ApproveThis manages your Re:plain Integration approvals.

Two Tools, One Goal: Closing the Loop Between Teams

Re:plain keeps your website visitors engaged through live chat. ApproveThis keeps your team aligned through structured approvals. Together via Zapier, they create a closed-loop system where customer interactions automatically trigger internal reviews - and decisions automatically update customer conversations.

This integration solves a critical gap for customer-facing teams: the delay between identifying an issue in chat and getting internal sign-off to resolve it. For example, a support agent receiving a refund request via Re:plain can kick off an approval workflow without leaving the chat interface. Finance approves it directly from email, and the agent immediately knows to process the refund.

Why This Integration Changes the Game

Re:plain excels at real-time messaging but wasn't built for internal collaboration. ApproveThis specializes in cross-functional decision-making but doesn't interface directly with customers. The Zapier integration bridges these strengths:

For Customer Support Teams

Reduce resolution times by 40-60% by automating approval routing for common requests: - Refunds over $X requiring manager approval - Custom discount requests from VIP clients - Service scope changes mid-project

For Sales Teams

Accelerate deal cycles by triggering contract approvals directly from qualified leads captured via Re:plain forms. Sales ops receives auto-generated approval requests with deal details pre-populated.

Key Technical Advantage

ApproveThis approvers don't need Re:plain licenses. This makes the integration ideal for scenarios requiring external approvals - like getting client sign-off on draft designs shared via chat, or having a vendor confirm inventory availability through your procurement team.

Real-World Use Cases (Beyond the Obvious)

1. High-Velocity Ecommerce Returns

A clothing retailer using Re:plain's Telegram integration receives 50+ return requests daily. Their Zap:

• Triggers when a "return request" message arrives
• Creates an ApproveThis request with product photos and order history

ApproveThis automatically approves routine returns under $50 using approval thresholds, while flagging high-value items for manager review. Approvers click "Approve" in email, which auto-updates Re:plain with return instructions.

2. Agency Client Content Approval

A marketing agency shares draft social posts via Re:plain. When clients reply with feedback:

• Re:plain detects messages containing "final approval"
• ApproveThis routes to the creative director + legal team

Using calculated fields, ApproveThis adds a 24-hour SLA timer to each request. If not approved in time, it escalates to the agency owner while automatically sending the client a status update through Re:plain.

Setting Up the Integration

1. Connect the Apps in Zapier: Authenticate both ApproveThis and Re:plain accounts (takes 2 minutes)

2. Choose Your Trigger: Most teams start with "New Message" in Re:plain or "Form Submitted"

3. Map Critical Data: Pull Re:plain conversation details into ApproveThis request fields like: - Customer name - Request type (refund, approval, etc.) - Attachments/files

4. Configure Approval Logic: Set thresholds, approver groups, and escalation rules based on message content or form data

Advanced Configuration Tips

Dynamic Routing with Calculated Fields: If a Re:plain message contains specific keywords ("urgent", "enterprise plan"), add priority tags to ApproveThis requests that shorten approval SLAs.

Two-Way Sync: Pair the "New Request" Zap with a second Zap triggering on "Request Approved/Denied" in ApproveThis to: - Update Re:plain chat status - Notify agents via Telegram - Log decisions to Google Sheets

Team-Specific Benefits

Customer Support

Reduce ticket handling time by eliminating back-and-forth emails between agents and managers. Approvers get mobile-friendly email links showing full chat history and attachment context.

Sales Operations

Automatically route non-standard deals captured via Re:plain forms to revenue leadership. Approval groups ensure CFO, CRO, and legal all review high-risk contracts in sequence.

Operations/Procurement

Turn Re:plain messages from vendors ("Can ship 100 units by Friday") into inventory approval requests. Vacation delegation prevents delays when approvers are OOO.

Common Pitfalls to Avoid

Don't over-automate complex decisions - use ApproveThis' conditional logic to flag edge cases for human review.

Do test email approval paths with external partners - ensure your ApproveThis templates include necessary context for non-technical users.

Don't forget to set up escalation rules - ApproveThis can auto-approve requests if no response within set timeframes.

Getting Started

Most teams see ROI within 14 days when using the integration to streamline high-volume, repeatable requests:

1. Identify 2-3 approval bottlenecks in your current Re:plain workflows (e.g., discount approvals taking >4 hours)

2. Book a 30-minute consultation with ApproveThis' workflow experts to design your automation logic

3. Launch a pilot with one team, measure time-to-approval reduction, then scale company-wide

Ready to eliminate approval delays? Schedule your integration demo or start a free trial with pre-built Re:plain templates.