Guide Acting on requests

Workflow Comments

Discuss a request where the request lives — threaded comments on the request page, with @-mentions that pull the right teammate in and notify them with a link to the conversation.

Updated

Admin User
Open ApproveThis

Workflow Comments puts the discussion about a request on the request itself: threaded comments where approvers and requesters can ask questions, and @-mentions that pull a specific teammate into the conversation and notify them with a link back to it. This section is for Administrators and Users working a request that needs a decision explained or a colleague's input. You'll need a request open on its request page, on a flow that has comments enabled. Comments are available on all tiers.

Who this is for: admin, user.

Post a comment that @-mentions a teammate

When an approver needs one more detail before deciding, an @-mention notifies that teammate by email and in-app (plus SMS if SMS is configured for them) with a link straight to the thread — instead of the answer arriving in a side channel nobody else can see. You can only mention teammates who are allowed to view the request, and a notification is a link to the conversation, not a way to approve by reply.

  1. Sign in to ApproveThis as an Administrator and open the request you want to discuss.

  2. Click Add a comment… to start a new comment.

    Step 2
    Step 2

  3. Type your message in Add a comment…, adding an @ where you want to pull in a teammate — the example uses Looks good — booking the terrace works. @Noor.

    Step 3
    Step 3

  4. Choose the teammate you want to mention from the suggestions that appear (the example screenshots show Noor Haddad). Only teammates who can view the request are offered.

    Step 4
    Step 4

  5. Click Comment to post it.

    Step 5
    Step 5

The comment count above the thread updates to 1 comment, and your comment appears on the request.