ApproveThis manages your Kenect Text Messaging Integration approvals.

When Texting Meets Approval Workflows

Let’s get this straight: Kenect Text Messaging is where your customers actually want to talk to you (texting beats emails 10-1 in open rates). ApproveThis is where your team actually gets shit done with approvals. Connect them via Zapier, and you’ve just built a bridge between customer conversations and internal decisions that works while your team sleeps.

Why This Integration Isn’t Just Another “Synergy” Buzzword

Kenect handles the messy reality of customer texts – leads, complaints, “Where’s my order?” messages. ApproveThis handles the bureaucratic reality of getting 3 managers to sign off on things. Together, they solve two problems most mid-sized companies ignore until it’s too late:

• Customer messages getting stuck in department limbo
• Approval delays making your team look like they’re moving through molasses

Real Business Outcomes (Not Just Features)

A plumbing company used this integration to cut lead response time from 12 hours to 19 minutes. A healthcare provider auto-approved prescription refill texts. Here’s how that translates:

For sales teams: New Kenect lead → instant approval request → sales rep notified before the lead goes cold. No more “I thought accounting approved the discount!”

For operations: Customer text about damaged goods → approval workflow triggers → warehouse automatically gets approved replacement order.

For compliance-heavy industries: Every customer opt-in/out text gets logged via ApproveThis audit trails. Try doing that with your current sticky note system.

Use Cases That Don’t Suck

1. Lead Approvals That Actually Close Deals

When a new lead hits Kenect (via website form, text, carrier pigeon), ApproveThis automatically:

• Creates approval request with lead details
• Routes to sales manager based on lead score
• Auto-approves discounts under $500 using approval thresholds

Real example: HVAC company approves same-day service calls via text. If customer texts “AC broken”, dispatcher gets instant approval to schedule emergency crew.

2. Approval Notifications That Don’t Get Lost in Email

When an ApproveThis request gets approved/denied:

→ Kenect texts the result to
• Sales reps in the field
• Vendors without company email
• Customers waiting on decisions

Pro tip: Use calculated fields to include approval details like “$15K budget approved” or “Contract version 2.3 approved” directly in the SMS.

3. Message Triage That Doesn’t Require Baby-Sitting

Customer texts containing “complaint”, “refund”, or “legal” trigger:

1. ApproveThis workflow with escalation rules
2. Legal team gets high-priority approval request
3. Auto-response text: “We’re reviewing your request”

Bonus: Approval groups ensure weekend texts get routed to on-call managers, not Bob in accounting who’s off fishing.

Setup That Won’t Make You Want to Throw Your Laptop

1. Create a Zapier account (free tier works)
2. Connect Kenect and ApproveThis
3. Pick trigger: “New lead” or “New message” in Kenect
4. Set action: “Create approval request” in ApproveThis
5. Test with real data (not some fake “Test Lead 123”)

Total time: 12 minutes if you focus. 3 hours if you get distracted by Slack.

Why Your Approvers Will Actually Use This

• No Kenect license needed for approvers – they get email/SMS links
• Vacation delegation means no approval blackout when Karen’s on PTO
• Mobile-friendly approvals – because nobody’s sitting at a desk anymore

Departments That Benefit (Besides Just Yelling “Efficiency!”)

Customer Service

Texts about refunds → auto-route based on amount:
• Under $50: Auto-approved via thresholds
• Over $50: Manager approval → SMS customer immediately

Field Teams

Technicians text parts requests → ApproveThis checks inventory → Approves or suggests alternatives → Kenect auto-updates customer ETA

Marketing

Text campaign drafts → Legal approval via ApproveThis → Auto-schedule in Kenect when approved. No more “Who has the latest version?”

Objections We’ve Already Heard (And Shut Down)

“We already use [other tool] for approvals!”
Cool. Does it connect approval decisions directly to customer-facing texts without 17 manual steps? Didn’t think so.

“Text approvals aren’t secure!”
ApproveThis uses encrypted decision logs. Kenect meets TCPA compliance. Your current post-it note system? Not so much.

Bottom Line

If you’re using Kenect, you care about customer response times. If you’re not automating approvals, you’re leaking money and credibility. This integration fixes both – without needing to overhaul your existing systems.

Next Steps That Aren’t a Sales Pitch

1. Grab an ApproveThis trial
2. Connect it to Kenect via Zapier
3. Automate one approval process this week

Worst case? You save 4 hours a week. Best case? You finally fix that approval bottleneck that’s been pissing off your sales team since 2022.