Why This Integration Isn't Just Another Tech Stack Checkbox
Let's cut through the noise - most software integrations promise efficiency but deliver complexity. This isn't that. When you connect ApproveThis' approval automation with TxtSync's SMS capabilities through Zapier, you're creating a communication bridge that actually works for humans. We're talking about turning messy approval chains (you know, the ones that live in email threads and sticky notes) into structured processes that move at the speed of text messaging.
The Nuts and Bolts That Matter
TxtSync handles the global SMS heavy lifting - sending appointment reminders, shipping notifications, or client updates. ApproveThis adds the layer of accountability mid-sized companies need. Together through Zapier, they create workflows where:
- Critical SMS responses trigger approval chains
- Approval decisions automatically fire off SMS updates
The kicker? Approvers only need email access - no extra TxtSync licenses required. That's huge when working with external partners or budget-conscious teams.
Real-World Use Cases That Actually Move Needles
1. Customer Service That Doesn't Drop the Ball
Picture this: A support ticket comes in via SMS to your TxtSync number. The rep needs manager approval to issue a refund. Old way? Chase down the manager via Slack/email. New flow:
1. Inbound SMS triggers ApproveThis request
2. Manager approves via email in 2 clicks
3. Auto-SMS goes to customer with resolution
Field service companies use this to approve overtime requests - dispatchers get text alerts when techs request extra hours, approve directly from their phone, and automatically notify the crew.
2. Procurement Without the Paper Trail
A construction PM texts a vendor quote to your TxtSync line. Your Zapier flow:
- Extracts quote details
- Creates approval request with amount thresholds
- Routes to CFO if over $5k
- Auto-texts vendor when approved
Healthcare clinics use similar flows to approve medical supply orders via SMS - no more waiting for office admins to process purchase requests.
3. Sales Teams That Follow Up Faster
New client approval in ApproveThis triggers TxtSync to:
- Create contact record
- Send welcome text
- Schedule sales check-in
We've seen logistics companies use this to confirm delivery slots - approved clients get immediate SMS confirmation rather than waiting for email replies.
Setup That Won't Make You Hate Technology
Connect ApproveThis and TxtSync in Zapier (about 15 minutes):
- Create Zapier account if you don't have one
- Choose your trigger (new SMS, approval event, etc.)
- Map key data fields between systems
- Test with real-world scenarios
Pro tip: Start with one workflow (like SMS-to-approval), then expand. Most teams see ROI within 2 approval cycles.
Features You'll Actually Use
Beyond basic approvals, leverage:
Approval Thresholds: Auto-approve small expenses via SMS, escalate big-ticket items.
Vacation Delegation: No more "I'm OOO" reply chains - backups get auto-assigned.
Real-Time Tracking: See exactly where requests stall in SMS-based processes.
When This Integration Makes Sense (and When It Doesn't)
Best fit for:
- Field teams needing mobile-first approvals
- Industries with time-sensitive decisions (logistics, healthcare)
- Companies managing external vendors/clients via SMS
Not ideal for:
- Fully remote teams living in Slack
- Low-volume approval needs (under 50/month)
The Bottom Line for Decision Makers
This integration isn't about chasing shiny tech - it's solving three concrete problems:
1. Approval latency: SMS triggers get attention faster than emails
2. Client experience: Text updates feel more immediate than portals
3. Compliance: Audit trails for SMS-based decisions
Next Steps That Don't Require a Committee
If you're processing 100+ approvals monthly with SMS components:
1. Register for ApproveThis (free trial available)
2. Connect your TxtSync account via Zapier
3. Pilot with one high-volume workflow
Or schedule a 15-minute demo to see real client examples. No sales scripts - just practical use cases.
Integrate with TxtSync Integration and get 90 days of ApproveThis for free.
After you create a Zapier integration, please email us at support@approve-this.com with your account name and we'll add 3 months of ApproveThis to your account. Limit one redemption per account.
Learn More
Best Approval Workflows for TxtSync
Suggested workflows (and their Zapier components) for TxtSync
Create approval requests for new inbound SMS messages
When you receive a new inbound SMS message in TxtSync, this integration creates an approval request in ApproveThis to review further actions. *Note: Adjust the approval criteria as needed.*
Zapier Components

Trigger
New Inbound SMS
Triggers on inbound SMS.
Action
Create Request
Creates a new request, probably with input from previous steps.
Send SMS for approved requests
When an approval request is resolved in ApproveThis, this integration sends an SMS via TxtSync to notify relevant parties. *Note: Ensure recipient numbers are correctly formatted.*
Zapier Components
Trigger
A Request Is Approved/Denied
Triggers when a request is approved or denied.

Action
Send SMS
Sends out a single SMS from a Sender ID or E164 number to a destination number.
Create contact for new approval requests
This integration creates a new contact in TxtSync when an approval workflow is initiated in ApproveThis, streamlining follow-up processes. *Note: Confirm the contact field mappings during setup.*
Zapier Components
Trigger
New Request
Triggers when a new approval request workflow is initiated.

Action
Create Contact
Creates a contact and allows tags to be applied to the contact.
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