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InvGate Service Desk Integration

ApproveThis manages your InvGate Service Desk Integration approvals.

April 17, 2025

Integration Category: Customer Support

When IT Meets Approval Nirvana

Let’s get real – IT teams using InvGate Service Desk aren’t exactly drowning in free time. Between managing incidents, handling service requests, and keeping workflows from imploding, the last thing anyone needs is another approval bottleneck. Enter ApproveThis: the no-BS approval layer that turns “waiting on sign-offs” into “done, what’s next?”

Why This Combo Doesn’t Just Work – It Dominates

InvGate keeps your IT train running on time. ApproveThis makes sure the approval conductors aren’t asleep at the switch. Together through Zapier, they’re like that rare tech duo that actually lives up to the hype:

The Approval Shortcut Every IT Manager Missed

Picture this: A new software procurement request hits InvGate. Before the requester finishes their coffee, ApproveThis has already poked the right managers for approval – no manual routing, no chasing people down Slack. That’s not efficiency. That’s black magic made real.

Who Wins? Literally Everyone

IT teams get approvals that don’t derail their workflow. Finance avoids budget surprises. Department heads actually know what’s being requested. And the best part? Approvers don’t need an InvGate license – just email access. Try getting that flexibility from your current setup.

Real-World Scenarios That Actually Matter

1. The “Why Is This Taking So Long?” Killer

The Setup: New InvGate ticket → Auto-create ApproveThis request → Decision syncs back.
Who Cares: Manufacturing companies with 200+ employees drowning in equipment upgrade requests. Instead of tickets rotting in inboxes, approvals happen where the work actually gets done.

2. The Paper Trail That Doesn’t Suck

The Magic: Approved in ApproveThis → Auto-closes loop in InvGate.
Real Talk: Healthcare IT teams dealing with 50+ daily access requests. Now compliance isn’t a four-letter word because every approval decision automatically updates the service desk record.

3. The “Stop Asking Me for Updates” Solution

The Flow: Approval starts in ApproveThis → Status posts to InvGate ticket.
Why It Slaps: MSPs managing 15+ clients. Clients see approval progress without your team playing secretary. Cue 30% fewer “status update” emails.

Features That Make This More Than Just Zapier Glue

The Approval Safety Nets You’ll Actually Use

ApproveThis doesn’t just pass messages – it makes sure shit gets done:

  • Approval Thresholds: $5k request? Auto-route to CFO. $500? Team lead’s problem. InvGate stays clean either way.
  • Vacation Mode: Approver OOO? Delegates get auto-nudged. No more tickets stuck in approval purgatory.

The IT Team’s New Best Friend

While InvGate handles the heavy lifting, ApproveThis handles the politics:

  • Calculated Fields: Auto-calculate TCO or license costs right in the approval request. No more spreadsheet ping-pong.
  • Approval Groups: Need 3 directors to okay a major system change? Make them battle it out sequentially or as a group – your call.

Setting This Up Without Losing Your Mind

Here’s the dirty secret – it’s stupid simple:

  1. Connect InvGate and ApproveThis via Zapier (15 minutes tops)
  2. Pick your triggers: New tickets? Approvals? Status changes?
  3. Map the important fields (we’re talking 5-minute setup)
  4. Test with a real $50 software request before going live

Pro tip: Start with one workflow (like equipment purchases) before automating your entire IT governance model. Baby steps.

Who Gets Their Life Changed

IT Teams That Hate Being Human Routers

Example: A 500-employee SaaS company slashes average approval time for access requests from 3 days to 4 hours. Their service desk team stops being approval middlemen.

Finance Teams That Like Actual Control

Real numbers: A manufacturing firm auto-routes 80% of IT purchases under $10k to department budgets. CFO only sees the big stuff. Monthly budget meetings become 30 minutes instead of 3 hours.

Procurement That Doesn’t Move at Glacial Speed

Actual result: An e-commerce company approves 95% of routine SaaS renewals before vendors send follow-up emails. Vendor management becomes… pleasant?

The Bottom Line That Actually Matters

This isn’t about connecting apps – it’s about fixing the approval black holes that make IT teams want to scream into the void. With ApproveThis and InvGate Service Desk talking through Zapier, you’re not just streamlining workflows. You’re giving people their time (and sanity) back.

Your Move

Either keep doing approvals the broken way, or register for ApproveThis and actually fix this crap. Your IT team will either thank you or wonder what dark magic you’ve unleashed. Either way – you win.

🥳

Integrate with InvGate Service Desk Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

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Best Approval Workflows for InvGate Service Desk

Suggested workflows (and their Zapier components) for InvGate Service Desk

Create approval requests for new InvGate Service Desk requests

Manage approvals efficiently by auto-creating an approval request in ApproveThis whenever a new request is submitted in InvGate Service Desk. This automation ensures every new IT request is appropriately tracked and authorized.

Zapier Components

InvGate Service Desk Logo

Trigger

New Request

Triggers when a new request is created.

Action

Create Request

Creates a new request, probably with input from previous steps.

Log approved requests in InvGate Service Desk

Streamline request management by automatically generating a new request in InvGate Service Desk whenever an approval is completed in ApproveThis. This integration keeps your service desk updated and responsive.

Zapier Components

Trigger

A Request Is Approved/Denied

Triggers when a request is approved or denied.

InvGate Service Desk Logo

Action

Create Request

Creates a new request.

Post updates to InvGate for new ApproveThis automated approvals

Ensure all stakeholders are informed by posting an update in InvGate Service Desk each time a new automated approval request is initiated in ApproveThis. This keeps team communication aligned and transparent.

Zapier Components

InvGate Service Desk Logo

Trigger

New Automated Approval Request

Triggers when a new automated approval request is created in ApproveThis.

InvGate Service Desk Logo

Action

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