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LiveChatAI Integration

ApproveThis manages your LiveChatAI Integration approvals.

April 17, 2025

Integration Category: Customer Support

When Bots Meet Paperwork (And Actually Make It Better)

Let's be real – nobody got into business because they love chasing down signatures or playing phone tag with approvers. Yet here we are, in 2024, still dealing with approval processes that move slower than a dial-up connection. Enter the tag team you didn't know you needed: ApproveThis' razor-sharp approval automation and LiveChatAI's customer support brainpower, connected through Zapier.

The Nuts and Bolts Without the Jargon

ApproveThis is like your favorite project manager – organized, relentless, and allergic to delays. It automates approval workflows across departments, whether you're greenlighting a $50K purchase order or just trying to get the legal team to sign off on a blog post.

LiveChatAI? Think of it as your 24/7 support agent that actually understands context. It handles customer queries, qualifies leads, and can even troubleshoot basic issues – all without that robotic "I'm sorry you feel that way" nonsense.

Why This Combo Hits Different

When you connect these two through Zapier, you're essentially building guardrails for your AI. LiveChatAI handles the front-line chatter, ApproveThis manages the decisions that actually matter. Together, they:

  • Cut approval delays from days to hours (sometimes minutes)
  • Keep customer-facing teams from making $10K mistakes
  • Give compliance teams actual hair days

Real World Stuff That Actually Matters

Take an e-commerce company drowning in return requests. LiveChatAI's bot can qualify the request, check warranty status, then kick it to ApproveThis. The system automatically routes it to logistics (is inventory available?), finance (refund amount), and customer service (exception handling) – all before the customer finishes their coffee.

Use Cases That Don't Suck

1. AI On a Leash (In a Good Way)

The Setup: LiveChatAI detects a support request needing human approval → Zapier creates an ApproveThis request with all context → Decision makers approve/deny via email → Result auto-fed back into LiveChatAI

Who Cares: Healthcare providers using chatbots for appointment scheduling. The bot handles routine bookings, but when a patient requests controlled medication refills? That pings the prescribing physician via ApproveThis without exposing their direct contact info.

2. Approval Receipts Your Team Will Actually Read

The Flow: ApproveThis finalizes a decision → Zapier triggers LiveChatAI to update all relevant parties → Bot shares status via preferred channel (Slack, email, SMS)

Money Shot: IT teams managing access requests. When the CISO approves new software access, LiveChatAI automatically messages the employee with setup instructions and CCs the help desk – no more "Did you get my approval?" tickets.

3. Context Without the Meeting

How It Rolls: New ApproveThis request created → Zapier tells LiveChatAI to join related support conversations → All chat history attaches to approval ticket

Where It Shines: Insurance claims processing. Adjustors get full context of customer chats before approving payouts. No more playing telephone between departments.

Setting This Up Without Losing Your Mind

1. Create a Zapier account (free tier works for testing)
2. Connect ApproveThis and LiveChatAI as apps
3. Pick your trigger ("When X happens in LiveChatAI...")
4. Choose your action ("...do Y in ApproveThis")
5. Test with low-stakes approvals first (like content calendar requests)

Who Gets Their Life Changed

Customer Support Teams

Agents stop guessing what's approved – escalations auto-route with all necessary context. Bonus: ApproveThis' vacation delegation means no more "Jenny's out, who do I bug now?" scenarios.

Compliance Officers

Every approval decision gets automatically logged with full audit trails. Calculated fields in ApproveThis can auto-flag high-risk requests based on chat sentiment analysis from LiveChatAI.

Finance Departments

Set approval thresholds so small expenses auto-approve, while big-ticket items get escalated. LiveChatAI can even explain denial reasons to customers in plain language.

The Kicker Your CFO Will Love

Here's the dirty secret nobody talks about – ApproveThis approvers don't need LiveChatAI licenses. When you're dealing with external partners or execs who only touch approvals quarterly? That's license fee savings that add up faster than your AWS bill.

No-BS Next Steps

If you're still manually forwarding Slack messages for approvals, we need to talk. Grab an ApproveThis trial, connect it to LiveChatAI via Zapier, and automate your first workflow by lunch. Or book a demo if you want to see the sausage being made first.

Either way, stop letting approval bottlenecks be the reason your team misses deadlines. This isn't 2005 – your tools should actually talk to each other.

🥳

Integrate with LiveChatAI Integration and get 90 days of ApproveThis for free.

After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.

Learn More

Best Approval Workflows for LiveChatAI

Suggested workflows (and their Zapier components) for LiveChatAI

Create approval requests for new AI actions

When LiveChatAI records a new AI action, this integration creates an approval request in ApproveThis to validate the action. It streamlines decision-making and ensures timely reviews in your workflow. *Note: Map AI action details to request fields as required.*

Zapier Components

LiveChatAI Logo

Trigger

Watch AI Action

Allows users to implement customizable workflows.

Action

Create Request

Creates a new request, probably with input from previous steps.

Send messages for completed approvals

When an approval decision is made in ApproveThis, this integration sends a message via LiveChatAI to immediately notify relevant teams. It helps keep stakeholders informed and speeds up post-approval actions. *Note: Configure message content to reflect approval outcomes.*

Zapier Components

Trigger

A Request Is Approved/Denied

Triggers when a request is approved or denied.

LiveChatAI Logo

Action

Send Message

Automates communication by sending messages through various channels, saving you time and effort.

Join conversations for new approval requests

When a new approval request is initiated in ApproveThis, this integration joins the corresponding conversation in LiveChatAI to consolidate insights. It enhances collaboration and helps provide context for decision-makers. *Note: Adjust conversation settings to match approval parameters.*

Zapier Components

Trigger

New Request

Triggers when a new approval request workflow is initiated.

LiveChatAI Logo

Action

Join Conversation

Seamlessly combines conversations to gain deeper insights and trigger actions based on combined data.