on vacation, ApproveThis auto-reassigns. If a deal hits $50K, it bumps to the CFO. No more "Who's covering?" chaos.

Real Teams Using This (Without Losing Their Minds)

This isn't hypothetical. Here's how mid-sized companies are making it work:

Scenario 1: Sales Teams Closing Deals Faster

Problem: Your reps promise discounts to hit quota, finance says no, clients get pissed.

Fix: When a call hits "15% discount requested" in Upfirst, ApproveThis:

  • Auto-routes to Sales Director + CFO if over $10K
  • Uses calculated fields to show margin impact
  • Pushes approved discounts to Salesforce before the rep hangs up

Result: Deals close 3 days faster. Finance stops micromanaging. Reps stop rogue discounting.

Scenario 2: Support Teams That Don't Escalate Everything

Problem: Customers demand refunds/service credits. Frontline staff have no authority. Tickets pile up.

Fix: Upfirst detects "I want a refund" → ApproveThis:

  • Routes $50 refunds to team lead, $500+ to accounting
  • Attaches call recording + transcript
  • Auto-approves repeat issues under $20

Result: 60% fewer escalations. Customers get instant resolutions. Your best agents stop quitting.

Scenario 3: Procurement That Doesn't Require a PhD

Problem: Field crews order urgent supplies. Accounting demands PO numbers. Vendors won't ship without approval.

Fix: Crew calls Upfirst → Speaks order → ApproveThis:

  • Converts voice memo to purchase request
  • Checks budget vs. job cost codes
  • Texts approved PO to vendor while crew's still onsite

Result: Projects stay on schedule. No more "I emailed the PO, I swear!" excuses.

Setting This Up Without Hiring a Developer

If you can use a toaster, you can build this in Zapier:

  1. Connect Upfirst to Zapier (takes 2 minutes)
  2. Choose triggers: Call completed, specific keywords detected, etc.
  3. Map call data to ApproveThis fields (transcripts, amounts, client IDs)
  4. Set approval rules: Who needs to sign off based on $ amount, department, etc.
  5. Test with a real call → Tweak → Done.

Pro tip: Use ApproveThis' calculated fields to auto-flag requests that exceed budget or need compliance checks. Saves 20+ hours/month in manual reviews.

Why This Beats "Just Using Slack"

Slack approvals get lost. Email chains die. ApproveThis gives you:

  • Real-time dashboards: See every pending request. Know what's stuck.
  • Audit trails: Who approved what, when, and why. Crucial for compliance.
  • Escalation paths: Auto-reassign if someone's OOO. No dropped balls.

Cool Features You'll Actually Use

Beyond basic approvals, this combo lets you:

  • Auto-approve repeat requests: If a client's $5K retainer is approved once, future ones skip review.
  • Batch approvals: Finance approves all vendor payments every Friday at 3 PM.
  • Conditional fields: Show/hide contract clauses based on approved terms.

Who Benefits Most (Besides Your Sanity)

Sales Leaders: Deals move faster. Forecasts stay accurate. No more discount surprises.

Customer Support: Resolve issues same-day. Reduce escalations. Keep CSAT scores high.

Operations: Approve supply orders, schedule changes, or PTO without daily meetings.

Finance: Control spend without micromanaging. Audit-ready trails. Auto-export to QuickBooks.

Bottom Line: This Isn't "Just Another Integration"

ApproveThis + Upfirst via Zapier turns chaotic approvals into a closed-loop system. It's not about moving data – it's about moving decisions at the speed your business actually runs.

Your team stops chasing sign-offs. Clients get faster answers. And you? You finally get to focus on work that matters instead of playing approval tag.

Next steps:

1. Register for ApproveThis (free 14-day trial)

2. Connect your Upfirst account

3. Build your first approval Zap in 15 minutes

Or book a demo and we'll build your first workflow live. No sales jargon – just 20 minutes that'll save your team 20 hours/month.

🥳

Integrate with Upfirst Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

Learn More

Best Approval Workflows for Upfirst

Suggested workflows (and their Zapier components) for Upfirst

Create approval requests for completed calls

When a call is completed in Upfirst, create an approval request in ApproveThis to streamline follow-up processes and centralize decision-making. *Note: Map call details accurately to the request fields in ApproveThis for optimal workflow integration.*

Zapier Components

Upfirst Logo

Trigger

Call Completed

Triggers when a call is completed so you can follow up, update records, and take any necessary post-call actions.

Action

Create Request

Creates a new request, probably with input from previous steps.

Create approval requests for started calls

When a call starts in Upfirst, automatically create an approval request in ApproveThis to initiate structured follow-ups and decision-making. *Note: Verify that call initiation details are properly transferred to approval fields to ensure clarity.*

Zapier Components

Upfirst Logo

Trigger

Call Started

Triggers when a call is answered so you can instantly log details, notify a team member, or start other workflows.

Action

Create Request

Creates a new request, probably with input from previous steps.